We had to cancel our reservation four days prior to our stay. There is a 7 day cancellation policy. No luxury hotels that we have previously stayed have this policy. I asked to speak with the manager and he politely told me, sorry. I was surprised to hear there was no flexibility or some kind of partial refund or credit. BE AWARE, no change in plans as the St Regis will politely take all of your money.

This is truly an amazing property. Very high class. I usually go around the holidays here. Everyone is dressed to impress and it’s a very animal friendly hotel as well. During Christmas everyone had thier animals. The staff is very attentive. Regular rooms can be kind of small. First class experience though throughout

Impeccable service overshadowed the dated resort, then again, with all resorts located in ski towns, it difficult to keep everything clean and new. Throughout the entire time, we kept comparing this resort to the St Regis in Deer Valley Utah, and no, The St Regis Aspen was not up to par with that of Deed Valley. Service was friend and with a smile but that was just it, it was just a smile and not a genuine one at that. It felt like all the staff could not wait for the ski season to be over so they can go back to what they were doing the rest of the year. What got us the most was the highly rated "Chef's Kitchen" onsite. We always arrive open minded and eager to sample amazing new cuisine while meeting incredible people. It turned out to be one of the worst meals we had in a long time. The wine was 3X retail regardless of the vineyard or vintage, the fried chicken was far inferior than even Popeyes Chicken, and the filet minon, bland and tasteless. If only Gordon Ramsey was there with us, it would have definitely been a show. The kitchen staff looked bored with a few on their phones texting, the waiter was fairly arrogant, because of what I will never know. We walked away with a $500+ dollar check and would have rather went to Otoro in Irvine, San Shi Go in Balboa Island, or Del Frisco for steak. Overall the town was run down and depressing, not a single restaurant in all of Aspen was worth writing a review about, and worse of all, the spring skiing was cringy unless the entire day was spent up top in the black diamonds. The only salvation and memorable experience was taking the snowcat up to Aspen Highlands for a candle lit dinner, simply amazing and worth every penny. If only there were more.....Oh well, back to Deer Valley for us!

From the moment we pulled in until the moment we left, treatment was exceptional by all team members at this property. We felt more than special. It was a wonderful visit. I think the only issue would be our room was across from the Mountain Chalet Aspen and the young party people with their loud music, drunken hanging from the balconies and running around loudly talking and being obnoxious. St. Regis rooms are pretty sound proof so the only exposure to that would be if you wanted to be outside on your little terrace.

There does not seem to be an option to only review the spa. This is a great spa with a beautiful coed grotto. Very romantic. After our wonderful couples massage we lay on feather beds and were placed on oxygen and given champagne! Heavenly is all I can say!!!