4.5
Very Good 1719 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • An extravagant hotel in the heart of glitzy Macau, with a suite and plenty of perksThe extremely indulgent in-room Jacuzzi, sauna and steam bath
  • The endless supply of adventure awaiting at the resort's water park
  • Savoring an elegant spread of Japanese dishes at the award-winning Yamazato restaurant

What To Know

  • The hotel is part of the Galaxy Complex and shares a waterpark and wave pool with the other hotels in the building; head to the 29th floor to use the Okura guest-only pool
  • Early check-ins and late check-outs can be accommodated—just speak to reception

Amenities

  •  Bar
  •  Casino
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

A lavish Japanese-style hotel with a massive waterpark, centrally located in the Vegas of China, with breakfast, dining discounts, a luxe suite and more

The Lowdown

Right within the glitz and glamour that gave Macau its title as the “Vegas of China,” you’ll find the lavish Hotel Okura, complete with its extravagant behemoth towers with gold-gilded pillars and trimmings. The five-star hotel is home to a sprawling water-adventure park with its own white-sand beach. It also has a Skytop Aquatic Adventure River Ride alongside beach lagoons, white-water rapids, geysers and more. Close to attractions in Macau, the hotel also provides ticketing-concierge services that help reserve seats to popular shows, such as the world-class House of Dancing Water performance.
Things are a completely different story within the hotel itself. Zen-like calm takes over once you step into the Japanese-style lobby. With a soaring ceiling and feature walls that mimic the elegance of Japanese screen doors, this sumptuous property puts you completely at ease. The rooms offer the same elegance; spacious, with a stunning view and an ensuite bathroom that comes equipped with a jacuzzi, sauna and luxurious, stand-alone oval bathtub, it is a dream to return to after a day out in heart-stopping Macau.

How to Get There

Hotel Okura Macau
Galaxy Macau TM Resort
Cotai, China

Reviews

4.5 Very Good 1719 Reviews
Excellent service, highly recommend!
Reviewed 2 days ago

Excellent service from pre-arrival till departure. Especially thanks to GR team for taking care of our special occasion. The room was very nice, spacious. Definitely will stay again within the galaxy group.
Highly recommend as the hotel taking care of every single guest.
Every staff was professional.
Hopefully will get upgrade to resort view if staying again.

Poor experience in Hotel Okura Macau
Reviewed 2 weeks ago

I will never choose this hotel in future.

I had the short trip and spent 3 days in this hotel, the first impression was really bad as I check in at ground floor and waiting for more than half an hour, the receptionist just said that I have to go to 6/F to check in. How come that simple check in procedure would be like that? Not all people check in at the same area... it’s really really poor arrangement!

When I went to 6/F and waiting for around 15 minuets, I requested for twin bed room and the receptionist just asked me for money, I understood, but I told her I had stayed in this hotel previously and your staff allowed for free upgrade and she said that it’s okay and she checked the record again. I waited for another 15 minuets, then, she still saying same things she could not change the room to be twin bed. I really angry at that moment, if you told me, you couldn’t make the offer, that’s fine, but you waste my time and finally you still saying the same thing, it’s quite annoying and let us have poor impression to your hotel. Customer service is so important nowadays. I believe that nobody want to revisit with such poor service next time.

Love the gym!
Reviewed 3 weeks ago

A really luxurious Okura hotel but without the Okura prices of the other branches. Fantastic room and bed,huge bathroom with long bathtub and bath salts to soak. Good toiletries as well. What i really loved was the top level gym and the pool. The gym has top notch and many new fitness machines. Little things like bottles of water, cold wipes and apples are also provided. The pool is not large but good enough for a stretch and quick swim. The hot tub next to the pool is great for a refreshing soak after a swim.

Bad attitude of staff
Reviewed 3 weeks ago

This hotel is located in Galaxy casino and hotel ...First, i want to stay here, i was walking in and ask for the price...they said to me 3,300HKD per night as they only have suites room. I ask receptionist,can you give me the same price as booking.com 2,140HKD. Receptionist refused me then i book on booking.com next second. After 10 mins i got the room and i gave 100HKD to receptionist just remind him this is money talking town??? I was wondering why they made it difficults and why they were lying about the room type. They gave me smallest room i guess. In total with deposit i paid 3,500HKD when checking receptionist ask me what i took from minibar? I said just now chocolated and she deducted from my deposit.So fine if i said nothing seem she doesnt call to check but honestly just chocolate everyone can pay...
Then next day i got offerred to stay from casino side. I was orderred food in the room cost 380HKD and when they served me they told me to pay directly. I said put in to my room i am not checking out today. They said No..."You have no deposit"...I was thinking, Do i look like a begger or what? Then i said i will go to pay later or you brought the card machine here. I am on bathrope...The guy forced me to go down to pay Now...i said. Ok...bring the food back i will eat later and pay later...

He said with annoying face to me "Ok mam Enjoy your meal" 45 mins later someone call me to make a payment... blah blah blah to me(3times)...I was thinking to go down to pay later but the sounds of hotel is like i have to do now in 1 hour or they will come up with machine its fine, but they dont come with card machine.

I felt like they insulting Asian customer? Or If they thought no deposit no gurantee instead of talking to the guest, they should contact to the host who make the room deal...
PS. I cant believe this is Japanese hotel as i had a really good experience in Japaneses hotel before...

Japanese kimono girl
Reviewed 3 weeks ago

I like the hospitality of the kimono girl at the lobby . The distance need to walk within the hotel is just OK, comparing to other big hotels in Macao. Rooms are elegant, not brilliant but very comfort and relaxing