Very Good 782 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Central location next to the Darmo neighborhood
  • The Balinese massage at the on-site spa
  • Delicious Italian cuisine at Portofino restaurant — one of seven restaurants at the hotel
  • Rooms are sophisticated, designed with nods to traditional Javanese culture
  • The pool’s curvy design that makes you forget about the bustling city below
  • Friendly and helpful staff

What To Know

  • A 10 percent hotel service charge will be collected upon checkout from Jetsetter
  • Renovations wrapped up in 2011
  • Desperados Bar is a favorite with the expat crowd
  • The hotel isn’t in the city’s central business district, but it’s an easy taxi ride to get there
  • About a 30-minute ride to the airport
  • Some rooms allow smoking


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

With a stay at Shangri-la Hotel Surabaya in Surabaya, you’ll be in the business district and minutes from Ciputra World Mall, and close to Surabaya Town Square. This 5-star hotel is within close proximity of Surabaya Zoo and Mpu Tantular Museum.

Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and plasma televisions. Wired and wireless Internet access is complimentary, while DVD players and cable programming provide entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, outdoor tennis courts, and a health club. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Grab a bite to eat at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

Shangri-la Hotel Surabaya
JL. May. Jend. Sungkono 120
Surabaya, 60256 Indonesia


4.5 Very Good 782 Reviews
Nice stay
Reviewed 4 days ago

Stay 4 nites with no complain.
Comfy and clean room.
Wide varieties of food with great taste.
Huge and clean swimming pool.
The gym is equipped with plenty of high spec equipment.
Friendly staff.
Definitely will come back.

The relaxed ambience and prestige Health Club!
Reviewed 5 days ago

AND what I like in this hotel is the health club. So impressed me as 1st time to join the facilities. The gym equipment as well as 2 hot whirpool and 1 cold plug, with huge sauna and steam.
Yes, the staffs are friendly and politely on how they treat their guest and keep as a 1st priority customer.
MANY THANKS to Pak Indra, Bu Lastri and Yuni.. all of you guys doing a great job and make me comfort and welcomed to feel the environment. SALUTE!

Outstanding Hotel
Reviewed 1 week ago

I have stayed at several hotels in Surabaya, and the Shangri-La tops them all.

Five nights on a business trip. Very well decorated and laid out.

Excellent service throughout, from check in at the Horizon Club to check out. Attentive and friendly at every step.

Rooms are very comfortable and modern, with high quality amenities and very good housekeeping.

Good fitness centre with friendly and welcoming staff.

Breakfast is very high quality with good choice, both in the Horizon Club and downstairs.

During the stay, I ate at the Italian, Japanese and Chinese restaurants; all very good and separately reviewed.

I visited the Spa twice, for Balinese massage. Staff are very welcoming. Special mention to Aning, the masseuse, who I have recommended to my local colleagues. Excellent!

Will be the hotel of choice in Surabaya.

Highly recommend!

10 our of 10
Reviewed 1 week ago

My husband and I stayed at the Shangri la in Surabaya this past week for 5 nights and everything from check in through check out was 10 out of 10. We especialy enjoyed the added attention recieed being on floor 12. Keep up the good work! R. Wilson

Very Enjoyable
Reviewed 2 weeks ago

I have just spent a week at the Shangri-La on business. The rooms were very clean and well kept.
I have to say in these days of high security even the security at the vehicle gate and X ray at the main entrance are all very pleasant and professional even with all the hassle they have to go through
I enjoyed visiting Desperados on the lower floor and listening to the varied music from Mr Jeff and his Coolsiva band.
The Maitre D, Ms Syferra was very helpful and had good English

Their good company always makes one welcome