Hotel Okura Macau
What We Love
- An extravagant hotel in the heart of glitzy Macau, with a suite and plenty of perksThe extremely indulgent in-room Jacuzzi, sauna and steam bath
- The endless supply of adventure awaiting at the resort's water park
- Savoring an elegant spread of Japanese dishes at the award-winning Yamazato restaurant
What To Know
- The hotel is part of the Galaxy Complex and shares a waterpark and wave pool with the other hotels in the building; head to the 29th floor to use the Okura guest-only pool
- Early check-ins and late check-outs can be accommodated—just speak to reception
- Free WiFi
- Handicap Accessible
- Parking On Site
Right within the glitz and glamour that gave Macau its title as the “Vegas of China,” you’ll find the lavish Hotel Okura, complete with its extravagant behemoth towers with gold-gilded pillars and trimmings. The five-star hotel is home to a sprawling water-adventure park with its own white-sand beach. It also has a Skytop Aquatic Adventure River Ride alongside beach lagoons, white-water rapids, geysers and more. Close to attractions in Macau, the hotel also provides ticketing-concierge services that help reserve seats to popular shows, such as the world-class House of Dancing Water performance.
Things are a completely different story within the hotel itself. Zen-like calm takes over once you step into the Japanese-style lobby. With a soaring ceiling and feature walls that mimic the elegance of Japanese screen doors, this sumptuous property puts you completely at ease. The rooms offer the same elegance; spacious, with a stunning view and an ensuite bathroom that comes equipped with a jacuzzi, sauna and luxurious, stand-alone oval bathtub, it is a dream to return to after a day out in heart-stopping Macau.
How to Get There
Staff at the hotel were polite and helpful; our stay was fantastic! The upgrade was great. Our suite was wonderful, the facilities are great and the staff members from all levels were very friendly.
The grand resort deck and water park are an added bonus, along with the pool and therapy room on the 29th floor. Clean changing rooms all around!
Gorgeous room with thoughtful amenities and stellar views. Beautiful bathroom with luxurious tub (with tv), smart toilet, well-stocked with bath salts and more.
Exceptional service -- I stayed for 5 days and never encountered any staff at reception, restaurants, housekeeping, gym, and pool that were anything other than incredibly lovely and helpful.
Top-notch breakfast buffet. Access to pools in complex was very nice, although I do wish there was a quiet, adults-only pool (every pool you get access to as an Okura desk is fairly shallow and filled with families/kids). Don't miss the gym, which has amazing massage chairs.
Overall, exceptionally good service and luxury across the board. I would highly recommend a stay at Okura, and hope to return.
Despite arriving at 4pm (well beyond check-in time) and after a long journey with elderly parents and young kids, we were told the rooms were not ready. Only 1 room (out of the 2 we booked) was available and when we arrived, it had a bad stench of cigarette smoke. A new room was organised and we were then told all rooms were ready. However the additional bed we had requested in our booking (made months ago) had not been organised and we had to call reception again. By the time we could settle into the rooms, it was 5pm. What should've been a straightforward process ended up setting a disappointing and disorganised tone.
I informed the staff at the desk of our disappointment but was not really provided with an adequate explanation or sincere apology. We were provided with late check-out to make up for it, which wasn't very useful (as we needed to check out before 11am to catch our flight).
We went to the pool and my mother was rejected entry as the staff did not check the number of occupants in the room that we paid for and insisted that she was not entitled entry. Instead of offering good customer service to try and resolve the issue, he told her she could only go in for 5 minutes and if she didn't return in that time he would proceed with putting an additional charge on the room. We didn't feel like valued guests at this time - what should've been a relaxing experience turned into a stressful incident. When the staff realised his mistake, he did not even apologise - by this time there was a lobby full of people awaiting entry and he was more focussed on them.
In terms of the room - I also agree with another reviewer's comment that the thermostat was really poor. Despite adjusting the settings the air still felt stuffy and the temperature was difficult to control.
Despite our bad experiences at check-in and the pool, I must commend the concierge and bell staff as they were extremely helpful with our public transport queries and hotel shuttle arrangements, which made our time around Macau more enjoyable. The location of the hotel is convenient in terms of sightseeing and food choice, plus the pool facilities were impressive (once we could get in).