BW Premier Collection Resort at the Mountain
What We Love
- The campus is as pretty as a national forest
- Private patio or deck for every room
- Enclosed, heated pool and large outdoor hot tub
- Altitude is the best restaurant within 50 miles of Mount Hood
What To Know
- A $12 resort fee per night will be collected at the Jetsetter checkout
- The Resort at the Mountain is not slopeside
- Town of Welches offers few amenities
- Free shuttle to Ski Bowl/Government Camp is Friday to Sunday only
- Best to make spa reservations ahead of your visit
- Free WiFi
- Golf Course
- Parking On Site
Located in Welches, BW Premier Collection Resort at the Mountain is in the mountains and within the region of Mirror Lake Trail and Mount Hood Skibowl. This 4-star hotel is within the region of Mt Hood Cultural Center and Museum and Summit Ski Area.
Make yourself at home in one of the 157 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a memory foam bed. Rooms have private balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a health club and a spa tub. This hotel also features complimentary wireless Internet access, babysitting/childcare, and an arcade/game room.
Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. A complimentary breakfast is included.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Welches? This hotel has 15000 square feet (1394 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
How to Get There
Rooms were great and super spacious, super clean and with a nice view. Staff is super friendly and helpful, pool area and spa are amazing too. Everything was really smooth and easy.
The bar is great and has a really nice vibe,
We were a little worried after booking a non refundable room via Groupon, and then seeing a whole string of bad reviews, all from exactly 3 weeks before our stay.. so pretty recent. Because of this I gave everything a little closer examination on checking in but to our relief everything was all good. Noted that several reviews had reported finding bath towels stuffed in the couch cushions. So I lifted up the couch cushions and saw.. towels! But I had a chuckle upon closer examination, when I realized these were actually loose ends of the white cotton blankets on the pull-out bed. It really did look like towels at first, I'm sure this must have been what the other complaints were referring to and I can see how thinking there are bath towels stuffed in the couch cushions would make it feel like the room hadn't been cleaned.
The food in the restaurant was good, and despite the staffing being obviously thin for a restaurant of that size, we received "good service, considering."
We were also skeptical that the pool would be "heated to perfection year round" as claimed by the website, considering it was 35 degrees out.. But it was true! We had a great time swimming in the warm water even when it started raining. The pool water was considerably warmer than the average hotel pool, even indoor ones so didn't even have that moment of shock when jumping in. I only wished I had brought some sandals because our feet got VERY cold walking back to the room barefoot.
With the Groupon price that included a dining credit, which went toward some actually good food, I felt like we got an exceptionally good value for a nice room with fireplace, well heated outdoor pool, and everyone was nice.
Checked in at 630pm 2.5 HRs later than 4pm check in time.
Room wasn’t ready the lady told my husband “oh we better get it ready, give us a couple minutes to process it......”
Room was really nice...
lots of space, seemed clean...gorgeous shower and huge tv...
we had booked a king suite with fireplace that sleeps 5.....
Unfortunately it wasn’t so great AT ALL!!!!
We made it clear when booking the room and upon check in we had 2 adults and 2 kids......
As we are trying to settle/get unpacked first thing we need is ICE...
I go outside (you can only enter from the parking lot, as there was no hallways) searching for an ice machine and a housekeeper is cleaning another room (again, it’s almost 7 now!) so I ask her where an ice machine is... she tells me it’s “up above on the top floor”....
So I go up above and there’s a sign on the ice machine that says “for ice please contact the front desk at extension 0”....
I go back to my room and I call extension 0. The gentleman at the front desk answers and I tell him exactly what had just happened.........
He says he’ll send someone up with ice......
In the meantime my husband had made reservations at “Altitude” for 8:30.... the hot tub and pool close at 10:00pm so we want to enjoy it for as long as we can before we have dinner...
Ice still isn’t here and it’s been almost 30 minutes so we leave to enjoy a quick swim/hot tub soak......
ohhhh but we only have 2 towels!!!
Maybe there’s some down at the pool?
Maybe the ice will be here when we get back...? :) :) :) trying to stay positive here...
No luck on EITHER of those.
Sooooooo when we get back from the pool we all need to shower to rinse off the chlorine and quickly get ready for dinner....
I call the front desk again and explain that we never received our ice and the same person that I spoke to the first time tells me “i put in the request I’m sorry about that... if you really want ice you can go to building 8 next to you, the top floor has it”...
at this point I also mention to him that we only have 2 towels as well so if they ever do get a chance to bring ice we need towels also....since my husband and our two kids have already used them for swimming and showers now :)
By the way: first of all why did the house keeper tell me to go to the top floor of building 7 if the ice machine was broken??
Second of all why didn’t the gentlemen at the front desk tell me this the first time instead of making me wait for something I wasn’t going to get???
Sooooooo I go outside in the freezing cold and the snow :) searching for building 8 for ice. I find it.
I come back and guess what?
We have a coffee maker with coffee and sugar however only 2 tiny little paper cups.......
Which start to leak once we make a drink in them :)
We booked a SUITE....I didn’t know we needed to bring our own ice, towels and cups. why is there anyone even working at the front desk or cleaning rooms? Heck I’m sure our room wasn’t even cleaned it was probably a quick job - made the bed with the sheets that were already on it.
Anyway now I have the ice and I have about 20 minutes before our dinner reservation
and stil no extra towels..
I made do with what we had already used.....(also made do when we went swimming!) my family left and went to dinner while I finished getting ready. I walked outside and shut the door and could see someone walking towards me but didn’t think anything of it.. after I walked away a house keeper knocked on our door to deliver 2 towels..............
I asked her to put them in our room since we only got 1 key at check in and I mentioned how we only had 2 towels for 4 of us/5 person room...
She said 2 towels was the norm for a 5 person room........
Dinner was good thank goodness and our waitress was very nice and patient and she did a great job....she is the only person at this resort that seemed to care about anything and she was also the only waitress working and her section was full...
On my way back from dinner I stopped at the front desk to ask for another key and paper cups and to tell them that we hadn’t had the greatest experience so far but I could tell the lady working was overwhelmed, over worked and probably underpaid! She seemed like she wanted to cry any second so I didn’t say anything besides that I needed more paper cups and another room key. She was happy to help and I went on my way.
We were all excited to use the fireplace..... it had been a very long day!!!!
Fireplace was a huge factor in choosing our room.....
but sadly there was only 1 log.
I wasn’t about to call the front desk for anything else so we lit the log and turned out the lights to call it a night. About an hour later our heater came on and for whatever reason the smoke from the fire started pouring in our room.............
There was a smoke alarm but it never went off....
I opened the back sliding glass door so the smoke had somewhere else to go and I noticed 2 glass beer bottles some other garbage and an ash tray with cigarette butts from the previous guests. At this point it was to be expected I guess right??
I stayed awake until the fire went out so I could keep the back door cracked open because of the smoke coming into our room. I did turn the heat off since the smoke was worse when the beater was on but then as it burned more it was just blowing most of the smoke into our room :(
Thankfully the back door was right there but it was not a relaxing feeling since it had to be open!
It was so disappointing to have received that kind of service at a “RESORT” with such high expectations..... i feel bad for leaving such an awful review but this is unacceptable. I get it if you are short on staff or just super busy but seriously.....???? This all seems to be a pattern at this resort lately.... seems like there’s lots of issues.....
and yes the manager reads these reviews and she will respond basically with the same thing to each and every bad review....”we are sorry and we’ll use this information for training purposes, improvements, and feedback”
We could have stayed anywhere else up the highway.. closer to the mountain or even in an airbnb, however we chose the resort because it looked really nice and we were excited to stay somewhere new that we’d never stayed at before....needless to say we will not ever be back. And I hope that not only do you read this, but someone above you reads it and actually does something about it :) for the sake of any future guests/families.....
I have never stayed at a worse hotel. When we arrived to our room, the fire alarm was chirping, as if the battery needed to be changed. It took 4 phone calls over the course of 2 hours to finally get someone to come look at it. Once they did, it never got fixed. They didn't know how to fix it. Their remedy was to unhook it from the ceiling, leaving my daughter's room without a fire alarm! NOT SAFE!. Then, we discovered we had no hot water. It took us running it for 30 minutes straight before it finally got warm. The staff were not very apologetic, nor did they offer to have us switch rooms. One of the bedspreads was dirty, which grossed us out. It's as if teenagers were running the hotel. To top it all off, they charged us more for the room than they quoted us! DO NOT STAY HERE!
This ranks as one of our worst hotel stays and we travel a lot! I should have paid attention to the previous reviews as we had many of the same issues.
1. Pull out bed had dirt and hair in the sheets, only 1 pillow without a pillow case. Requested new sheets, one more pillow and another pillow case. They came to change the sheets but forgot to bring another pillow case.
2. We upgraded to a fireplace suite so we could have a fire after skiing all day. Not fire log was in the room when we arrived. I called to request one but it was never delivered. Why would we pay more for a fireplace suite when we can’t use the fireplace?
3. Went to the pool with the kids and their were no pool towels. I went to the front desk to get some and they said they would send someone out. I asked when and he said he was not sure so we would just have to sit out there and wait. We waited and waited and no one showed up with towels. The kids wanted to swim so bad so we had to walk back to the room with wet swimming suits.
4. We only had 2 towels in the room but 4 guests. I also mentioned this to the front desk and they said they would send more. No towels were delivered as of yet.
We will not be coming back. It use to be such a great resort.