The Mills House Wyndham Grand Hotel
What We Love
- A charming stay at an elegant 19th-century estate in Charleston's Historic DistrictThe old-world charm and elegance of the hotel, located on a historic estate
- The proximity to beloved fine-dining establishments and clam shacks
- Sipping a glass of wine or cocktail in the courtyard
What To Know
- It's a quick stroll to Charleston's museums, restaurants and shops
- The staff exudes Southern hospitality
- Free WiFi can be spotty
- Free WiFi
- Handicap Accessible
- Parking On Site
A gracious estate built in 1853 is the present-day site of The Mills House Wyndham Grand Hotel, a property rich in the Southern charm of its storied Charleston surroundings. You’ll receive a warm welcome in this bright-pink building in the Holy City’s Historic District, which has a stunning façade, lush courtyard and outdoor pool – the hotel’s 214 rooms, as well as drinking and dining areas, couple the elegance of a 19th-century luxury hotel with the style of old-school hospitality unique to the American South.
With its proximity to Museum Mile and downtown restaurants and shops, The Mills House fits in perfectly with the city’s antebellum architecture that feels almost suspended in time. And as a guest here, you’ll also feel right at home among these old-fashioned establishments; Charleston was hailed by Condé Nast Traveler as the friendliest city in America for two years in a row and has been Travel + Leisure’s number-one city in the United States and Canada for three years running.
The 214 rooms at The Mills House are individually decorated in a modern, coastal style. Each offers a 36-in. LCD TV, a work space, complimentary Wi-Fi and coffee-making facilities. Have your pick of one kind or two double beds – either room you choose will come with a pretty city view.
Enjoy Southern cuisine, prepared by esteemed Chef Jonathan Hawks, at the hotel’s own restaurant, Barbadoes Room. Sip a cocktail in the legendary Fountain Courtyard or the First Shot Lounge, both right on the hotel property. If you choose to stray off into the city, you’ll also find that Charleston is home to many restaurants, from fine-dining establishments to classic clam shacks, and that you’re in a prime spot to reach these restaurants easily.
Charleston is truly a gem of the American South, and Mills House’s central location places you in an ideal spot to admire the city’s idiosyncratic beauty. From the hotel, you can get to the shops and restaurants at City Market, the South Carolina Aquarium, and Patriots Park, all on foot. If you’d rather take to the waters, you can simply hop on a harbor cruise to historic Fort Sumter.
How to Get There
We came to Charleston, a dream destination, for our 30th Anniversary. Wanting it to be extra special, we booked our lodging at the Mills House based on their inviting descriptions of hospitality, specialness, and service. We paid nearly $2,000 for four nights in a noisy room overlooking a parking lot, no acknowledgement or perks for our 30th Anniversary (even though staff knew about this before and during check-in) - or for the length of our stay. Front desk staff were not friendly and acted as if we were bothering them.
To cap matters off, our meal last night was burnt. We wrote to Michael Linder, the General Manager, about our dissatisfaction with our stay and he did not even have the courtesy to respond.
We arrived at the hotel after 4pm, the lobby is huge and looks grand. I went to look for the registration, there was one man waiting and by the look of it, he's been then for a few minutes. I stand behind him, I thought I was in the wrong area because the office looks deserted, but I look and it was labeled as registration. I waited behind him for 15 minutes and finally someone showed up. The location was within walking distance to everything in downtown Charleston, room was clean and comfortable bed and bathroom very small. Aside from the wait, it's a beautiful hotel.
We stayed at the Mills House for 2 nights last week and completely enjoyed our stay in EVERY way.
All parking in downtown Charleston is expensive, so spend a few dollars more for their secure Valet Parking. Don't be fooled into saving by parking at the unsecure public garage next door, if you know what I mean.
We were met at the curb by the Valet and Clarence the Bellman. Both were extremely polite and professional.
At the front desk, we were met by more polite staff who helped us with an uneventful early check-in and then taken directly to our room. The King-Room was small but very quiet and clean, perfect for us. The view overlooked a side street with 2 quaint restaurants.
There is free champagne served in the lobby and courtyard at 3pm. A Happy Hour starts at 4pm. There is a restaurant on premises, but we opted to walk the area and take advantage of the many Happy Hours close by.
This upscale place is easy walking distance to the waterfront and pier, restaurants, the blocks-long city market, carriage rides and shopping.
Overall, our stay here was superb and if you are going to Charleston, this place should be a strong consideration.for you.
Was a great stay. From the minute we stepped out of the taxi someone was there to greet us and help us with our luggage. They also provided us both with a cold complimentary bottle of water!! It was a quality restored historic hotel with great staff. The location was excellent and within walking distance of everything in downtown Charleston. Would absolutely stay here again. Many great restaurants around including Poogan's Porch across the street.
The check-in was horrible, TWO MINUTES after we payed for the room at the front desk (at 12am) we decided to just go ahead and drive home instead of spending the night... well they couldn’t refund/cancel the transaction BECAUSE IT WAS LESS THAN 72 hours prior to check-in !!!! We were walk-ins !!! Seriously, we are in a hotel business ourselves and it’s just absolutely absurd. But like I said it was 12 am and we just left the hospital so I didn’t feel like arguing about any of that, $400 later we checked in.
Well we had a room by the pool with a terrace, the room was beautiful with 4/5 steps going from the room itself to the bathroom and the “front door”. At 5am my husband got up to go to the bathroom and miscounted those steps I just mentioned- he fell down scraping his knees, elbow and landed on his shoulder! He didn’t think it was a big deal so he went back to bed at 8am when we woke up and saw blood all over the bed- it looked horrible!
Well after our check out I mentioned to the front desk clerk about our check-in experience, wondering if there’s a manager I can talk to and see if we can at least get some kind of a discount on the room we didn’t even want, mentioning by the way there’s blood in the bed because my husband fell ..
Guess what? The manager came out, listen to me about our check in and said: “I’m going to decline your request for a discount, we do not give discounts for injuries! “
- WHAT ??? Are you kidding me ? That is not what I was asking for!
I wanted to get details on what kind of policy prevents a cancelation within 2 minutes of booking for a walk-in guest. I didn’t ask for a discount because the steps in the room have absolutely NO light, NO railings, Nothing to prevent the fall !
Her response was: “well good, because I was going to make you fill out an incident report”
I honestly was never disrespected like this in my entire life, I understand that they meet all kinds of people, again our family owns 2 resorts we have seen it all.. but this was just absolutely uncalled for.
We go to Charleston couple of times a year, my husband went to college of Charleston it’s like a second home to us, really sad to see that kid of treatment