5.0
Excellent 380 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
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property living room home Bedroom cottage condominium farmhouse

Overview

Location

A stay at Queens Hotel Cheltenham MGallery Collection places you in the heart of Cheltenham, steps from Imperial Gardens and close to Cheltenham Art Gallery and Museum. This 4-star hotel is within close proximity of Cheltenham General Hospital and University of Gloucestershire.

Rooms

Make yourself at home in one of the 84 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and desks, and you can also request irons/ironing boards.

Spa, Wellness & Premium Amenities

Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and concierge services. This hotel also features wedding services, a fireplace in the lobby, and tour/ticket assistance.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cheltenham? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.

How to Get There

Queens Hotel Cheltenham MGallery Collection
The Promenade
Cheltenham, GL50 1NN United Kingdom

Reviews

A Hotel in the Old Style
Trevor H

This is a classic hotel in the old style with lots of genuine old pannelling, sweeping wooden staircases, and a little dark and gloomy to my taste. Tends to have an older clientele. Traditional and large English breakfast.
Nice to see the old woodwork, and plenty of fire doors and fire escapes appropriately!

OUR SECOND VISIT
JAMES L

This is a beautifully stylish hotel set in a stunning area of Cheltenham. There is ample onsite parking and the hotel is located only a short walk from a good shopping area which includes a large Marks and Spencer and a stunning fairly new John Lewis.

We were welcomed by Mathieu a very professional receptionist and allocated the same room we had occupied on our last visit. Even though we had been here before he was willing to show us the facilities of the hotel if we wished. The staircase has a stunningly complex wallpaper which fits the period of the hotel.

Breakfast is part buffet and hot food is ordered from the team and uses good quality ingredients. I particularly loved the Kadota Figs from the buffet and the yoghurts.

The staff of the hotel really care about their guests but I was surprised that we didn't encounter any staff who had been working here during our last visit.

The welcome drink offered to us was a really nice gesture. Loved our second visit and will definitely stay here again when we next come to Cheltenham.

Great service. Great neo-classical building. Great food.
pepe_cheltenham

My partner and I checked-in at around 1730. Mathieu was more than professional, warm and executed procedures for welcoming guests by the book in a friendly manner. All was smooth and we carried on to our room (125, Montpellier Suite). A nice touch: minutes after entering the room, we were called by Reception to make sure all was fine in the room and we had been able to settle.

Well appointed room, large but cosy and welcoming. Sometimes suites can be ‘cold’ due to large size and not appropriate décor, not the case here. Floor-to-ceiling windows with superb soundproofing: A first floor, corner room where one can sleep in and morning traffic is not heard is not common.

Bed was comfortable and pillows great. Heating/AC controls booth in the sleeping and sitting area, great. Two TVs (we weren’t able to make bedroom one work) are a nice touch should your partner choose not to watch TV while in bed, or vice versa.
Nice (large, I am a big guy) bathrobes and towels (slippers would have been a nice touch), and very nice toiletries. I am not sure if Accor is following other large hotel chains and thinking of implementing refillable shampoo-shower gel-conditioner wall dispensers to save on miniatures and carbon footprint.

The bar was welcoming and the right size, methinks. Wood carvings took me back to Oak Bar (Palacio Duhau Hyatt Buenos Aires) for a minute. A very nice collection of gins, some good malts and the usual bottles that complement a cocktail bar. Thank you, Elle, for your patience and willingness to help this (VERY dry) dry martini (Nolly + Plymouth) drinker. Queens own gin was a nice discovery, had to convince my partner to let me try hers.

Restaurant was on the spot. Tempura prawns were very good. Citrus salmon taste and presentation were superb but a small of a portion in my opinion. Lamb shank and rump steak were our mains and they were superb. Service from Zoe is to be commended, we noticed all other tables were also extremely happy with her.

Breakfast is composed of a buffet with fruits, charcuterie, cheeses, cereals, boulangerie, juices and a hot dish menu ordered at the table. Coffee is brought to the table in a cute little cafetière. Service was cordial and friendly. Thanks to Lucia who was attentive.

I noticed management is on top of things. The General Manager greeted several guests during breakfast and was making sure all felt welcomed and cared for.

In the last 6 weeks I have experienced several Accor brands: Swissôtel (Quito), Novotel (Canary Wharf, London) and now MGallery (Cheltenham). So far, so good :-)