Market Pavilion Hotel
What We Love
- Prime cuts at Grill 225 steakhouse
- A rooftop, waterfall pool and bar serving up mango mojitos
- Italian-marble bathrooms and Hermes toiletries
What To Know
- Valet parking is available
- The rooftop is open daily from 11:30 am until midnight
- Reservations are encouraged for Grill 225
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Marble floors, ornate wainscoting and gilt-framed antique paintings offer an Old South welcome at this gentile abode in Charleston’s historic district. There’s an old-boys club vibe to the Grill 225 steakhouse, where USDA-certified cuts are wet-aged for 42-50 days. Also on the menu? Straight-up martinis and a menu of sustainable seafood. Ascend to the roof for panoramic views, a waterfall pool and small-bite-paired cocktails that range from tropical signatures to speakeasy staples. Pillowy mahogany beds and Italian marble bathrooms with Hermes products feel refined yet inviting.
In the Area
Surrounded by time-tested tributes to the Old South, Charleston’s historic district colors the present with shades of the past. Take in 1,000 feet of Charleston harbor views along paved strolling paths at the Waterfront Park, or trot through 2 ½ miles, 30 blocks and 300 years of Antebellum charm with the Old South Carriage Company. Sift through more than 150 American artisans’ work (think: blown glass and handmade jewelry) at the One of a Kind Gallery. When you’re ready to refuel, take a day trip and head to Cucina 24 in Asheville for Southern Italy meets the Deep South cuisine. Then take a brewery tour to drink in Asheville’s microbrew scene.
How to Get There
Writing this review in hopes that others take the time to do research before staying at this hotel. I neglected to and highly regret. Additionally, I always read negative reviews with some skepticism, sometimes it is just a disgruntled and generally unhappy individual. This will be my first ever negative review as I usually always find some kind of value. We had 6 women spending a long weekend in Charleston. This is an annual trip for us and we have been fortunate to stay at many 5 star resorts. We chose the presidential suite due to descriptions and the common area for us all to relax and enjoy each other’s company.
I will begin by saying, this is NOT a 5 star hotel or even close. And the following will explain reasons why:
1. While the bathrooms and beds seemed to be very clean; the furniture, carpet, drapery and walls held an overwhelming stench of mold and mildew. See photo below.
2. The first night we approached the front desk commenting on how bad and strong the stench was. They said this is “normal” for those of us who live in Charleston and handed us a can of febreeze.
3. Our first mistake was to say that we would try this along with placing bounce dryer sheets that we had purchased all over the rooms. Then escaped the rooms to find other places to relax and enjoy each other’s company. Roof top bar was nice.
4. Next morning, one friend who has asthma and hasn’t needed her inhaler in months found herself wheezing and using the inhaler frequently. We approached desk and said that these accommodations would not do. We either needed to leave or be given other rooms that didn’t smell. We thought perhaps the presidential suite was not used as often and maybe smelled worse due to being closed up. We were told this was not possible. Upon further complaining we spoke to the only person in charge, which was the food and beverage manager. He got us one new room for our asthmatic but rest of hotel booked. We abruptly (due to the front desk insistence) moved her to new room.
5. We were concerned about the cost as our original planned experience was no longer happening. Mind you, we were paying an exorbitant amount for which we received NOTHING. No extra level of service, no welcome bottle of champagne and fruit, no common area to congregate, etc. We were told by food and bev manager that he had no control of costs and we would have to wait for hotel manager to contact us. When 3p came the second day and countless times of us going to discuss fees with front desk, they explained their hands were tied and they left messages with manager but she had yet to reply. They told us not to worry about it and told us we should have some understanding from manager. However, they were not sure when as this was her weekend off.
6. The concierge level is meant for 4th floor guest but a key to this floor is not needed so guests from entire hotel were coming off elevators to sit in this area and enjoy the service that those of us on 4th floor had to pay extra for. Again, where is the value?
7. Night before we were to leave, still no answers but were assured we would have rates explained to us in morning.
8. Upon check out, again front desk staff was clueless and had been passed along hand written rates to show us and none of it made any sense. We paid in full what we believed to be fair and just due to the circumstances. We were told this payment was final and paid in full. See pholio below.
9. On Monday, once we were all back home, one of us had an additional charge on cc of $3000 for first night in the disgusting suite. When Holly, the so called only decision maker for entire hotel, was finally reached, she said we had interrupted her daughters bday celebrations all weekend and this was the best she would do.
HORRIBLE CUSTOMER SERVICE
HORRIBLE ACCOMMODATIONS WITH MOLD
NOT ONE DECISION MAKER ON PROPERTY DURING ENTIRE WEEKEND
SERVICE COMPARABLE TO A MOTOR INN
A fantastically stocked shop concentrating mostly on kitchen wear. For those of us who lament the passing of Roches Stores homewares department Market 57 in High Street will not disappoint - they are also, I understand, in Westport and Clifden. An amazing array of items too numerous to mention and all well priced - some great quirky gift ideas too!
The hotel is perfectly situated: across from the market, within steps of several great restaurants. Our king room was spacious and clean with 2 Juliet balconies and a view of the market. Our king bed was comfortable but showing it’s age as it sloped a bit on one side. We appreciated the spacious, marble bathroom with separate tub and shower, great lighting, good quality makeup mirror, Hermès bath products and extra sets of towels. The hotel was quiet at night and we were able to sleep soundly. Continental breakfast left on our floor each morning was convenient. We enjoyed the coffee, orange juice and excellent, authentic croissants and pain au chocolat. There were muffins and other pastries as well. Tea, coffee, apples and oranges were available all day right by the elevator. The rooftop bar area is beautiful. Front desk and concierge staff were cordial. Unfortunately we did not quite receive the southern hospitality that we were expecting: There was no one to open the hotel doors when we arrived in the afternoon with our luggage. No offer of bringing our luggage/showing us to our room. No offer of a map of the city or other visitor information upon arrival. No acknowledgement of our anniversary even though it was mentioned when booking with the hotel directly. Despite these things we would still recommend the Market Pavilion and stay again, particularly for location.