Very Good 729 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Central location next to the Darmo neighborhood
  • The Balinese massage at the on-site spa
  • Delicious Italian cuisine at Portofino restaurant — one of seven restaurants at the hotel
  • Rooms are sophisticated, designed with nods to traditional Javanese culture
  • The pool’s curvy design that makes you forget about the bustling city below
  • Friendly and helpful staff

What To Know

  • A 10 percent hotel service charge will be collected upon checkout from Jetsetter
  • Renovations wrapped up in 2011
  • Desperados Bar is a favorite with the expat crowd
  • The hotel isn’t in the city’s central business district, but it’s an easy taxi ride to get there
  • About a 30-minute ride to the airport
  • Some rooms allow smoking


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom City Scenic views Suite property condominium living room home Villa Resort cottage containing


The Review

With a stay at Shangri-la Hotel Surabaya in Surabaya, you’ll be in the business district and minutes from Ciputra World Mall, and close to Surabaya Town Square. This 5-star hotel is within close proximity of Surabaya Zoo and Mpu Tantular Museum.

Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and plasma televisions. Wired and wireless Internet access is complimentary, while DVD players and cable programming provide entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, outdoor tennis courts, and a health club. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Grab a bite to eat at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

Shangri-la Hotel Surabaya
JL. May. Jend. Sungkono 120
Surabaya, 60256 Indonesia


4.5 Very Good 729 Reviews
Excellent Customer Service, Excellent Lounge, Excellent Breakfast
Reviewed 2 days ago

Excellent Customer Service, Excellent Lounge, Excellent Breakfast. Great Stay as usual in all Shangri-La!!! Excellent restaurants within hotel. Nice pool and environment to chill out. Of course, the pub...

Location near to shopping mall (5mins), was told hotel transport does ferry guests there (do check their schedule) ...

Will stay here again in my next visit.

Nice hotel to stay
Reviewed 1 week ago

I was stayed for 2 nights , and booked at Horizon club room.
Because I am Golden Circle member, I can redeem one night free .
Good hotel, big room, clean,
The staffs are very welcome and hospitality.
The breakfast have a nice food, with a lot of choice, and delicious.
Nice to stay here.

Reviewed 2 weeks ago

I’m having a company workshop here. Very friendly and nice receptionist. Room is clean and big enough for 3 nights stays. For breakfasts, Food wise above average just lack of choices if compare with another Shang in Indonesia (Jakarta). As for hospitality, there is a room to improve, as during the break time for my workshop, water on the table is not refilled. Overall stay is good.

Could get used to this
Reviewed 1 month ago

Our firm had its partners meeting here and it was very comfortable and cost effective. The Horizon rooms get use of Meeting rooms which were well appointed and serviced. Restaurants were High Standards but seemed to be subject to intimidation in not selling alkohol during rhamadan. Fortunately Indonesia is not a sharia law domain and large corporate hotels like shanggrilah should resist the drive for Imposting islam on all of us. They should at least tell guests at the time of booking.

Cozziest Lobby Ever
Reviewed 2 months ago

Several times I go here always attending an event or invitation and I always go inside by ballroom door. But today the ballroom door is close and I try to find where main lobby is. Then the main lobby is far away from parking area. Lol. You need more energy to go inside. 😋 Today also my first time to sit in long time for a meeting in this lobby. The interior so wondeful, etnhic, and make me feel home. Its like my grandma's house, big, lux, and warm. The staff also hello to me, give me welcome drink and very impolite. I hope someday I got a chance to explore the room and spend one night here. See you again shangrila. You awesome!