Very Good 822 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Central location next to the Darmo neighborhood
  • The Balinese massage at the on-site spa
  • Delicious Italian cuisine at Portofino restaurant — one of seven restaurants at the hotel
  • Rooms are sophisticated, designed with nods to traditional Javanese culture
  • The pool’s curvy design that makes you forget about the bustling city below
  • Friendly and helpful staff

What To Know

  • A 10 percent hotel service charge will be collected upon checkout from Jetsetter
  • Renovations wrapped up in 2011
  • Desperados Bar is a favorite with the expat crowd
  • The hotel isn’t in the city’s central business district, but it’s an easy taxi ride to get there
  • About a 30-minute ride to the airport
  • Some rooms allow smoking


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

With a stay at Shangri-la Hotel Surabaya in Surabaya, you’ll be in the business district and minutes from Ciputra World Mall, and close to Surabaya Town Square. This 5-star hotel is within close proximity of Surabaya Zoo and Mpu Tantular Museum.

Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and plasma televisions. Wired and wireless Internet access is complimentary, while DVD players and cable programming provide entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, outdoor tennis courts, and a health club. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Grab a bite to eat at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

Shangri-la Hotel Surabaya
JL. May. Jend. Sungkono 120
Surabaya, 60256 Indonesia


4.5 Very Good 822 Reviews
Services & Hospitality
Reviewed 1 week ago

I always choose Shangri-La hotel and stay at room which connected to Horizon Club Lounge. My impression : It's very well & friendly welcoming by reception and all staffs there plus Ms. Agustina as dusty Manager always serve us as customers with heart. She is a very proactive person, full smile, serve with heart and I thing that connecting with people, giving services and hospitality are her passion in working.
Shangri-La is my favorite hotel chosen during my business staying. The room is clean, quite big, the bed is good equipped with tv, clean toilet, wifi and stuff like. that. I prefer to recommend to my business partner, colleagues, etc.

Excellent Service here
Reviewed 3 weeks ago

A very good class hotel in Surabaya. Very nice ground for relaxation.
Thanks to the Duty Manager, we were upgraded to the Club Floor.
The Club Lounge is very well appointed. Service here is excellent. All the staff are very attentive and very proactive.
The rooms are very comfortable, clean and wi-fi is fast.
The only feedback is that the shuttle bus starts a bit too late at 12 or 1 pm. Since this hotel is a little off the city, shuttle could start a little earlier.

One Night Business Trip
Reviewed 3 weeks ago

Had twin bed, the room was clean, quite big, cozy bed. experiencing shuttle to Ciputra mall. had sahur on room, too bad the served it at 3.30 so the meal became cold. i had room with connecting door. recommended for traveler.

Nice hotel with very professional staff
Reviewed 3 weeks ago

Very well received by very friendly reception staff.
Very nice equipped rooms if you get a renovated room. Several floors. I prefer the high floors hearing less street noise.
Food and drinks of excellent quality.
Price/quality is very acceptable.

I’ll be back.

Reviewed 4 weeks ago

Best for service and hospitality. In the middle of the city of Surabaya, making Shangri-La a strategic spot for meetings. Recommend the Horizon Club which provide anything from a simple cup of coffee to a complimentary meeting room. Will definitely stay in Shangri-La Surabaya when coming back to this city. All the best. 10 out of 10.