Canary Riverside Plaza Hotel
What We Love
- Many rooms and suites have window seats with stunning river views.
- Interiors by Philippe Starck
- Free access to the adjacent Virgin Active Health Club, including its floodlit tennis court and heated pool overlooking the Thames
- READ MORE: How to see London for free
What To Know
- The spa is smaller than at many properties in the Four Seasons portfolio
- The hotel is in an emerging business district but far from most of London’s tourist attractions
- Although basic WiFi is free, expect to pay extra for premium service
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Designed by Philippe Starck, this modern hotel is geared toward business travelers drawn to the new business hub of Canary Wharf. The ten-story tower houses 142 of the largest rooms and suites in London, many with bang-up river views, with oversize windows and black-walnut furnishings. A small spa offers Organic Pharmacy treatments, and a small fitness room gets the job done, though guests have privileges at the health club next door. The restaurant serves Italian cuisine in a relaxed, informal dining room and al fresco on the terrace overlooking the Thames—making the most of the views that are one of the hotel’s strongest selling points.
In the Area
The hotel was built on West India Quay, formerly the center of England’s spice trade. Now the neighborhood is London’s buzzing new financial district, but there’s more than office towers here: local destinations include the Billingsgate Fish Market, the largest inland fish market in the UK, and Plateau restaurant, which offers monthly wine tastings. Slightly further afield in East London is Bistrotheque, a long-running restaurant that helped shift London’s center of cool to the east.
How to Get There
We booked this hotel for the weekend for my sisters 40th birthday celebrations. Our expectations were exceeded in every way. We were greeted with prosecco on arrival, our valet parking was seamless and our bags were promptly taken to our rooms. To our surprise and delight, the whole family were upgraded to Premier River View rooms.....the views of the river and London were just perfect. The rooms were very comfortable and spacious with all the amenities you could ask for including luxury toiletries. Every detail was catered for including a birthday cake in the room for the birthday girl. Every single person in our party was delighted including my two nieces who did not want to leave! We also took full advantage of the superb health club facilities. The only downside would be that kids can only access from 9-11am each day, my nieces would definitely have stayed in the pool longer if allowed. The restaurant facilities were lovely and the chef and staff were absolutely wonderful—-they catered to all requests but most importantly my nieces severe allergies which we are so thankful for! Everyone from the concierge, valet, restaurant staff and front desk made us feel so welcome! Thank you so much for going above and beyond! I literally cannot recommend this hotel and its staff high enough! We’ll certainly be back! Thanks again...
We had five wonderful days in the Canary Riverside Hotel, a spacious Premier- room on the 7th floor with a gorgeous view to the River and the Skyline of London.
The whole staff was very friendy and helpful.
Unfortunatey the windows could not be opened, but the aircondition worked very well.
The breakfast was ok. Everything fresh and tasty - just needs a litte bit variety.
Staying at Carary Wharf was really relaxed, you´ve got everything around - great Restaurantes, Shops, Pubs, without the traffic rush of London City. And you can get everywhere in 20 Minutes by bus, underground or (our favorite) the thames clipper RB1 right in front of the hotel.
My husband and I stayed at The Riverside Plaza for our 10 year anniversary and I would highly recommend this hotel. The staff work so hard to make their guests feel special and nothing is too much trouble. Even down to the hotel staff staying on the phone to me to try to direct us the hotel (we got a little lost - for those travelling by car there is a 2 level roundabout and the entrance to the hotel is on the upper level). Great location gave easy access to the city and we had excellent views of London's skyline.
The good :
1. Early check in and very accommodating.
2. Spa treatment (mani) was very good, not rushed, lovely treatment room.
3. Very attentive front desk team.
4. Spacious clean room with comfortable beds and good black out curtains.
The not-so-good :
1. No tea/coffee in room until requested.
2. No hotel directory in room (challenging to find info such as Wi-Fi password etc...)
3. Biggest gripe was the breakfast. options very limited - only 3 types of cereal, 1 type of milk (whole), 1 x yoghurt, no bread at all on day one, 3 x pastries etc. Just not reflective of price/5* status and a real let down. Incorrect orders. We have all travelled a lot and stayed in a range or 2, 3 and 4 star hotels that had far, far better breakfasts.
4. Random key card effectiveness.
I just stayed the week here for work. I worked long hours and had a couple of dinners out but otherwise just needed a comfortable room away from home. I’m particular about the bedding, firmness of bed, shower, towels, food and service. Canary Riverside Plaza got it right on all fronts. Plus it was close to both office buildings in Canary Wharf.
Sheets and blankets were high quality. Pillows were perfectly stuffed so your head sinks just so it floats with pillow pushing up against ears but your head is still cradled in a cloud of down. I slept really well. Bed was form but not too so. Overall i got great sleep.
Bathrooms were well appointed. Large soaking tub which I never got to use but if I did looked very nice. Towels — including washcloths! — were just the right size and thickness. I stayed at the Novotel last time and they had hand towels that were too small to wrap around as hair towel but too big to serve as washcloth. The ones here were perfect including towels that wrapped around my hair and head but not too thick so it didn’t grip and stay on my head. They had robes — standard ones for five star hotels — which I used and were fine. L’Occitane toiletries which I don’t use at home but was happy with for the week. They also lined my toiletry bag with a pretty cotton cloth presumably to catch counter splashes of water. Great attention to detail. My favorite point was the shower water pressure was phenomenal. I have a great shower at home and the volume and pressure of water in these showers were better! The lights were also well done. Small pretty nightlights pointing down to floor on separate switch than overhead lights so you can leave on at night but not be too bright. Again, impeccable attention to detail — not sure if residual from when it was Four Seasons but i enjoyed in any case.
I had breakfast served each morning and 2 dinners in the room. I wasn’t expecting the food to be so good but it was. I had omelette and porridge as breakfasts and the ribeye and sea bass for dinners. Morning coffee was just ok. I need half and half to enjoy my coffee but UK uses milk or cream which I didn’t love so I had fresh squeezed orange juice the remaining mornings. I don’t need coffee so this wasn’t an issue for me. The sea bass was nicely prepared and the ribeye was amazing. The au jus for the ribeye and the lemon cream sauce for the sea bass in the little porcelain creamer was a delicious beautiful touch.
Every night my ice bucket was filled with enough ice to enjoy a beverage which was so nice — more attention to detail.
And finally the service exceeded my expectations. I forgot my physical corporate card because I have everything on ApplePay so the front desk sent me an authorization form in its place to complete the evening I checked in. I had my husband send a pic of the card which with the form sufficed for authorization. In the middle of my stay, I severely sprained my ankle on the way back from office. I thought I’d sleep it off but as I moved about the room the pain got so bad I writhed in pain. The front desk arrange for a big bucket of ice and bag plus aspirin. Thank goodness they sent Madelena (sp?). Having ibuprofen on hand would have been better, though as I was desperately trying to read the aspirin packet and confused about the dissolving preparation, Madelena admitted she didn’t know this type of aspirin but that she had a personal stash of ibuprofen. She was careful to ask me about allergies and seemed nervous about going out of protocol but i was so thankful that she did. She went to get the ibuprofen and I asked upon her return if she could let herself in to save me from hobbling to door. She did and made sure my ankle was propped under pillows on bed, have me a couple of doses from her personal stash and left me to get through the night comfortably. The next morning I was able to walk on the ankle with no swelling! Over and beyond the call of duty!!
I didn’t really want to be in this business trip but the stay at this hotel made the stay so very comfortable. Next time I am called to London for work, this will be my hotel of choice.