Very Good 797 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Central location next to the Darmo neighborhood
  • The Balinese massage at the on-site spa
  • Delicious Italian cuisine at Portofino restaurant — one of seven restaurants at the hotel
  • Rooms are sophisticated, designed with nods to traditional Javanese culture
  • The pool’s curvy design that makes you forget about the bustling city below
  • Friendly and helpful staff

What To Know

  • A 10 percent hotel service charge will be collected upon checkout from Jetsetter
  • Renovations wrapped up in 2011
  • Desperados Bar is a favorite with the expat crowd
  • The hotel isn’t in the city’s central business district, but it’s an easy taxi ride to get there
  • About a 30-minute ride to the airport
  • Some rooms allow smoking


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

With a stay at Shangri-la Hotel Surabaya in Surabaya, you’ll be in the business district and minutes from Ciputra World Mall, and close to Surabaya Town Square. This 5-star hotel is within close proximity of Surabaya Zoo and Mpu Tantular Museum.

Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and plasma televisions. Wired and wireless Internet access is complimentary, while DVD players and cable programming provide entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, outdoor tennis courts, and a health club. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Grab a bite to eat at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

Shangri-la Hotel Surabaya
JL. May. Jend. Sungkono 120
Surabaya, 60256 Indonesia


4.5 Very Good 797 Reviews
Thanks you Shangri-la surabaya!!
Reviewed 3 weeks ago

Thanks for the amazing hospitality provide by all shangrila employee! I was having my engagement in portofino restaurant and their food and service was very good. The room was nice and the service provide by front office team was top notch! Special thanks to jennifer and leon at the front desk who prepare my pre-arrivall preference and needs flawlessly! Keep the good work guysss!

Great Gym and facility.
Reviewed 1 month ago

Shangri-La hotel Surabaya has one of the best gym's I have visited. Great staff and equipment. Would like to say a special thanks to INDRA for his great tips on keeping fit . I would highly recommend visitors take the opportunity to use this great facility if staying at the hotel. Great sauna and steam room.

Comfy and nice
Reviewed 2 months ago

This hotel maybe old but its well maintaned. The room is excellent size and the bathroom also. Staff is being so friendly and me feel so welcome. Room services also excellent..... excellent services and taste. Tottaly coming back to this hotel for the next visit

10/10 would come again
Reviewed 2 months ago

The route going to the hotel was a hassle, maybe there was a construction going on although I arrived there quite late at night. The front desk agent warned me to leave early if I need to go to another part of the city during the day.

Special recognition to Lucky from the 12th floor horizon club, despite the busy lounge during the happy hour, yet he managed to engage with guests with a polite and attentive manner, his english is very good as well. I had a great conversation with him and he surely made my day after a long day of meetings and work.

I didnt have the time to try out the pool but the feeling of the pool area is very cozy with great green surroundings that can be seen during breakfasts. Breakfast was kind of busy but it’s still enjoyable.

A great example of how Shangri-La should be, totally considerable as one of the best 5 stars accommodation in the city.

Good newly renovated room
Reviewed 2 months ago

The hotel is right at the centre of the city, however there is a large underpass construction going so expect really heavy traffic.

The room that I stayed in was newly renovated and the team gave me higher floor which is really nice. Great service as expected from ShangriLa, they welcomed me at door and escorted me quickly to the hotel room. The room is nice and clean, the bed is comfortable. The working area is good and I love the leather table as it doesn't create any noise when I put things or valuables down the only thing I didn't like is the hanging lamp above the desk it was so low that I keep hitting my head when I stand up.

The bathroom is good and nice, would be nice if they give extra bath amenities and also water in the bathroom. They may need to check the standard of housekeeping as they took the face and hand towels and didn't replace with a new one.

Food is just okay here and I did several in room dining and also tea at the lobby, I feel the lobby can use an uplift as its a large area with beautiful garden. The gym is also very nice and equipment is still adequate. All and all would highly recommend.

Room next to me had renovation going, so there was loud banging noise.