JW Marriott Hotel Macau
What We Love
- An ultra-luxe five-star hotel in Macau, right across the water from Hong Kong, with breakfastThe award-winning design at the hotel’s ESPA, a truly sublime retreat
- Splashing around in the oasis-like pool and enjoying a fresh juice (or cocktail) at the swim-up bar
- The amazing views of the Galaxy resort complex from your room
What To Know
- The hotel is part of the Galaxy complex – with multiple hotels, a mall, and casino
- There's free shuttle service in and out of town, but old Taipa is within walking distance if you prefer to go in on foot
- Guestrooms have Nespresso machines, black out curtains, and large flatscreen TVs (in the living room and bathroom)
- Free WiFi
Just across the water from Hong Kong, the aptly named resort of Galaxy Macau™ offers out-of-this-world entertainment and leisure facilities on a truly grand scale, including a watery wonderland of pools, a huge casino, superb shopping and Michelin-starred restaurants. One of three hotels in the complex, JW Marriott Hotel Macau makes quite a statement of its own. Boasting grandstand views of the resort, stunning interiors and a TripAdvisor Certificate of Excellence, this property is a real cut above the rest.
The hotel’s facilities are so high-end that you may find yourself not wanting to leave. The majestic lobby, opulent common areas and sleek guest rooms provide comfort and a sense of grandeur. The oasis-like pool boasts a swim-up bar, and there’s plenty of room to sun yourself on the plethora of loungers. Meanwhile, the award-winning ESPA is on hand for luxurious treatments and pampering, and a state-of-the-art gym makes it easy to keep up with your workout routine.
The huge Premier King rooms boast impressive resort views from their floor-to-ceiling windows and are sleekly finished in muted shades of metallic grey. Each room features an en-suite bathroom, complete with a separate bathtub and shower.
There are four dining options at the hotel, ranging from all-day international buffet fare at Urban Kitchen to exquisitely presented, authentic Cantonese cuisine at Man Ho. The Pool Bar has tempting seafood snacks, and the sociable Coffee House is good for your daily java fix.
ESPA was recently awarded Best Spa Design of the Year at the SpaChina Awards, and it’s easy to see why. The spa is a serene retreat, with 10 treatment rooms, three couples suites and a host of therapeutic massages and body treatments. Other amenities include a lap pool, a steam room and therapy baths.
A short trip across a bridge from the neighboring island of Macau, JW Marriott Hotel Macau sits on the small island of Taipa and is one of three large hotels in the Galaxy complex. A few steps away, you’ll find the Grand Resort Deck, with a lazy river, an amazing wave pool and a man-made beach. There’s also plenty of upscale shopping, a range of restaurants and a large casino at the resort.
How to Get There
As a frequent business traveler to Vegas in the past with countless experience of average service in their top luxury brand hotels, it is only natural that I had zero expectation at first for my stay at JW Marriott Macau, thinking that it is just another casino city hotel. However, it turned out that one pleasant surprise followed the other throughout my stay and I was quite blown away in the end.
Superb hardware: The overall décor is contemporary but sophisticated with a very generous use of space in the public area. You can tell they did put a hefty investment into the overall facilities to make a great first impression.
Marriott Rewards status recognition: This is the first time that I was able to indeed receive a suite upgrade as a Platinum member. Thumbs up.
Beautiful accommodation: The suite was tastefully decorated with ergonomic touches throughout, view was breathtaking and housekeeping service was above average.
Outstanding team: I have an unusually long list of staff that I would like to highlight as they had all taken the extra mile and made this hotel stand out above the rest - Simon/Chief Concierge, Kumar/Concierge Supervisor, Alex/Reception Supervisor, Hanneh/Front Desk, Ana/Guest Relations Manager and Brayan Pabellan/Urban Kitchen.
There was a hiccup at one point and after I shared with their Reception Supervisor, the entire hotel showed sincere concern and a few departments jumped in together to turn around the problem. The entire process reflected that they handled the issue with ultimate professionalism and hence, have now gained a supporter who will not be hesitant to recommend this hotel to anyone that has a high standard for quality and service.
Me and my gf spent a night at the JW Marriot in the Galaxy complex. We were upgraded to the top floor and it was amazing. Service is always polite and friendly. The breakfast was good with a wide range of food, but the best thing there was the seafood congee. Lots of Western choices, too. Overall, it is a great hotel. It was a too cold to swim in the waterpark, though. That was a disappointment! Otherwise, I believe the Galaxy hotel complex is the best in Macau, whichever hotel you choose in that complex.
I stayed again five nights December 2018, I was upgraded to a very nice room with nice view. The hotel has a very nice facilities. The best in J W is the service, the Executive Lounge is really luxery, comfortable and huge. Executive Lounge is plenty of delicious food and drink. I would like to say all staffs are excellent, mention Amy, Joan, Inga , Victory, Bella, Silvia and the others I can't remember names. Also mention Edel guest relations, He helped me a lot with certain situations. The lobby is very nice and service was excellent as well. Concierge teams were great , thanks for getting the courier parcel, mention Simon, Kumar, Roselle, karrie, David and other teamates.
Okay, for Platinum Premier Elite members, don't you just hate it when you of all people, feel that you are the most loyal customers of Marriott, should deserve suites from time to time, but got a response of "sorry, we are fully booked"? Well, the good news is, this will most likely NOT happen at this hotel! I have finally found a hotel (after reaching Platinum Premier Elite for 2 months and over 13 different hotels between Taiwan, Hong Kong, China, Japan, and Seoul) that actually TREAT PP members accordingly!
My first suite had a heavy smoke smell to it, and to my surprise, after a call to the front desk, Edel from guest relations personally called me to apologize and offer my friend's room also be upgraded to a suite! As a Starwood member (yeah, now Marriott) with over 2,500 nights, I have to say this is like one of the hotels that I would ALWAYS come and stay.
Thank you Edel for the comp, even I didn't spend anything on the casino side~
Stayed in the JW Marriott hotel, Macau for one night. The hotel shares a complex with the galaxy, banyan tree, ritz Carlton, and the okura hotels. The check in process was v smooth, the staff asked if I wished to wait a bit longer, in order to get a room nearer the elevator. I said it was not necessary. I didn’t mind the slightly longer walk to the lift lobby.
The room was nice and big, with a view overlooking the pool area. The tv was v big, with a wide selection of channels. The beds were large and comfortable - the light switches were easy to control. The bathroom was awesome, the toilet seat was pre warmed, with electric functions just like one would find in japan.
I didn’t have breakfast included in the room rate, so I cannot comment on the food there.
The cleaning ladies were v nice and polite too, and they asked if I needed anything else in the room - soon after I checked in during the afternoon.
All in all, it was a very enjoyable stay in this top class hotel, and I wouldn’t hesitate to return again in the future.