What We Love
- Rate includes daily breakfast, a bottle of wine and fruit basket on arrival, a VIP welcome with a drink and a history tour of the hotel from the host, a wine tasting in a local winery, a daily sunset champagne cocktail on the veranda and one spa treatment per couple at Zannos spa
- The romance factor, from the pool to the architecture
- Above Pyrgos village, it has mesmerizing 360-degree views
- There's a resident donkey for rides into town
- READ MORE: A vacation guide to the Greek Islands
What To Know
- This is not a typical cliffside property; Pyrgos is inland
- There are fabulous views of the island and caldera, but they're not your classic Santorini views
- About 30 minutes from the island’s main tourist attractions; renting a car is recommended
- The restaurant is well known in Santorini but open only to guests
- Free WiFi
- Parking On Site
- Room Service
Perched above Santorini’s highest (and least touristy) town, Pyrgos, this boutique hotel, fashioned from 18th- and 19th-century manor houses, seduces visitors at first sight with promises of swank seclusion. A luxurious approach and personalized service are as much part of the Zannos experience as ethereal blue-on-white beauty. From the sunny patios and verandas to the cobblestone corridors, it provides a visual testament to the opulence of Old World Greece. High vaulted ceilings, lovingly restored stucco walls, and columns are the norm here.
Bed and Bath
Designed by Yannis Tseklenis, one of Greece’s best-known fashion designers, the 10 suites are decorated to preserve the richness, warmth and grandeur of the hotel’s elegant beginnings, and they seamlessly blend original antiques with modern expectations. Most of the suites are cut wholly or partly into the soft rock, and they’re dressed with pale wooden floors, mustard-yellow or terra-cotta-hued walls and magnificently painted ceilings. But guests will likely spend most of their time by the pool. Cut into rock and overlooking the city, it is especially beautiful at sunset, when the sky bleeds orange and red, then pink and purple.
If you have an evening when you’re not lounging poolside, reserve a table on the veranda of Zannos’s restaurant. Recognized as one of Santorini’s best, it’s made all the more exclusive by being open only to guests. The food is as impressive as the view, with robust yet delicate flavors that draw inspiration from Greece and the rest of the Mediterranean. Built by a Santorini wine magnate, the hotel continues to grow and bottle its own grapes. House wines can be sampled at evening tastings or chosen from the impressive wine list, with recommendations at dinner from the sommelier.
How to Get There
I rarely leave comments on this website, but today I am afraid I have to.
After a couple of weeks travelling across the neighbouring islands, we wanted to finish our holidays in a 5-star hotel in Santorini and we paid 365€ for that last night. Had I known what was expecting us, I would not have paid a 100€!
In appearance everything looked good: the beautiful dominant location (hence the many stairs to climb), the warm welcome, the inspiring main building, the view from the…
But first, we were informed upon arrival that the spa was not operational, which is a real pity because we picked up that hotel for its spa. We were told the massage service was however still available, but when we asked to book a massage, we realised there was no qualified staff working at the hotel and then they could not find anyone after a few phone calls. That alone deserved a discount.
The swimming pool is cute, the water fresh, but it’s much too small: with only 8 lounge chairs it's easily packed, and there were no clean towels for us.
Once we walked in our suite, we noticed the mud in our private jacuzzi, the dirty floors in the entire bedroom, the stains in the toilets (unheard of!). But that was just the beginning: the bed was made, but with used linen! The towels were folded, but with stains on them! So no, it was not that they forgot to clean the room: they hoped we wouldn't have noticed!
The mini bar was empty (not even a bottle of water we would have gladly pay for, while the outside temperature is 40 degrees C and the tap water is not drinkable!).
Oh, and as a last surprise, we discovered later in the day the absence of hot water in our bathroom (shower, bathtub and sink), no water pressure and one of the two sinks was clogged. I almost forgot the 3 large dogs from the neighbour barking early in the morning!
Now, one good point: breakfast was good.
Complaining resulted in automatic polite apologies, told without convictions, with little or no actions… Clearly the staff is used to the situation and what we went through seem to be a standard. I must say they do what they can despite an obvious lack of means/support from the owners; but making sure a bedroom is clean and ready before the guests check in is a basic step for any hotel, much more for a so-called 5-star hotel!
We asked to be in touch with the owner and required a partial reimbursement: the message we got was “no reimbursement, turn to the booking website you used if you want to complain, Santorini is full of tourist so we are always fully booked anyway”. The staff only concern was: “Please don’t write on TripAdvisor!”. Well, sorry...
It’s criminal to ruin someone’s holidays this way.
Στην εμφάνιση τα πάντα φαίνονται καλά: η όμορφη κυρίαρχη θέση (εξ ου και οι πολλές σκάλες που αναρριχώνται), το εμπνευσμένο κεντρικό κτίριο, η θέα από τη βεράντα του πρωινού, το θερμό καλωσόρισμα ...
Πρώτον, κατά την άφιξη πληροφορηθήκαμε ότι το σπα δεν ήταν λειτουργικό, πράγμα που αποτελεί πραγματικό κρίμα επειδή πήραμε αυτό το ξενοδοχείο για το σπα. Μας είπαν ότι η υπηρεσία μασάζ ήταν ακόμα διαθέσιμη, αλλά όταν ζητήσαμε να κλείσουμε ένα μασάζ, συνειδητοποιήσαμε ότι δεν υπήρχε εξειδικευμένο προσωπικό στο ξενοδοχείο και στη συνέχεια δεν μπορούσαν να βρουν κανέναν μετά από μερικές τηλεφωνικές κλήσεις. Αυτό μόνο του αξίζει μια έκπτωση. Η πισίνα είναι χαριτωμένη, το νερό φρέσκο, αλλά είναι πάρα πολύ μικρό: με μόνο 8 ξαπλώστρες είναι εύκολα συσκευασμένο και δεν υπήρχαν καθαρές πετσέτες για εμάς.
Μόλις μπήκαμε στη σουίτα μας, παρατηρήσαμε τη λάσπη στο ιδιωτικό τζακούζι μας, τα βρώμικα πατώματα σε ολόκληρη την κρεβατοκάμαρα, τους λεκέδες στις τουαλέτες (ανήκουστο!). Αλλά αυτό ήταν μόνο η αρχή: το κρεβάτι έγινε, αλλά με τα χρησιμοποιημένα λινό! Οι πετσέτες ήταν διπλωμένες, αλλά με λεκέδες πάνω τους! Έτσι, όχι, δεν ήταν ότι ξέχασαν να καθαρίσουν το δωμάτιο: ελπίζουν ότι δεν θα είχαμε παρατηρήσει!
Τέλος, το μίνι μπαρ ήταν άδειο (ούτε καν ένα μπουκάλι νερό που θα πληρώσαμε με χαρά, ενώ η εξωτερική θερμοκρασία είναι 40 βαθμοί C και το νερό της βρύσης δεν είναι πόσιμο!).
Ω, και ως τελευταία έκπληξη, ανακαλύψαμε αργότερα την ημέρα ότι η απουσία ζεστού νερού στο μπάνιο μας (ντους, μπανιέρα και νεροχύτη), καμία πίεση νερού και ένας από τους δύο νεροχύτες ήταν φραγμένα. Σχεδόν ξέχασα τα 3 μεγάλα σκυλιά από τον γείτονα που γαβγάρουν νωρίς το πρωί!
Τώρα, ένα καλό σημείο: το πρωινό ήταν καλό.
The Hotel is in Pyrgos, which is far from all the nightlife and noises (if you want luxury Santorini life and sunset views you should stay in Oia or Thera or Imerogevelli).
Zannos Hotel is situated in a very quiet area and you can have a beautiful view from the top hill. However, you need to walk uphill to get to it which might be a little bit tiring to some. Our pieces of luggage were carried on Donkeys.
I think every room's layout is different than the other. Our room was one that was built into the mountain like a cave. Ventilation was not so good (drainage/sewage was smelly). Wifi connection was extremely slow. Our shower was open, with no shower curtain nor a glass panel to hold back the splattering water. So the floors were slippery!
There is also slight dampness/humidity in the air inside the rooms. So for those who cannot tolerate this time of environment maybe you should consider a more modern hotel.
The best part was the simple yet tasty breakfast menu they had! Fresh Greek yogurt should not be missed, as well as the Omelet egg stuffed with delicious Feta cheese (yummy I am drooling now).
Staff members were extremely helpful. Shops cafe's and restaurants are very close around in the allies (You shouldn't miss trying the cafes and restaurants out).
There are warm Jacuzzies in every room, some are placed by the room's door so you can enjoy the jacuzzi by the doorstep of your room.
The hotel is very nice because of the quietness surrounding it. However, for the Santorini views overlooking the sea and hotels marketed in the magazines and travelers please stay in Oia, Thera or Imerogevelli.
We loved going to Thera for a wide variety of cuisine shops.
The Weather was windy during our stay which made the wooden window panels make noise.
This hotel market them selfs as a 5 star hotel.
And their website is over 5 years old and there are new owners. Today they would be lucky if they managed 2 stars. No existing SPA, it’s gone! No wine cellar! The rooms are worse, totally worn down. Dirty beds, the furniture is probably picked up at a flee market! No minibar, no fruit as written, no nothing. It was dirty, stains all over the beds. We tried 2 rooms, hair in the showers, sink and dirt all over. We even had to kill cockroaches the first night that crawled all over the room.
No ocean view except from might one room.
The whole website is a fraud.
Stay away, it’s a ripoff from the beginning to the end
The night staff was nice and did his best.
Cash even disappear from our room.
This hotel should not be marketed on any website!!
All guests that checked in the 30 hours we spent there left.
It’s a sad that people like this can ruin people’s vacation.