The Ritz-Carlton, Denver
What We Love
- Every room has a rainforest shower head and oversized tub
- Lots of business-friendly freebies, including shoe shines, coffee and newspapers
- The spa's whimsical treatment menu, including Colorado river stone massages and beer-infused malt body scrubs
What To Know
- There's a $12.95 per day fee for WiFi
- The Fitness Club, Forza, is adjacent to the hotel, not onsite
- Thanks to 13,000 square feet of meeting space, this is a magnet for business travelers and groups
- Kids Club
- Parking On Site
- Room Service
This luxury hotel in the Mile High City offers the best of both worlds: a cosmopolitan setting in the buzzy downtown district and views of the majestic Rocky Mountains. Sports are something of a fixation here, with steak and seafood restaurant Elway’s named for Denver Bronco quarterback and NFL Hall of Fame Inductee John Elway – the venue even puts on special brunches before any home Broncos game. The spa, meanwhile, offers everything from bespoke body treatments to manicures, and there’s a café for healthy snacks post-pampering.
In the Area
Did we mention Denver is passionate about its sports? Get into the team spirit at one of several arenas within ten minutes walk of the hotel. Coors Field, a 76 acre ball park, is home to the Colorado Rockies; The Pepsi Center hosts professional teams including The Denver Nuggets (NBA Basketball), The Colorado Avalanche (NHL Hockey) and The Colorado Crush (Arena Football), while state-of-the-art INVESCO Field at Mile High is the place to see the Denver Broncos play. Prefer retail therapy? Hit up Larimer Square, where you can shop for everything from antique costume jewelry to artisanal chocolates, and do outdoor public yoga, if that’s your thing.
How to Get There
We stayed two nights for a local anniversary celebration. We have previously stayed at the Brown Palace and wanted to try the Ritz. We regret that decision. The staff were very articulate and helpful but the hotel was a disappointment. The suite was spacious but the furniture was worn, stained and scratched. The hotel seemed to be resting on its name not its current quality/condition. In fact several guests were bonding at the elevator and front desk over problems. We were moved to a new room after the heating system motor kept us up all night. The makeup mirror bulb was burned out and a sofa lamp had no nearby plug. The TV in the first room was old and blurry (the one on the second room was perfectly fine). One elevator consistently did not work and guests said they were wandering on wrong floor levels unable to get the elevator to properly open on their own floor. We love Elways restaurant in Cherry Creek but the Elways at the Ritz had nothing in common with regards to our morning breakfasts. The meals took a long time to prepare and came out over cooked (and over-priced). The staff who delivered room service for dinner was great but the food was average at best. I rarely write reviews but I would have wanted to know these things before choosing to stay at the Ritz-Carlton Denver. When you choose what you think is the best and are willing to pay for it, you also expect the best to be delivered and to receive some sense of related value. Not our experience at the Ritz. So many good hotel choices in Denver, why pay too much for too little?
We were on a wonderful extended family trip to Breckinridge, but unfortunately, some of us could not recover from altitude sickness so we had to go down 5000’ to Denver. Despite the circumstances, the staff at The Ritz-Carlton-Denver went out of their way to make the rest of our stay as good as it could possibly be. The customer service we experiences could not be beat!
I am a Marriott Platinum Elite and booked a stay at the Ritz Carlton for our 20th wedding anniversary using Marriott points. I booked the stay well in advance and followed up with both Marriott and the Ritz Carlton Denver to let them know we were celebrating a pretty momentous occasion.
When we checked in, I expected to be treated a little better than usual given the amount of money I have spent with Marriott in general and Ritz Carlton in particular (including our wedding reception at the Marina del Rey RC 20 years ago) and the fact that this was a big night for us. Instead, I got nothing. The man who checked us in looked puzzled when I asked if we were being upgraded due to my Platinum status and our anniversary. He sort of grudgingly upgraded us to a room that was uninhabitable - it appeared that the prior guest was a smoker, so the room stank to high heaven and had some sort of industrial strength deodorizer/deionizer going. So I called down and asked to be moved, which Nick (a fine employee who also should be commended) arranged for us. He verified that there was nothing in our record indicating our anniversary and took our case to the Concierge.
All of a sudden, Patricia Horgan, the Concierge, took over and made a bad situation into a very good one. Her professionalism, charisma and genuine friendliness and concern were exactly what was needed and she made sure our short stay was great. If I were starting up a hotel, I would make sure all employees spent some time with her learning the fine art (a lost art?) of customer service. Thank you Patricia.
So why do I give the hotel an Average rating? Because except for Patricia (and Nick and Michelle in the Spa, along with some great people at Elway's (Scott and Monica)), most of the other employees seemed to be phoning it in. And the hotel itself just seems tired. I won't go into the seemingly minor issues with our room in particular and the hotel in general, but some of the problems are things a supposedly 5-star hotel should easily get right.
Everything is great about this property. The club level lounge specifically made this stay amazing. The only thing I did not care for was the spa at this Ritz was not as good as the others that I have visited and they wanted to charge for the use of the spa despite staying on a club floor.
We visited this Ritz at the end of December, after Christmas and for New Years with our two kids (6 & 8). We live in Florida (originally NJ) and wanted to see snow again and do some snow sports. Well.... we did it all! It was great coming back to the hotel, particularly the Club Level, after a long day in the cold! We've had club in different Ritz's before but this time we felt like it was more of a comfortable, welcoming, "stay a while" situation. We loved having the small rooms off to the side to watch tv and enjoy some cocktails and food... and play board games and video games with the kids (we brought our gaming system). Those rooms made it feel more like a home away from home than some of the other clubs we've stayed in. Also, Dené and Julia could not have been more warm and helpful to us. These ladies have amazing personalities and can make some delicious cocktails! They were both so helpful and kind to us, making sure we had everything we wanted. They were such a pleasure to see walking in the club. The car service and front door guys (valet) were super helpful too. Always smiling!
We had a great stay here. I will DEFINITELY be back next winter! If you book club, ask Dené or Julia for a bourbon punch! You won't regret it 😉
My only complaint, which may be helpful to parents, is the club did not offer kids food. My kids are picky, as most are, and didn't want to eat any of the "fancy food" that was offered. As much as we paid, it would have been nice to have a small kids corner or at least offer chicken nuggets, fries, pizza etc as part of the food when kids are there. That was a bummer for us.