4.5
Very Good 7173 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
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Overview

Location

With a stay at Sheraton Wilmington South Hotel in New Castle, you’ll be in the suburbs and close to Banning Park and Christiana Mall. This 4-star hotel is within the vicinity of Christiana Care Health System and Wilmington and Western Railroad.

Rooms

Make yourself at home in one of the 192 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Spa, Wellness & Premium Amenities

Don’t miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the complimentary shuttle, which operates within 5 mi.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Full breakfasts are available daily from 6:30 AM to 10 AM for a fee.

Business & Travel Amenities

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in New Castle? This hotel has 9000 square feet (836 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Sheraton Wilmington South Hotel
365 Airport Rd
New Castle, DE 19720 United States

Reviews

Old and worn out
Sue P

Desperately needs an update on everything. Stayed here 2 nights, had many people in our party we compared rooms. All were the same thing, worn, stained carpets, mold in the bathroom, appliances not working properly, dirt in the bed sheets, outlets not working.. .long list. Nothing we could do as we were in for a wedding but will never stay there again. On the plus side, getting on and off the highway was easy.

Noisy, Standard response from Staff, "I'm Sorry"response but no action
Cake M

Stayed one night with 13 yr old grandson. Room was a suite, when I requested double beds not a large king. Still large room until I realized the loud band underneath my room on the second floor was over a wedding party. Called front desk & was told they would stop at 11PM. Really, I go to be at 9, and kid needs to sleep also since we had to be up at 5AM. SORRY, was the only response. So then I call for a wake up call, no one picked up, so used my phone to call the front desk, again, SORRY. THey took wake up call. You guessed it, no wake up call. Again, Sorry. More blank who cares look. I left exhausted, lack of sleep and rushed. Certainly would have done better sleeping in my car. I am sure the managament will respond with the standard we apologize addition to review. Which doesn't help after the fact. So weekends seem to be big wedding party times, I'd advoid this place like the plague on a weekend.

Doesn’t deserve the Sheraton brand
CharlesV

Our experience at the Sheraton Wilmington South started by having to drive through 10 inches of water on the road leading up to the hotel. Turns out the hotel is built in the middle of a swamp which sometimes swells and covers the road. We drove slowly through that and arrived at the hotel to check into our junior suite which, given that it consists of 2 separate rooms, we thought would be more comfortable for our son who could almost have his own room. That assumed that the rollaway beds which the booking site said were available were in fact available. We were initially told they were out of them and that they were out of double rooms as well. They eventually found a bed but you can imagine our concern. Throughout the check in process, we could barely hear the agent because of a loud wedding party that had spilled over into the lobby area.

The next day, we came back to the hotel late at night only to find out that the beds hadn’t been made and that there had been no housekeeping service. I asked at the front desk why that was and the response was “I don’t know why they didn’t make your beds, you must have left the Do Not Disturb sign.” (We did not). No apologies, no offer to come and make them.

I got up early the next day and went down to get a complimentary coffee from the lobby coffee station. Unsurprisingly, there was no coffee left. I told the front desk agent and she said she would get some and left. 20 minutes later, she had still not come back so I gave up and went back up without coffee.

A bit later, we went to have breakfast in the restaurant and we told the hostess that our rate included breakfast. She said it was fine and told us to sit anywhere we liked. We started eating and, about 20 minutes later after we’d eaten half our breakfast, she came back to say that our rate did not include breakfast. I offered to show her my booking confirmation which said “Free breakfast included” but she wouldn’t look at it and said that I needed to speak to the front desk. So I had to stop eating and go wait in line to speak with a front desk person to clear this up. When I got there, I showed her my booking confirmation and all she said was “I don’t know why Priceline didn’t send that along”. No apologies. I was given a voucher to present to the restaurant lady. Why she couldn’t take my confirmation herself and clear it up with the front desk is beyond me.

To top it off, during all the the time we were eating breakfast (around 8 am), an employee was noisily vacuuming the carpet in the main lobby next to the restaurant area. Really? Couldn’t that have been done at a time that would not have disturbed guests so much, like 4am?

It’s a good thing we didn’t have to pay for breakfast because it was awful. Scrambled eggs swimming in water, no bowls for cereals (you’re expected to eat them out of the individual cardboard boxes), no whole wheat or multigrain bread or bagels, no servers to bring coffee when we needed it. Just a terrible experience.

The room itself was fine except for the AC which has only one fan speed: high and noisy.

The staff at this hotel clearly don’t care about customer experience. They urgently need a new manager.