Hotel Okura Macau
What We Love
- An extravagant hotel in the heart of glitzy Macau, with a suite and plenty of perksThe extremely indulgent in-room Jacuzzi, sauna and steam bath
- The endless supply of adventure awaiting at the resort's water park
- Savoring an elegant spread of Japanese dishes at the award-winning Yamazato restaurant
What To Know
- The hotel is part of the Galaxy Complex and shares a waterpark and wave pool with the other hotels in the building; head to the 29th floor to use the Okura guest-only pool
- Early check-ins and late check-outs can be accommodated—just speak to reception
- Free WiFi
- Parking On Site
Right within the glitz and glamour that gave Macau its title as the “Vegas of China,” you’ll find the lavish Hotel Okura, complete with its extravagant behemoth towers with gold-gilded pillars and trimmings. The five-star hotel is home to a sprawling water-adventure park with its own white-sand beach. It also has a Skytop Aquatic Adventure River Ride alongside beach lagoons, white-water rapids, geysers and more. Close to attractions in Macau, the hotel also provides ticketing-concierge services that help reserve seats to popular shows, such as the world-class House of Dancing Water performance.
Things are a completely different story within the hotel itself. Zen-like calm takes over once you step into the Japanese-style lobby. With a soaring ceiling and feature walls that mimic the elegance of Japanese screen doors, this sumptuous property puts you completely at ease. The rooms offer the same elegance; spacious, with a stunning view and an ensuite bathroom that comes equipped with a jacuzzi, sauna and luxurious, stand-alone oval bathtub, it is a dream to return to after a day out in heart-stopping Macau.
How to Get There
From the moment we made our booking with Hotel Okura we could feel the instant connection between the hotel and client(s).
Their staff are very polite and try to provide best service, though I can still see some of them would need a little more time to be trained and doing better. Positive statements the aforesaid.
Room is tidy and spacious. In-room facilities such as massage bath tub, steam sauna and hot dry sauna are all excellent.
I would recommend you a try to find out if you guys would like a revisit. For us, we do.
No worry about food. Since it is in the Galaxy, you have plenty choices.
Thank you to Hotel Okura and her team for the hospitality.
I have been a patron of the Macau Okura Terrace Restaurant for the past couple months because of its hospitality mostly from the staff "Cathy" and "Ivy. However after an incident on 2 Feb 2019, I do not believe I shall be going there again.
The problem did not come from the restaurant staff but rather on the 6th floor lounge/reception staff.
My elderly mother and I arrived 20 mins before our restaurant booking time and requested for a bit of resting at the lounge side before restaurant open at 12 noon. We were told we were not allowed to use the lounge. It was very interesting because we visited Terrace a few sundays before and did request to sit down and were told we could use the side lounge on the left.
When we were barred from enter the sitting area, we told the lady we could leave if we were not welcomed here. At that moment, a lady's voice from behind the counter jumped in and said something like they were very kind to senior and we were allowed to sit down. We eventually sat down.
At one point during our confrontation, my mother asked whether the Terrace Restaurant was part of Okura but no straight answer from anyone.
I was very curious why we were allowed to sit on earlier Sundays but not this time. I have filed complaint regarding the incident and an email from the customer service replied that we were not supposed to use the lounge as people using it were people paying additional fee. And the reason we were allowed to enter eventually was because the staff was kind enough to save my mother and myself some EMBARRASSMENT by not kicking us out straight away.
As a matter of fact, some reviews here talk a lot about the poor service of the hotel staff. I DO BELIEVE IT NOW.
May be they are waiting for my appreciation letter for saving me the embarrassment.
From our experience, This hotel is truely able serve mommy's need. we'd stayed at deluxe room for a night with executive access at 6fl. All staffs are polite and well trained..They arranged "Baby Cot, Baby Tub set, and Milk bottle sterilizer" without any charge, and those are clean and new
Room are big. Although there is a balcony, but the door is unable to be opened for their safty policy. Every part of room.is perfect, and full amenities..
For Dinner Cocktail and Breakfast, there are not much selection of choice, but it's all cook with good quality.
Hotel is not crowded, even it is located in the galaxy area where has casino, restaurants, cafe, cinema, food court,drug store, maning, watson, and shopping area.
Their facilities are not big, but not full of people..Like Retreatment zone, such as three Massage Chairs, GYM, STREAM, sauna,and indoor pool.
If they could provide slipper in this area, it'd be more convenience. Because i wore the sneakers, but when i would like to swims and go to changing room. i have to walk with bare feet. Moreover, i think the Jucuzzi pool is too small..
Anw, Overall is impressive. clean and quiet. Unfortunately, the grand resort desk is under winter renovated during december to march. but we still could enjoy the skytop garden as well.
The last, we had lunch at Yamazato japanese restaurant at 28fl.. it's amazing view with Authentic japanese food . Its price is resonable.. Fantastic food, Excellent Service..
Easy to access by free shuttle bus from Airport and Taipa ferry.
We really had great time staying there..
Stayed here with the Mrs for one night only, unfortunately. Excellent accommodation with a wonderfully sized bathroom. Super comfy bed and towels, too. Staff could not be more friendly and all were very personable and efficient. I can only highly recommend the hotel and would very happily stay here again when in Macau next.
the room was spacious. facility and amenity were carefully thought-thru.
hotel room and bathroom were clean and well-equipped.
hotel rooms were quiet and comfortable.
some minor touches we appreciated,
- it's one of the rare hotel among the same price range which offers an additional box of tissue in room, as most only offered it at bathroom. the additional tissue box did mean a lot to some travellers.
- lighting setup, we liked the lamps at bed side which came with volume adjustment.
- bathroom amenity came with also fash wash, toner and lotion.
we highly recommended Hotel Okura among the same hotel class.