Squaw Valley Lodge
Amenities
- Babysitting
- Free WiFi
- Gym
- Handicap Accessible
- Parking On Site
- Pool
- Spa
Overview
Location
Located in Olympic Valley, Squaw Valley Lodge is in the mountains and minutes from Aerial Tram and Squaw Valley Adventure Center. This ski hotel is within close proximity of Resort at Squaw Creek Golf Course and Alpine Meadows Ski Resort.
Rooms
Make yourself at home in one of the 99 guestrooms featuring DVD players and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as coffee/tea makers and portable fans.
Spa, Wellness & Premium Amenities
Enjoy the convenience of ski-in/ski-out access at this hotel, which also features outdoor tennis courts and a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business & Travel Amenities
Featured amenities include a business center, limo/town car service, and a 24-hour front desk. Planning an event in Olympic Valley? This hotel has 2000 square feet (186 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
How to Get There
Reviews
Dear Mr. Gabriel Perez at Squaw Valley Lodge
TOP ISSUES:
Cancellation of existing reservation without even informing me (the client)! Zero help and left us outside when all Tahoe hotels were booked up for the labor weekend !
100% inaccessible & never retuned our calls
Didn’t honor the reservations we booked in advance
False Advertising and misleading feedback
Unauthorized use of a credit card on hold even after cancelling the transaction.
Stated that the transaction was cancelled and refund then charged us for it anyway and never honored the reservation!
I gave him 5 changes and 10 days trying to resolve this issue ( back and forth ) and Mr. Gabriel Perez DECLINED ALL REQUESTS FOR RESOLUTION
NONE OF THIS HOTEL MANAGER BROTHER DOT RESPOND TO ME
Details regarding these misleading allegations and terrible customer service;
No sir, there was zero indication that it was a “duplicate reservation” give me a break! Each reservation we booked on your website on August 27th , has a different name and number, you are really bad even when you mislead, or you are so carless, and you didn’t bother to read them. I even called Gina Montgomery 3 days prior to the arrival of our tour guide with his VIP customers, and she confirmed both reservations!
No, you didn’t do anything at all, you were 100% unreachable and you knew what you did to us prior to our arrival since you never even reached d out to us!
No, you didn’t upgrade anything sir ; you were left with one single room, if you had another one, you have honored the reservation you had confirmed days before, but you were overbooked which shows poor management and horrible customer service.
You are a terrible liar with all due respect, I even called Gina Montgomery 3 days prior to the arrival of our tour guide with his VIP customers, and she confirmed both reservations! Both were 2 separate bookings with different names leaving no room for confusion !!! What a humiliation we had to go throw at the front desk! Why no manger was on duty! You threw us and our customers under the bus and you knew exactly what you were doing!!! What a tremendous stress we had to go through, and this was priceless what a stressful situation!!!
We have 20 years of solid reputation; we never expected this poor service from such a good establishment like yours! But I will not stop here since you carelessly denied all your wrongdoing!
How on earth any hotel would cancel a SOLID CONFIRMED reservation without even informing the client ? Not only you didn’t cancel it, you lied about it, but you never really cancelled it as you stated above which proves that you knew very well that it was NOT a duplicate reservation because you have charged me for both reservations ALREADY! How can you even access a reservation and a credit card you have already refunded? THIS IS ILLEGAL!
When you state that you have cancelled this reservation and refunded it , you honor that, you are liable for your actions! If you had voided the transaction on the 27th of august as you say, it would have been already voided, but you contradict yourself again and state that on September 2, you had access to this same reservation and allowed yours self to use it again to cover other unauthorized charges. First of all, when you void or cancel a transaction, you no longer have access to it, this is against credit cards policy and PCI c. Which one of your misleading version is accurate?
Great location, very close to hiking trails and the Squaw Valley area. Pool and hot tub are great amenities.
The room itself was fine, though there was somebody above us walking heavily, vacuuming, and moving things almost all hours of the day. Didn’t make for a very relaxing stay.
The Squaw Valley Lodge was the perfect home base for our trip to the area for a wedding this summer. It is conveniently located near the base village, with access to the gondolas and trams that will take visitors to the top of the mountain for summer activities. There are hiking and running/biking trails right out the door that connect to bigger trail systems.
We shared our lofted room with another couple and there was plenty of space for both couples to spread out and have our privacy. Both floors had a bathroom and the kitchenette provided all the basics. The large fridge was good for the foods we did have and the open living room was perfect for relaxing around adventures and the wedding.
We would definitely stay here again.