Grand Hyatt Macau
What We Love
- Close — but not too close — to the bustling City of Dreams casino-dining-shopping complex
- Franco Dragone's House of Dancing Water spectacular
- Hefty snacks during happy hour on the new Club Level could double as dinner
- Unlimited wine and terrace seating during mezza9's Sparkling Sunday champagne brunch
What To Know
- Confirm your view: floor-to-ceiling windows overlook the Pearl River Delta or the Wynn's construction pit
- Free shuttles loop between Macau's tourist sites and the ferry terminals
- Slightly early check-out at 11am (most Macau hotels are noon)
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Two tasteful towers in the Cotai Strip’s City of Dreams Complex provide a sophisticated respite when packs of mainlanders make good on the neighboring Hard Rock Hotel’s name. Businessy auburn woods and forest-motif room decor wink toward pleasure with peek-a-boo glass walls into the marble rain showers and soaking tubs. The resort feels self-contained with a year-round salt-water infinity pool, spa, 24/7 fitness center and thumping nightclub. Two signature restaurants—Beijing Kitchen and mezza9, a Singapore show-kitchen—make this a foodie favorite. Suites include flourishes like croc leather wall coverings and Nespresso machines.
In the Area
449 years of Portuguese rule pack a lot of history (see: Macau Museum) into 11 square miles, but no UNESCO-protected cobblestone is as exciting as the resulting cuisine. Delicate egg tarts (natas) from Lord Stow’s Bakery make a classic breakfast. Café Ou Mun offers heartier fare such as fried pork chop buns, coconut cakes and iced coffee sweetened with banana syrup. Dine beachside on suckling pig and baked clams at Fernando, or beneath camphor trees in a calçada courtyard at Albergue 1601 on bacalhau cakes, stuffed crabs and the coconut-milk-basted Macanese misnomer, African Chicken.
How to Get There
We booked this hotel for birthday celebration.We enjoyed the stay at this hotel.The room was very spacious and clean.The buffet was great and with lots of choices. Special thanks to Mr Wu jack at the front desk.He is very nice and helpful at always which made our stay becoming memorable and pleasurable.
The staff are extremely helpful and friendly. From the moment that I check in, I felt very welcome and the lady who work in the concierge to help me buying the boat ticket to Hong Kong airport is very efficient and helpful. Even the security guard in the lobby was nice and try to make conversation with my guests. The restaurants in 3rd floor providing variety of food. The swimming pool and hot tube are clean and nice. The location of the hotel is in a quieter area which not too crowded. I stay the corner suite so I can watch the fountain performance from Wynn Palace, it is another bonus!!
I stayed for 5 nights here from 9-14 August. I've stayed at various Grand Hyatt hotels previously, so had hope for similar quality service. How wrong i was. On the second day after i'd checked in, i'd returned to my room in the late afternoon at about 5pm and the room was still not made up. Bear in mind i did not leave any "do not disturb" sign at the door.
So i dialled "0" on the phone and reached the front desk. Imagine my shock when i was informed that my room was not made up for "environmental" reason. I asked if that was the case, why was there not even a signage in the room saying that. Or is the hotel using "climate change/environmental" reason as a convenient excuse not to make up the room. Come on, i can understand perfectly the importance of saving the environment, but not even making up the room or replacing used towels??? Have i checked myself into a supposedly 5-star hotel or what?
I did insist on having the make-up room service daily, which the hotel did acceded although this initial experience really soured our experience in our stay.