Hotel L’Île De La Lagune
What We Love
- Chic French luxury on a private island in the Mediterranean, with breakfast, a spa discount and moreStaying on a small but perfectly formed exclusive private island
- The designer foyer, which perfectly marries modern with vintage
- The stunning views from the spa's rooftop pool
What To Know
- Set on a private island, it's perfect for seclusion-seekers
- There are two pools to choose from, though the rooftop one is the most popular
- This is France—so don't expect the staff to be all smiles
On a small private island on a peaceful lagoon overlooking the Mediterranean, you’d be hard pressed to find more exclusivity in the Roussillon region of southern France. Hop on the hotel boat or cross a small wooden bridge, and you’re greeted by sleek whitewashed walls, red roofs and flower-filled gardens. These give way to airy, pillared interiors punctuated with hand-picked contemporary furnishings, rugs and artworks.
Completely renovated in 2012 by architect and designer Kristian Gavoille, the hotel subtly blends modern technology with natural materials. Whether enjoying divine fusion cuisine, taking a dip in the rooftop pool or relaxing in the Thalassotherapy spa, here you’ll find an overwhelming sense of privacy and calm.
How to Get There
I have emailed the restaurant who have not responded, similar experience to other customers who have commented here. We are local people and visited several times over the years.
For our Christmas Day meal we did not get the aperitif despite asking. Seated at a noisy table between two groups – it was confrontational to move to a vacant quiet table. Water bottle taken away and had to ask twice to be replaced.
Needed to ask for the wine list twice. None of the table candles or restaurant candles were lit for a special day meal - Sloppy. Cutlery not polished and dirty. Food had problems – the roll for the Saint Jacques was dry and not edible – all other guests also left it. The main course, Capon was tough, dry, hard to cut into and poorly presented. We also had to stand in a long confrontational queue to pay competing with other waiters who wanted to use the same till. It was like we were in a cafeteria not a Michelin star restaurant....
Before the Michelin star the waiting on staff were younger, students and friendly – a very enjoyable experience. However, the current waiters are older men, poor skills, not as friendly. We are feeling disappointed for our Christmas Day meal. We visited Christmas 2016 and had much better food and service. I hope management listen and return my email.
The restaurant is not worthy of Michelin star at present – it used to be a much better experience. Needs to improve both food quality and especially the waiting staff, as service is very poor, badly organised and to be honest, not a pleasant dining experience. A real shame as this restaurant used to be wonderful.
What a lovely surprise. When I found this hotel on-line, after looking for ages for somewhere to spend just one night for our wedding anniversary, it looked just the sort of place I was looking for. Luxury combined with a small friendly atmosphere. Half board was on offer at a very reasonable price for the night we wanted, so I went for this. We arrived a little early, but the person on reception couldn't have been more pleasant and despite our best efforts to speak French, soon started talking to us in perfect English! she took all our details and then offered us a complimentary drink whilst we waited for our room to be finished. She also took us on a mini tour of the hotel, which included the perfect tiny private beach! The room itself was lovely, with a great view over the lagoon from the private balcony. My only criticism was the lack of power points to charge phones etc and the music centre/alarm clock would only dock with iPhone (I am an android person). The mini bar was well stocked, there was a Nesspresso coffee machine and the bathroom was great with a nice selection of products. It wasn't until I was reading the literature that I realised the restaurant at the hotel was a one Michelin star establishment and it lived up to that rating - the Gin & Tonic was to die for! Breakfast was everything we needed, hot and cold selections. It was a shame that the weather wasn't that good while we were there as we couldn't use the lovely rooftop pool, which apparently is heated to 30 degrees all year round). All in all, not cheap, but great value for money.
Positives: We loved our balcony, the restaurant, all the conceirges, bartenders, and waiters, and M'aitre D. There were all charming and accommodating. We even enjoyed the outside pool,. The parking was very convenient. (We didn't mind bringing our own luggage in.) Overall the place was atrractively laid out - particularly the driveway over over the canal.
It was too cold and windy to try out the beach and shuttle boat. We didn't notice the fireplace.
Negatives: The spa was already booked during our 3 night stay. No big deal, it was overpriced anyway - especially compared to a massage would could get on a beach in Barcelona or Stiges. The exercise room was paltry. The heater for the upstairs pool wasn't working.
I could have given it four stars because of those negatives and the serious cost of the room. However, the restaurant was superb (well, some things were fantasic, some things not as much) and our sunsets with the mountains and a glimpse of the sea was perfectly romantic. The staff couldn't have been better (except I think the sommelier snubbed us after our first night).
I made the mistake of not checking reviews before booking! My wife and I had stayed in a real 5 Star for the previous two nights in Spain. Incomparable. On arriving here the receptionist asked us if we wanted help with our bags in such a way that it was evident that we were giving her a problem if we did! Clearly they do not employ porters.
Breakfast is poor and the level of service a shambles. 3 times I had to ask for coffee. The second morning I knew to ask for it hot as it was cold on the first day. It arrived tepid, without milk!!! Why don’t they have a Nespresso machine or similar?? Breakfast choice very poor for a 5 Star hotel. No chef to cook an omelette etc, just cold scrambled eggs available and no hot plates. Tepid water also provided for tea. Clearly they don’t know or don’t care that tea is made with boiling water!! Absolutely the worst breakfast we’ve ever experienced in a five star hotel. Management need to visit Hotel de la Citee in Carcassonne and see for themselves what comprises a quality breakfast in a 5 Star Hotel.
We had paid for half board because their L’Almandine restaurant had a Michelin star. After the first night we went back hesitantly as we were very disappointed. Our table d’hote menu was very restricted. The only starter was ceviche and it was shockingly tough. Unchewable. A disgrace for any restaurant but especially one with a star. Main courses were average, the dessert was the star. Admittedly the second night was much better, but service was poor, something that generally seems to be an issue with this hotel.
Saint Cyprien Plage is lovely with a fabulous beach. Just don’t use this hotel. Not worth the money.
Experience totally negative. Absolutely overpriced for the almost zero service they have. I have been there for three nights, hoping in relax, spa and good food. For more than 400 euros each night. At the arrival there was no one to help us for the luggages and the first thing the "Madame" at the conciergerie was that the restaurant "L'Almandine" was totally booked for all the weekend (we arrived on Friday afternoon). At the arrival, surprise! We asked for a deluxe room: it was little, uncomfortable, old, in Sixties Style (but the hotel was built in Sixties?!) and very noise. the only nice thing they do to me and to my partner was to change our room, because in the first it was a vey, very noisy family with screaming babies. But ok: the pool on the roof was not clean, the massages offered were very poor and too expensive, the breakfast was really too small and sad for a five star luxury hotel. The first night the "Madame" at the conciergerie sent us to eat in the affiliated hotel, "Les Bulles", saying that they did «traditional cuisine». Oh oh! What a liar! Everything was just took out of refrigerator and we spent in 2 almost 100 euros for the worst dinner in my life. I avoided any contact with people wrking in the hotel - which needs a total restauration - just not to fight with them. Otherwise, the did not everything to be friendly, or asking if we needed something. No one never came to make the room in the afternoon: I'd expect this and much more from the most expensive hotel of Ile de La Lagune. The impression was they were in a hurry to substitute uswith other clients. When I paid, no one again helped me and my friend for luggages. I spent many night in real lyxuty hotel for the same price or less and this it's not even comparable to them. It must be our honeymoon. It became our nightmare. Absolutely NOT do not go there. And - I repeat - ll the struture needs a renovation. The only question remained is: at what kind of clients are the Roussillon owners used to? And: do they know the maning of five star Luxury hotel or it was just a nice for the outside walls? I was very sad and disappointed.