4.0
Very Good 861 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at The Westin Lombard Yorktown Center in Lombard, you’ll be minutes from Yorktown Shopping Center and close to Ty Warner Park. This 4.5-star hotel is within close proximity of Oakbrook Center Mall and Drury Lane Theater.

Rooms

Make yourself at home in one of the 500 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 5 mi.

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Lombard? This hotel has 39000 square feet (3623 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

The Westin Lombard Yorktown Center
70 Yorktown Center
Lombard, IL 60148 United States

Reviews

4.0 Very Good 861 Reviews
Does not honor online reservations
Reviewed 8 hours ago

My wife had made a prepaid online reservation at the Westin hotel. Upon arrival, in the late evening, the hotel staff told her that the hotel was booked and that she could not get the room that she had reserved, and prepaid!
Apparently there was a convention in the area because she was not the only person to be bounced from her booking. The rooms apparently had all been taken by another group of people. Three other "customers" were redirected to either the Extended Stay hotel in Schaumburg (30 minutes away), or the Pheasant Run Resort in St. Charles (35 minutes away), both of a lower grade, and after 11pm at night!
The front desk (Stephanie) did not seem to care and was borderline rude. Wife ended up finding herself another room at another hotel well past midnight.

Simply unacceptable, unethical, unprofessional, unreliable, and un-hotel like.

The Westin hotel has gone very low...

City feel in the suburbs
Reviewed 4 days ago

With all the elegance of a downtown hotel yet all of the quaintness of the suburbs. Right by two great malls and close to the city. The rooms were clean and the staff was prompt with my few requests. They let me check in early and the bed was amazing...I slept great!! My only complaint is that there was no free Wifi but otherwise the stay was great.

Rip off under 4 star rating
Reviewed 5 days ago

Hotel is very dated , stains on the counters , worn out and scratched counters . Room is spacious though . Bathroom’s terrible and cramped bath tub , has rain shower in bath tub , bathtub wouldn’t drain water properly . To add to this request for extra towels was greeted with rejection . Wouldn’t want to stay here agian . Not the Westin service I have seen in others . There is nothing in this hotel that justifies a 4 star rating . May be would pass for a 3 star hotel .

Poor Customer Service
Reviewed 6 days ago

My boyfriend and I stayed at the Westin last week. Upon arrival they authorized our bank card for twice the amount they were supposed to. In addition to them over authorizing, somehow, someone charged $190 of room service to our room. I brought it to the hotel's attention right away. I was told by a manager that the issue was resolved with Visa and the money would be returned right away. The money still had not been returned the morning we checked out of the hotel, 4 days later.
On top of the money situation, we were also placed in a room with stained linens and carpeting. The framing on the mirror was pulling apart. Also, there had been something spilled on the wall in the hallway outside of our room and it remained there for our entire stay.
At check out I asked to speak to a manager, again, about the issue. Over half of our vacations funds were made unavailable to us throughout our vacation because of not one, but two mistakes on the behalf of the hotel. All the manager had to say to me was, "It is an unfortunate situation, but there's nothing we can do for you."
Thoroughly dissatisfied with their customer service.

The Westin Lombard Yorktown Center
Reviewed 1 week ago

The hotel and facilities were very nice along with the service I experienced. There was very little information contained inside the room regarding things like pool, gym and internet. What I didn't realize that I was going to get nickel and dimed for items like breakfast and internet that usually accompany room reservations with a hotel like Westin. Movies for $20. Come on. A lesson well learned for an inexperienced traveler.