The Ritz-Carlton, Bachelor Gulch
What We Love
- Ski-in/ski-out location serviced by a high-speed quad and a team of ski concierges
- The Club Level rooms, which offer private concierges and a daily barrage of culinary treats and beverages
- The afternoon firepit lighting ceremony, with cookies and marshmallows
- The Bachelor’s Pack, dog-friendly amenities that include gourmet treats and an in-room massage
What To Know
- The semi-remote location means you need a car or shuttle ride to get to restaurants and shopping in Beaver Creek Village
- A $30 per room, per night, fee covers amenities such as WiFi, shuttle service to Beaver Creek Village and marshmallows at the firepit
- There's a $40 per night charge for valet parking
- Check-in time is 4 p.m.
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Fashioned after the grand lodges of Yosemite and Yellowstone, the Ritz-Carlton has an American-lodge-meets-Rocky-Mountain-modern look. In the great room, a stone fireplace guarded by a dignified elk head soars into a maze of lodgepole timbers. A recent $15 million refresh by Bilkey Llinas Design lightens the lodgey look by mixing blue sofas and light neutrals with chocolate-brown leather ottomans and seating.
Bed and Bath
Most of the generous rooms (450 square feet) feature mountain or valley views, and some have stone fireplaces, walkout balconies or both. A recent redo updated the rooms with Colorado colors. Soft blue walls, sky-blue window treatments and seating, paintings of aspens and wildlife by Colorado artists, and patterned carpeting that mimics cracking ice complement the existing dark wood millwork. Bathrooms are havens of luxury with deep marble soaking tubs, terry robes and thick towels.
Spago is an enticing culinary shrine that starts with craft cocktails, such as the Blackberry Anejo margarita, at the silver bar, surrounded by pony print bar stools. The eclectic dining room, which has floor-to-ceiling shuttered doors, features a seven-course tasting menu with wine pairings. The new Buffalo is a less fussy choice, with Colorado beers and a steakhouse menu. The spa features a coed rock-lined grotto pool and innovative treatments such as a cinnamon-scented hot toddy for the body and excursions that start with hiking or snowshoeing followed by yoga and a massage at a rustic mountain cabin.
In the Area
A short drive (or ski) away is Beaver Creek Village, a vibrant resort community encircling a skating rink. You can splurge on designer ski apparel at Gorsuch, grab an après-ski margarita at the Coyote or take in a show at the Vilar Center. For dinner try the Colorado lamb or roasted elk filet at Mirabelle, a romantic, rustic farmhouse operated by Belgian-born master chef Daniel Joly. If Beaver Creek’s 1,832 acres of terrain are not enough, another 5,289 acres can be found at nearby Vail.
How to Get There
Great staff! Location for skiing was great. Service was 9/10 - was able to accommodate a 1 PM late checkout request; as a plat. would have expected. Otherwise service was impeccable.
Food at restaurants and location for Apres was fantastic. Server Derek at Wyld was a highlight.
We went for a short ski trip, and we couldn't be more pleased with our stay. From the moment we checked in until driving away, we thoroughly enjoyed this property.
Before arriving Rachel with concierge services reached out to us to ensure we had a pleasant trip. Simply incredible and professional assistance. She provided us with wonderful restaurant recommendations (we had great meals at Zach's Cabin and Zino's), ensured our room was perfect and ready upon our arrival, and made sure we felt welcome.
It was our first stay here, and the valet (Kannon) was professional and polite as he escorted us inside, gave us a quick tour, and made sure our belongings were taken care of.
The ski concierge service was outstanding as we never had to worry about our equipment being taken care of each day. It made hitting the slopes and returning each afternoon very convenient.
We had a wonderful room with a balcony overlooking the mountain, where we could enjoy coffee or hot cocoa while watching skiers and freshly falling snow. Robes in the room made going to the pool pleasant.
We also enjoyed the live music each evening near the fireplace. The heated pool, hot tubs, and grotto were also delightful for relaxing after a long day on the slopes.
When trying to leave for dinner on a busy night with lots of other people coming and going at the same time, there was a bit of a backup at the valet stand. But, man those workers showed hustle, literally running from car to car to make sure they were moving each guest as quickly as possible. They were nothing but respectful and courteous, even with the rudest and most impatient of guests.
We ate dinner one evening at Buffalos and were impressed with the meal and service. The one negative of our trip was our breakfast at Wyld, where service was slow and absent with food prepared incorrectly.
Oh, one more complaint, for a hotel this pricey, one would think that they could provide decent toilet paper...this may seem picky, but the rough, low-quality toilet paper commonly found at public restrooms is to be expected at a Super 8, but give us the good stuff at a Ritz!
Let’s start with the what they did really well.
2. Bar, restaurants and ski valet/rental were well run.
3. Atmosphere and public areas were excellent.
4. For the most part staff was very friendly.
Below is how our experience was below our expectations.
1. Valet was poorly run. 20 minutes to get your car and when we left no one was there so we loaded our bags ourselves and we even tipped in advance.
2. On multiple occasions there was a language barrier, even with the hotel operator.
3. On our third day our room was not serviced, so at 2 pm we called and when we returned to our room at 4 it was still not serviced.
4. Room service food was below 5 star standards. Some how they messed up making pancakes and chocolate chip cookies, both with no taste. Bacon was also below what you would expect from the ritz. Kids chicken fingers, I am pretty sure the kind you buy frozen. Also, room service never picked up when you called them.
5. Rooms and technology are outdated and need a complete remodel. The tv interface however was good.
They do some cool stuff like the hotel dog and a treasure chest for the kids, but they are failing in basic blocking and tackling.
Debating a return.
Thankfully, we were only going up for a quick overnight trip. We are a top tier Ritz/Starwood/Marriott Rewards Members and usually stay here 2-3 times a year. This was our first trip in 2019. Last year Feb. 2018 was completely different. I am not sure if there is new management or what but we arrived early and despite asking for early check in we did not get our room until 4pm. In the meantime, we tried to get Lunch at the Buffalo Restaurant. I took 45 minutes to get drinks and 1 hour to get our burger and shrimp Taco's. The waitress advised the bar was backed up and eventually offered to try to make them herself. She was definitely trying but the resources weren't provided to her. We were going into town and passed the front desk with a disgruntled Ritz Patron. The Man at the front desk chastised the woman, saying maybe she should trying being more polite. We were taken aback. After some more skiing we went to dinner at Splendido.. and it was amazing. Upon returning we tried to get a night cap. Standing at the bar with 5 employees on their phones, we waited for their attention. Finally,
we were asked if we had been helped. No. Kind of hard when they are all on their phones. Afterward, we tried to go to bed. The phones and Internet were down at 10:30pm. I had to go down to the lobby, speak to the Front Desk twice and take the loss prevention Manager into my room finally at midnight because of the raging club music permeating our room. Finally, it stopped at 12:30am... and I had a 6am wake up. I would have been better off in my car. Also, as a side note, a weird annoyance is the positioning of the light switches. Placed oddly around with no apparent reason. Lastly, we tried to get breakfast around 7:30am. The waitress didn't speak English. Completely messed up every part of our order. We were given a discount of course because it was horrendous service. I felt bad for the waitress but we repeatedly tried to point to the words on the menu, and she could read either. We were going to stay through lunch but had such a terrible experience and stay we left promptly before lunch and stopped on the way home at Vin48. Which is another must try. Normally, Ritz Carlton Employees carry s card of conduct. I would say this Ritz lost it's core values and us as returning customers.
We came to enjoy three nights and that we did. Never waiting for a drink or getting on the ski lift or casual food or the spa.... on and on.
They know how to make a mountain experience and skiing easy with warm boots, helping with ski equipment in/out to the snow. I didn't carry my skis more that 3 feet the entire trip. The ski concierge was always near by for best ski intel. The free ride over to the main ski area was nice and very easy.
We happened to meet Marla, Director of Sales, during our stay. She's a jewel in the Ritz crown. A genuine smile with a solve anything attitude, a perfect combo for the resort.
We enjoyed the indoor and outdoor hot tube and pool every day/night.
A very pleasant stay indeed.