The Liaison Capitol Hill
What We Love
- Walking distance from Union Station and the National Mall
- Art and Soul restaurant, helmed by a two-time James Beard Award–winning chef; try the signature buttermilk-brined fried chicken for two
- Going for a dip in the rooftop pool and sipping cocktails at the bar with city views
What To Know
- Walking Tour Kits with a city guide, iPod-loaded playlists and a pedometer
- In-room spa services are available
- Very dog-friendly, there's even a pooch patio menu on offer
- Parking On Site
- Room Service
Liaison Capitol Hill delivers a personalized experience in a hip setting. The energetic lobby features a mix of modern furniture, including black and white leather chairs, circular cocktail tables, and a sculpted ceiling. More than 70 black and white images by fashion photographer Wayne Takenaka adorn the corridors and common spaces of the hotel’s 12 floors, showcasing a “day in the life” of a fictional DC lobbyist and iconic landmarks. All 343 rooms have been thoughtfully updated, though the petite bathrooms remain. The 300-square-foot Deluxe Rooms and slightly larger Superior Rooms have kingsize beds styled with black leather quilted headboards and comfortable mattresses. Oversize chaise longues are positioned below the windows, and there are modern glass-top desks and ergonomic chairs for business travelers. Bathrooms are done up with sleek subway tiles, colorful wallpaper and refillable organic bath products. Helmed by two-time James Beard Award-winning Chef Art Smith, the Art and Soul restaurant is one of DC’s hottest spots, with a deal-making atmosphere and a Southern-inspired menu (the signature buttermilk-brined fried chicken for two is outstanding). The restaurant’s dog-friendly outdoor patio offers glimpses of the Capitol dome, while the L-shaped bar and lounge area are perfect for socializing after a hard day on the hill. In the summer months, head to the rooftop pool and bar for cocktails and city views.
In the Area
The Smithsonian’s 18 museums and galleries have so many artifacts that only one percent are ever on view at one time. Scratch the surface with a visit to the National Portrait Gallery or the National Museum of the American Indian. A short cab ride away, Georgetown is perfect for an afternoon of retail therapy; the charming 19th-century architecture houses a variety of upscale and midlevel stores, sprinkled with charming sidewalk cafés. You’re also a short walk from the vintage designer goods at Secondi, the award-winning Med-Greek tasting menus at Komi and the funky Kramer Books & Afterwords, a bookstore/café/late night hangout. Head north to Adams Morgan for a nightlife scene, from live blues at Madam’s Organ to beer and barbecue joint Smoke & Barrel. The intersection of 14th and U Streets is also a prime nighttime hang, with legendary music club the Black Cat, soul food hip-hop joint Marvin and reggae bar Patty Boom Boom.
How to Get There
The hotel is in an overall great location. However, the staff left a lot to be desired. At check-in, I provided the front desk agent with My American Express for the incidentals charge, he advised me there would be a $300 hold on the card for the two rooms I had - which was fine. I did specifically ask though about “aminites fees”, to which he replied that since the reservations were completely pre-paid there would be no additional fees.
The internet functions at less than desirable speeds - when it worked at all. The front desk staff said there was nothing they could do about the internet issues. Which, didn’t bother me much as I had been told I wouldn’t have the fees to worry about.
Much to my surprise, at check out, the front desk agent advised me they would be billing my credit card $79.14 x2 for the incidentals. I explained what i was told at check in, no no avail. Absolutely the worst customer service.
Lovely hotel, a 3 minute walk to the Capitol building. I was particularly impressed with the front desk staff and how accommodating they were. There was unexpected nighttime roadwork in front of the hotel, and Jason was very kind to offer me a different room, which completely resolved the situation. They were also great about making it easy to store luggage even after check out so we could explore the city.
I've only been here for a couple of hours and am already extremely disappointed.
Front desk staff first snapped at me as I approached with "I'm helping another guest!" despite nobody appearing right there or her looking busy.
What really upset me is that I specifically chose this hotel because I value accommodations where the internet does not move at a snail's pace. I am a business traveler and need to log into my organization's shared resources that require either good bandwidth or lots of patience. Liaison charges a $24.95/night "facilities fee" that includes "premium high-speed internet."
However, this is an outright lie. Their in-room Wi-Fi is literally the most basic package an internet service provider will sell you at 5mbps download (literally classed as "slow", see speedtest screenshot).
I attempted to solve this first by texting the guest services number they give you and tell you to text if you have any issues, only to get absolutely no response (why have it if you are going to ignore it and make your guests upset?) I then called the front desk, who transferred me to a third-party tech support that had no control over the situation, but did inform me that I was connected to the "highest speed available" at the location.
Seriously, don't charge me $25/night for internet worse than my phone's connection.
Will not stay again.
I hate writing bad reviews. So...don't think of this as a review. Consider it a warning. This JDV property is the worst I've ever dealt with. Still dealing with actually since nobody ever bothers to answer the phone. I booked a room at this hotel because of its location near Union Station. I never received an email confirmation for my stay. that should have been my first warning. As the date of my trip approached I decided to give them a call to confirm my stay over the Veteran's Day holiday. This was November 5th. 4 days before my reservation. Call 1: I was put on hold. Twice. Call Two: Later that day. I was left on hold for over 10 minutes before I hung up. (Checked the timer on cell phone).Call 3: Still later that same day. Was put on hold 3 times before I could get through to someone at reservations. I was told that there was no reservation under my name. Nope. None. I told them that I would go ahead an make a reservation at the Hyatt across the street (wonderful hotel BTW). I asked, to make sure, that there would be no chance I would be charged for the room. "No", I was told. That wouldn't happen as "there was no reservation under my name to begin with". Fast forward to a week later and I find a charge for one night on my debit card. More phone calls that go unanswered. I finally get through after being passed around a couple of times and spoke to a woman named Michelle and explained the whole situation. She said she couldn't do anything but would pass all the notes she took along to customer service who would call me back within 24 hours, but probably sooner.
3 days later - no call. I have called reservations, the front desk to find out what is going on and STILL no one answers the phone. Avoid having anything to do with this company.
The hotel had an excellent location, close to the Capitol building and many corporate offices. It was an easy 10 minute walk to the White House and other locations. The service was also outstanding. Excellent restaurants and shopping also within minutes of the hotel.