What We Love
- Its sea-view pool—the hotel overlooks Lapad Bay
- Sunset aperitifs at Zenith Bar
- In-room charcoal paintings by Zagreb-based artist Saša Šekoranja
- The massive buffet breakfast spread at the ground-floor restaurant, Sphere
What To Know
- -Breakfast and parking are both included in the rate
- The most basic room type (Classic) does not offer views of the bay, so consider upgrading to a Superior
- The property emerged from a complete reconstruction in 2015
- All room types include spacious balconies
- Free WiFi
- Handicap Accessible
- Parking On Site
If the modern Croatian suburb of Lapad—roughly three miles from Dubrovnik’s ancient walls—seems like a curious setting for a freshly overhauled Mediterranean sleep, it’s time to think again. A stay at this peninsular retreat put you within arm’s reach of the restorative, blue-green waters of the Adriatic. The sea remains a scenic focal point throughout this airy and contemporary property, highlighted through floor-to-ceiling windows, a waterside swimming pool (adjacent to the Energy Clinic wellness spa, with a Finnish sauna), and the hotel’s earthy interior palette, which recalls the area’s countless pebble beaches. Though the luxury in guest rooms is elegantly understated (heated floors; L’Occitane bath products), the public spaces aren’t nearly as restrained: massive moon-like lampshades line the boulevard-level breakfast lounge, while a host of cushy ergonomic armchairs can be found scattered throughout the sun-drenched property. The showstoppers here are a trio of bars—strategically perched poolside, beachfront, and on the roof—to ensure you won’t wander too far from this sensational seafront sanctum.
In the Area
Don’t miss a leisurely stroll along Lapad’s renowned promenade, lined with gelato stalls, charming cafés, and trails that lead to clandestine beaches. It begins at the hotel and stretches for about 1.5 miles. A 15-minute bus ride will land you in Dubrovnik’s pedestrian-only Old Town, once home to the world’s largest merchant naval fleets. These days, its streets, though rife with medieval remnants, are also chock-full of seafood restaurants and world-class museums. For the ultimate view, hop on a three-minute cable car ride to the top of Mount Srdj and take in a breathtaking panorama of the city’s copious clay roofs.
How to Get There
We had a very good size room that was very clean with all the usual facilities. Ours had a sea view although not one at the front of the hotel overlooking Lapad bay. We enjoyed both the indoor and outdoor pools but never found time to use the spa facilities. Excellent cocktails in the evening and a very good standard of buffet meals for both breakfast and dinner. Some difficulty in remembering reception was on the 10th floor and the restaurant at ground level!
This hotel has breathtaking views. The rooms are lovely and service impeccable. It is located close to the beach, bars & restaurants. The old city of Dubrovnik is easily accessed by public transport - so you get the beauty of Dubrovnik and the comfort of being in a great location.
The views from our room
Would like to preface this review with the fact that 2 members in our party have worked in the hotel industry for over 25 years, so we will try to give a fair and balanced review. We booked 5 rooms, for 6 nights, for a party of 9, for a double family celebration.
The good - the hotel is very well located, plenty of bars & restaurants in the immediate area, nice walks and not too far to the fabulous coral beach club. The reception and bar area is really attractive, light, bright and great views. This was our favourite area in the hotel, a lovely place to relax. The bar staff are friendly, live music at night is great, and the drinks prices are fine, at least by London standards. Guest services were really helpful with various requests including a birthday cake and a special mention to Tea for her lovely help. Most members of the reception/front desk team were also pleasant and helpful. The restaurant is good for breakfast, enough of a choice for most tastes and again, the staff were friendly and looked after us well. We booked 4 deluxe sea view rooms and 1 superior room. We had great service from Petar at Adriatic Luxury hotels, which is the central reservations office for the Kompas Hotel. The deluxe rooms were worth the extra price for the view and generally very comfortable - bear in mind that the doubles are two twins pushed together and there are 2 separate single duvets. There is no complimentary bottled water in the rooms but tap water is safe to drink. the complimentary car parking is also really useful.
The not so good -
We had tried to book 5 deluxe rooms but the hotel had sold out of their inventory, meaning we had to book 1 superior room. As this was a booking for 5 rooms, we asked if the superior room could be upgraded and the hotel did do this, which was appreciated because we had asked to have our rooms on one floor if possible. On arrival, our rooms were not ready which was ok as we were early. However, when we eventually received the keys, these had been allocated with no names, meaning there was confusion about which was the 'upgraded' room. We assumed they were all the same. Unfortunately this was not the case and the room had quite an obstructed view and no bath. Be aware that some of the room types face into the back of buildings and walls. We visited reception to explain that this was meant to be an upgraded room and therefore we were expecting the same view as the others. Unfortunately, we were met with an unhelpful and arrogant attitude. This resulted in us having to contact the duty manager and eventually this problem was sorted and we were given a much better and bigger, corner room ( thank you ). But not without an unpleasant experience with front desk first, which you don't enjoy as a guest. On check out , we again had an unsatisfactory experience. We received our room bills , paid the total in cash and left the hotel. On returning to London we were contacetd by the hotel to say that there had been a mistake and we had not paid a room supplement in full and that they had debited our credit card for the difference. My husband was adamant that he had paid all charges, as per the 4 bills that had been given to him. We were in a rush that morning to get to the airport, so he just paid the full amount detailed on the invoices and we left. However he was not given a receipt by the front desk, for the cash payment, which we didn't think about at the time. Back at home we requested copies of all of the bills and then also noticed a couple of un-signed room service charges. This issue took several days to resolve by the hotel manager and in the end the hotel did do the right thing and credited the disputed amount back to our credit card, as well as the incorrect room service charges. Unfortunately the experience with the front desk, from check-in, to check- out was was time-consuming and disorganised in our opinion, and disappointing with the lack of customer service skills and attitude we encountered. We may also just have been unlucky that week but housekeeping was not great, our rooms were not vacuumed for several days, room service dishes were left some days without clearing and the general tidy-up was basic and rushed.
We have also stayed at the Sheraton Hotel and would say that both hotels have merits. The Kompas has a more convenient location, with more in the immediate area, but the Sheraton is newer, larger deluxe rooms and the pool area is also much larger, although it does attract tour groups. Despite the rainy weather, we still had a great time and would still recommend the hotel, particulatly as the hotel management did try to help and respond to our concerns once matters were raised - just be aware of the room types with obstructed views and check room bills thoroughly. It would help to manage guest expectations if the views for each room type are made more clear in advance of booking.
The area -
In terms of the area we can highly recommend Restaurant Madonna in Lapad, we went there twice to eat - 2 fantastic guys run it. Also Bugenvila in Cavtat for a special occasion - we had a birthday /engagement dinner there and they could not have been more helpful ,organising a cake and allowing table decorations etc. Finally, we may have been just about the only boat to brave the choppy waters that day, but we highly recommend Explore Dubrovnik for private boat tours and charters to the Islands, the service was exceptional!
Our first visit to Dubrovnik and we were delighted we chose this hotel to explore this stunningly beautiful place. Great location, spectacular views, spotlessly clean, amazing staff - in fact we both thought it was faultless. It was as if they had thought of everything and pitched it at exactly the right level.
We cannot wait to return - hopefully very soon.
We stayed in this hotel bed & breakfast last week and thought it was great. Stayed in room 814 which had a good view of the bay from our balcony. The room itself was really comfortable with a free safe, air con, hairdryer, tea & coffee facilities and a small mini bar. The maid who cleaned the room is a credit to the hotel. We had breakfast every morning which was tasty and served by lovely staff. The Zenith Bar on the tenth floor offers great views over the bay. The pool was also fab with great views if a little small. The hotel also has free sun beds at the rocky beach approx 200 yards from the hotel which is where we spent some relaxing days. The hotel has approx 20 bars and restaurants within a short walking distance which were lovely. If you want to go into Dubrovnik you can buy tickets at the kiosk on the strip and catch the number 6 directly into Pile Gate which is a journey of approx 20 mins. Overall highly recommended