The Charter at Beaver Creek
What We Love
- Close to the Beaver Creek Golf Course, and hiking and biking trails are nearby; Condos and Lodge Rooms are a few hundred feet from the lift, and ski valets save you from schlepping your gear
- Free underground parking and WiFi
- Wood-burning fireplaces in condos
- The Charter is steps from the village’s lively restaurant, bar and shopping scene
- READ MORE: Where to Ski, Stay and Apres in 2015
What To Know
- There is a 24-hour front desk, bell staff and concierge
- Private ownership means some condos feature more stylish decor than others
- Outdoor pool is seasonal
- The property’s layout is tricky, and getting from your room to the lobby or pool area might have you yearning for a map
- Free WiFi
- Parking On Site
Vail’s little sister resort is all grown up. Located 10 miles west of its sibling, Beaver Creek has blossomed into an elegant, sophisticated and extremely exclusive star, set amid naturally magnificent surroundings. Central to all the action, The Charter at Beaver Creek offers hotel-style lodge rooms and one- and two-bedroom condos at the base of the pedestrian-only Beaver Creek Village. The surrounding mountain views are stunning in any season, but the ski-in, ski-out access makes the sprawling Bavarian-style Charter especially choice when the snow starts to fly.
Bed & Bath
Because the condos are privately owned, decor is up to the owners (though all units are cleaned and managed by the resort). Design can range from a slightly dated Native-American-meets-lodge look to more sleek modernist styles. All is forgiven though once you’re curled up by the in-unit wood-burning fireplaces. Book one of the Lodge Rooms if you want to be sure of uniform design. They’re 370 square feet, so you’ll sacrifice some space compared to the condos, and there are no fireplaces, but these rooms are plenty comfy, with one King or two Queen beds and a spacious if standard bathroom stocked with fluffy robes and Aveda products.
The centerpiece of the Charter is its amazing 18,000-square-foot spa and health club with an indoor lap pool, sauna, steam room and free weights. Outside, a collection of hot tubs offer striking mountain views in daylight and romantic starry ones at night. The hotel’s renovated Black Diamond Bistro serves up steakhouse fare and haute pub bites like fish and chips or braised brisket paninis.
In the Area
Every December the world descends upon Beaver Creek for the Birds of Prey World Cup, featuring one of the fastest downhill courses on the tour. The resort’s Birds of Prey run has signs marking the race course, so strap on your sticks and test your skill on its steeps — no Spandex speed suit required. Stomping through McCoy Park and its network of groomed trails is a wonderful way to explore the Rocky Mountains in the winter. Rent snowshoes at the Beaver Creek Nordic Center and hop on the Strawberry Park Express Lift (Chair 12), which takes you straight to the trails. Zach’s Cabin, near the top of the Bachelor Gulch lift, is open only in winter and is accessible via a “sleigh” pulled up the mountain by snowcat. The open-air ride is worth the chills for Tim McCaw’s culinary creations and the views of the moonlit mountains and starry skies.
How to Get There
This property has updated and is a perfect location to walk Beaver Creek Village or take the shuttle. Staff is outstanding, even in the offseason. Restaurant/bar is perfect if you don't care to step out. Great pool and there's a spa in the lower level that runs weekly specials. There's nothing not to like!
The staff at the Charter are all wonderful. We mostly interacted with the doormen and Jey the shuttle driver, but even those we just passed by were nice. My daughter described Beaver Creek as the Disney of skiing (and she worked at Disneyland). The 2BR unit we enjoyed was very nice, and had all the amenities we needed to pull off Thanksgiving, so if you like to cook, you will be well equipped.
My family stayed at the Charter in Beaver Creek for many summers 3-7 years ago when our daughter was in Suzuki Camp. We had so many fond memories of the wonderful facilities, especially the pools. The condos and staff were always top notch. We returned for a visit last July and were disappointed in the upkeep and guest services. It seems that the new management devotes its resources to marketing, rather than property maintenance and guest services. In fact, since we stayed there five months ago, I have received non stop robo calls from Wyndam Vacation Rentals on my private cell phone, including three times in a single day. I have tried everything to get these calls to stop: pressed 2 to be put on the do not call list numerous times, called the 800 number for Wyndham Vacations Rentals, emailed their privacy address, and written to their legal counsel and management. Nothing works. (I can't even block the calls b/c they use random, rotating numbers.) I am seriously considering changing my cell number and/or pursuing legal action to get these robo calls to stop. I am writing this review to spare any of you the ordeal I have endured. Or, maybe management will finally pay attention since they seem to read surveys. In short: do not book with Wyndam Vacation Rentals or, if you do, DO NOT give them your real phone number. You will be sorry.
The ten minute drive up from the gated entrance is used to hold captive the resort guests to 50%+ premium prices on everything. Nothing is complimentary, unlike you would find at any budget hotel within 20 miles. Expect to pay $15-$20 a piece for BREAKFAST. I could understand, if the resort included five star accommodations, but it is far from even four star. I’ve been in a number of 5 star resorts, and this is not one.
The halls are noisy. Even the floor above the room creaked like an old wooden house. Thin walls make everything audible, and god forbid there is a couple nearby. The beds are creaky. No basic accommodations like microwaves or a couch in the room. Barely a desk. And to cap it all off-
TWO OF THE PILLOWS HAD OLD BLOOD STAINS ON THEM. DISGUSTING. They had obviously been washed, but the large stains were very apparent.
In my opinion, five-star rating means exceptional. No flaws, perfect facilities, perfect service. Sorry but I can’t say that applies to The Charter.
Like most of Beaver Creek, The Charter is a condominium complex - and a big one (7 buildings + lobby/restaurant). Thankfully, corridors are well labeled so you will not get lost. But those ‘high end’ condominiums were built 30+ years ago, and any refurbishing has been limited – from bathrooms to furniture, the ‘stuff’ is aged. Unit quality may apparently vary, depending upon the owner.
There are several ‘pluses’: free self-service parking (you may ask for valet), large pool, on-site restaurant (note you are 5-minute walk from the Plaza with multiple dining options), sufficient storage space in the unit. And of course the beauty of Beaver Creek.
Our biggest disappointment was at the arrival, and it spoiled the entire week. Thru Expedia, we reserved a ‘Lodge Room, 2 Queens, Terrace’ (we want air) – and we added request for a ‘Quiet room, please’. On check-in, they gave us a room with no terrace (balcony), and one small window right above the exhaust from the main A/C for the lobby/restaurant. Room was dark and stale. I asked for a different room, but (after some delay) I was told they have nothing else, because ‘they have weddings’.
Reluctantly, we moved in, but I went back and asked for a manager. After I showed her pictures of what Expedia sold me (I had them printed), she told me that ‘Expedia messed up’. But after another 30+ minutes she came back and offered a room that matched the Expedia pictures. Of course we moved. Well, ‘exactly’ is not exact – one third of the mini-balcony was taken by a room A/C unit making the balcony unusable - this does not show on any pictures (and may be specific to that unit).
Our stay went OK, except for the old mini-fridge which was noisy and had door with tendency to stay open (thus augmenting the problem). When the lightbulb in bathroom died, replacing it took 1hr 50 minutes (bathroom cannot be used without the light, so I had to swap in a bulb from entry). Room was clean and service was OK, though couple times they failed to replenish some items (coffee pods, shampoo). However, at many condo facilities, room service is limited to towel change, while here we received a hotel-style service.
Note that ‘Lodge room’ apparently means a ‘lock-off unit’ – typically the 2nd bedroom separated from a 2 or 3-bedroom condominium. This 2nd bedroom has its own but tight bath, one chair and a mini-table. At slightly over 300 sq ft, after subtracting two queen beds, there is no room to spare. And unit quality may vary.
To sum it up: Nice facility, but definitely NOT ‘exceptional’ or ‘five-stars’.