Limelight Hotel Aspen
What We Love
- Central location in the heart of downtown Aspen
- Daily continental breakfast
- Access to lots of year-round activities (skiing, snowshoeing, fly fishing, hiking, rafting)
- In-town transportation
- Stunning views of Aspen Mountain and Shadow Mountain
- A seasonal ski valet
- READ MORE: 72 Hours in Aspen
What To Know
- Fully renovated in 2008
- Family-friendly (and dog-friendly, too, for a $25 per night fee)
- About a 15-minute drive from the nearest airport
- In the winter, book a spot for the Inside Tracks ski program in advance
- Free WiFi
- Please note that the hotel will be hosting Gay Ski Week from January 11 - 18, 2015
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at Limelight Hotel Aspen in Aspen, you’ll be near ski lifts and minutes from Wheeler Opera House and Aspen Mountain. This 4-star hotel is within close proximity of Mill Street Fountain and Wagner Park.
Make yourself at home in one of the 126 air-conditioned rooms featuring flat-screen televisions. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
After a day on the slopes, relax in one of the 2 spa tubs. Additional amenities include complimentary wireless Internet access, babysitting/childcare (surcharge), and ski storage. You’ll be on the slopes in no time with the complimentary ski shuttle.
Grab a bite to eat at the hotel’s restaurant, which features a bar and a garden view. You can also stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. A complimentary breakfast is included.
Featured amenities include a business center, limo/town car service, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available on request).
How to Get There
My name is Victoria L. Oliver, and I recently stayed at The Limelight Aspen. Just for background, every year, around this time, I take a luxury vacation to celebrate my sister’s birthday (she died of breast cancer in 2005), and celebrate the fact that I survived breast cancer (diagnosed in 2017 and presently cancer free). It is a special time for me and I took special care in choosing this hotel.
I’m appreciative that on August 12, 2019, the hotel was able to get me an early check in (230pm) after I mistakenly took Independence Pass. ????
The following day, I left the hotel at 8am, for a full day of site seeing and shopping. At about 245pm, I fell ill and returned to my room to lay down. Imagine my disappointment to find the room had not been cleaned. I immediately called down and was advised someone would be up shortly. At about 320pm, the nausea was too much and I called the front desk to cancel the service so I could climb back into my unmade bed. I expressed my disappointment in paying $500 per night, and the room not being cleaned. I then put the DO NOT DISTURB sign on the door. Approximately 15 minutes later, the female I had spoken to at 245pm called to tell me the cleaning crew had come to my room but saw the sign not to disturb. I, despite being ill, explained the situation a second time and was told, “If you want your room cleaned tomorrow, you may want to let the front desk know ahead of time.”
My illness did not allow me to argue with her at the time, but I got a luxury room for the hefty price of $500 per night and I have to call to get my room cleaned?
The following morning I set out for site seeing again and prior to leaving, stopped at the front desk, per direction from the other receptionist, to request my room be cleaned. The male at the front desk told me that the cleaning crew usually finishes by 4pm and that my room wasn’t cleaned because I had a DO NOT DISTURB sign on the door. I explained the sign was not placed on the door until 320pm. He told me I probably didn’t realize I put it up earlier. Excuse me? If I was gone from 8am -245pm, why would a sign not to disturb, be placed? This is customer service for $500 per night?
On my return at approximately 1130am, I went to my room, and my cards were not working. I came down and had to be issued new cards. Thank God the room was cleaned.
The following day, I checked out and was told that I was being charged for my dog. I advised I didn’t have a dog (he was boarded at my father’s in Denver for the trip). I was advised the charge would be removed.
This morning, I received notification that my AMEX was charged $54.98 for hotel parking, and there was an unknown charge from Limelight for $90. When I called the front desk, the receptionist told me the $90 was for the deposit and would be reversed. Further review of my AMEX found Limelight had also charged $100. I called again. I was told the $90 was for my dog. I explained I didn’t have a dog. They advised it would be removed but it might take a few days. No problem there, but I asked why would it be assumed I had a dog. I was told the cleaning crew said it looked like a dog was staying in my room. I find this EXTREMELY OFFENSIVE. I’m a very clean person. There was nothing that would’ve suggested I had a dog. After I expressed this, I was told the cleaning crew may have had the wrong room number.
Bottom line, my bill with Limelight was $1800 plus, for three nights. I purposely chose a luxury room, expecting luxury service. Instead, I got lack of communication; failure to service a luxury room (cost alone should’ve made it a priority); insults (cleaning crew assumed dog when it was just me); and finger pointing (I’m responsible for making sure the room is clean; I had the dog; blah blah); and lack of empathy and sympathy, and/or apologies, for the inconveniences.
The trip has been paid for. But I will think twice about staying at any Limelight again, and I will not recommend it to friends. It is absolutely a beautiful hotel and prime location...but the customer service truly needs some work.
I coordinated a stay for a family and wanted to comment on how incredibly wonderful the staff is at this property. The entire front desk staff bent over backwards to help me prepare this trip and I truly couldn't have done it without them. In particular, Emily, Pat and Marty were outstanding. They never hesitated when I needed help coordinating transportation, meals, activities, etc. They were on the ball, always. I have never experienced anything like this and after working in hotels myself, I am truly blown away. Quick to answer the phones and quick to serve. They understand hospitality and such assets to this property.
I would recommend this hotel to the grandest of my friends, just for its service alone. I look forward to visiting Aspen myself because I will definitely be staying here! Thank you all so much for taking such great care of these guests, you were all instrumental in planning their lovely family vacation.
The upstairs room had a beautiful view of the park nearby, very spacious, with a fireplace and outdoor balcony. Gardens outside are beautiful too. They have delicious hand made pizzas, discounted during happy hour. Also, a very family friendly environment, there were lots of kids in the pools. The Shuttle Driver to airport was very friendly and fun to talk to, and got us to the airport very quickly. Overall an enjoyable experience, would stay again. Very close to the lifts for winter, would probably also be a lovely stay for skiing.