4.0
Very Good 806 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The campus is as pretty as a national forest
  • Private patio or deck for every room
  • Enclosed, heated pool and large outdoor hot tub
  • Altitude is the best restaurant within 50 miles of Mount Hood

What To Know

  • A $12 resort fee per night will be collected at the Jetsetter checkout
  • The Resort at the Mountain is not slopeside
  • Town of Welches offers few amenities
  • Free shuttle to Ski Bowl/Government Camp is Friday to Sunday only
  • Best to make spa reservations ahead of your visit

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

Located in Welches, BW Premier Collection Resort at the Mountain is in the mountains and within the region of Mirror Lake Trail and Mount Hood Skibowl. This 4-star hotel is within the region of Mt Hood Cultural Center and Museum and Summit Ski Area.

Make yourself at home in one of the 157 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your room comes with a memory foam bed. Rooms have private balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have rainfall showerheads and designer toiletries.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a health club and a spa tub. This hotel also features complimentary wireless Internet access, babysitting/childcare, and an arcade/game room.

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. A complimentary breakfast is included.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Welches? This hotel has 15000 square feet (1394 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

BW Premier Collection Resort at the Mountain
68010 E Fairway Ave
Welches, OR 97067 United States

Reviews

4.0 Very Good 806 Reviews
Unclean, unkept.
Reviewed 18 hours ago

The first room smelled badly like mildew, the frame of the bed was dusty with hair balls on it. When I pulled down the bed sheets you could see through to the mattress underneath- so no mattress pad and mattress had stains.
The quilt was dirty with obvious smudges and dirt- it hadn't been changed. The bathroom tub had blue goop in it with hairs stuck in it- I couldn't believe this received 4 stars by other reviewers- or that they were charging almost $200 a night!
I even request a different room and gave them the benefit of the doubt- but it was no better. Better off staying at a motel 6. I left and went to another cleaner cheaper hotel.

Hotel quality has declined
Reviewed 4 weeks ago

I used to love this hotel but since it changed owners it has declined from its prior status. It's still very relaxing and quiet and the beds are comfortable, but there were many negatives to my stay. My bedspread had food stuck on it from a previous guest, my bathtub wouldn't drain properly so I had to stand in a lot of dirty water while showering. There were 2 hairs in my bathtub so the upkeep and housekeeping leaves much to be desired. They used to have room service but no longer do and they won't let you call in a food order, you have to walk to the restaurant and wait 20+ minutes for a to go order. I'm very disappointed in the decline of this hotel, it was always one of my go to getaways!

A great get away
Reviewed 4 weeks ago

My sister and I left the city and headed for the mountains to one of the best get away places. We read by the pool, had massages at the spa, ate delicious food, hiked, watched movies, and soaked in the hot tub. It was wonderful weather too.

Great resort but can improve dinner service
Reviewed 1 month ago

Excellent resort, very nice staff and great spa experience. Their dinner service can improve, I ordered a medium rare steak and received a well done tough as nails brick instead. Rooms were very clean and spacious. We were next to the jacuzzi and unfortunately there were some very drunk guests who were starting fights.

Great value and lovely setting with large, updated rooms
Reviewed 1 month ago

Visited for a conference hosted at the property in April 2018 and stayed two nights. The room rate was so reasonable that I wasn't sure what to expect (April is definitely the off season here). But my room was really a suite, quite large, comfortable and thoughtfully appointed, with a fireplace, bathrobes and higher-quality linens and towels. The bed was comfortable with a good quality mattress.

I've been to a lot of conferences and I have to say the catering for this one was a LOT better than many - food was fresh, flavorful, hot and good quality. No rubber chicken!

The year-round heated pool and jacuzzi looked inviting, but I did not have a chance to enjoy either of them.

There are just a few things lacking that you'd expect for a resort and spa. #1 - no room service. I asked when I checked in and the manager (who was working the desk) informed me that the restaurant could do takeaway and was open till 10 pm. Great! I went to my room, unpacked and then scoured the room looking for a restaurant menu - nada. I called down to restaurant to inquire about the menu and was told that yes, they don't put menus in the rooms, and I'd have to walk over to the restaurant, look at the menu, then order. Ugh, by that time it was 930 pm and I was too tired to bother. I later discovered the menu is posted on the hotel's website, so I'm not sure why the restaurant hostess didn't offer that option when I called.

#2 - housekeeping not up to snuff. When I first entered my room, I noticed a bunch of pine needles and debris on the floor inside the door. My first thought was, "Uh oh, did they give me an occupied room by mistake?" I nervously looked around, hoping I wouldn't find someone sleeping in the bed, but phew, it was indeed unoccupied. The rest of the room looked quite clean.

#3 - spa scheduling. I wanted to schedule a facial for the day of checkout. A flyer in my room warned to call in advance to schedule. Okay, that's standard. What wasn't standard is that the flyer gave the spa number for reservations and noted that it did not open until 11 a.m. Unfortunately, I was in meetings when the spa opened and didn't get out until mid-afternoon, and by that time, I figured it was too late to try and book anything. At other resorts, I've been able to call the front desk and schedule spa services that way. If that option is in fact available at this property, it would be advisable to note it on the flyer given to guests at checkout. (Unlike other resorts, there is no guidebook or other resource in the room to advise what is available - the flyer is it).

#4 - Attention to detail in some aspects of the room. My room had a large open closet-type area for skis, jackets, etc. and next to it was a smaller closet area with sliding doors and a hanging rod. The closet doors must have been designed for a larger space, because even with both doors slid to the side, there was a very small opening - too small to be practical to access a suitcase on the luggage rack provided. I ended up using the ski jacket area instead - good thing I didn't have a bunch of wet ski gear. The surface of the ottoman (leather or faux leather) was cracked, and the hard plastic tissue holder in the bathroom had a noticeable chunk missing from a top corner. Also, when I walked into the room, it was freezing - and that is because the heat was turned off. It took a while for the room to warm up, not very inviting on a day when it was in the 40s and heaving down rain. And when I went to check that the sliding glass door that led outside was locked, I found it completely unlatched and ajar - glad I checked! I noticed the complicated-looking clock radio was set to the wrong time, and unplugged it so that I wasn't awakened by an unexpected alarm. These last three items could easily be fixed by adding them to the housekeepers' checklist.