Four Seasons Hotel Macao at Cotai Strip
What We Love
- Five outdoor pools—two shallow waders, two lap pools, one lagoon-style—plus a hot tub
- Signature spa rituals use ylang-ylang oil and crushed diamonds (yes, diamonds)
- Two-Michelin-starred Cantonese cuisine at Zi Yat Heen
- Fast-fill tubs in spacious marble bathrooms
What To Know
- Air-conditioned passages to the crowded Venetian and Sands casinos mean easy access—and escape
- WiFi costs $20 a day
- Sublime service includes fluent English-speaking staff
- Free shuttle service available to/from the Pac On Ferry
- Children stay free and receive their own specialized amenities
- Free WiFi
- Parking On Site
- Room Service
This refined 19-story sanctuary amid the Cotai Strip’s hotel-casino scrum offers 360 rooms and suites bathed in warm golden tones with flashes of dusky rose and chestnut-brown, rich woods and leather. Neo-classical decor with Indo-Portuguese fixtures and Oriental accents reflect Macanese history, while two grand staircases in the lobby are pure Euro flash, perfect entrances for those ordering bottle service at Bar Azul. Turn-down service includes bite-sized pastries (Portguese egg tarts, tiramisu-like “sawdust” pudding), and a state-of-the-art gym the chance to work them off.
In the Area
Four hundred and ninety-nine years of colonial rule (see: Macau Museum) pack a lot of history into 11 square miles, but no UNESCO-protected cobblestone is as delightful as Macau’s fusion cuisine. Delicate egg tarts (natas) from Lord Stow’s Bakery are a classic breakfast—and necessary treat. Café Ou Mun offers heartier breakfast fare such as fried pork chop buns, coconut cakes and iced coffee sweetened with banana syrup. Dine beachside at Fernando’s on suckling pig and baked clams, or beneath camphor trees in a calçada courtyard at Albergue 1601 on bacalhau cakes, stuffed crabs and the coconut-milk-basted Macanese misnomer, African Chicken. Then there’s modern Macau’s frenzied casino scene: You can access the Vegas-sized Venetian and the Plaza through a three-story shopping mall.
How to Get There
This is my first stay in four seasons and I’m so amazed. When we arrived, a staff brought a stuff piggy and a colouring kit to my daughter. It was my daughter’s birthday, our room was upgraded to a premier room. The room is so well maintained, clean and new. They also prepared a tent for my girl. At night when we returned hotel, there was a birthday cake and a lovely birthday card,They even treated us 2 bottles of traditional macau snacks and special Chinese tea, also a pack of apple juice and some colouring toys for my girl. The team is so thoughtful.
About the room, this is one of the best room in Macau. The bed and the quilt is super comfy.
It was Chinese New Year and the hotel was fully booked. I emailed the hotel and they were able to take care of all my request within an hour of the arrival. They also contact the staff at the ferry terminal and they knew who I was and were waiting for me to arrive. The hotel manager came out to greet me at checkin and from this point I knew it was going to be a great stay. They always pay attention to detail for what I like, for example they always leave me a professional razor for me in my room ever since an incident happened over a year ago. They always have a special sauce on the side when ever I order a cheese burger, and they always remember my In-room dinning order. That is just to name a few. It is the attention to details that separate luxury from the rest of the competition. This is luxury and service excellent experience at its best!
My family and I came to Macau every year during CNY. This year is the best year for us as we chose to stay in Four Seasons Macau. I received emails a week before my arrival asking for my preferences and other kinds of arrangement. It was full of hassles during CNY to find restaurants and they made the bookings for us ahead. On our arrivals, we were we open by really thoughtful amenities and great services from hotel staff. The receptionists we met were all fantastic and the Spa was really unforgettable experience. Merci, the manager on duty was so attentive when we had some issue around the spa. She reacted quickly and assisted us the best she could. The spa therapists were so professional and the facilities are well maintained.Everywhere we go in the hotel we feel great energy from the staff and we definitely will be coming back next year!
This hotel is amazing. We’ve been here with our kid and got in room kids bath, teethbrush, slippers and bathrobe. Staff is helpful and very well trainted to take care of their customers. Room is spacious and very clean, bed is so comfortable like you sleep on clouds.
Their restaurant Belcancao is real international buffet, I’m from Europe so I was thrilled to sea that they have good selection of european food.
Definitely great experience!
I don’t usually write reviews. This Four Seasons hotel is what you expect it to be; great facilities, amazing location, plush rooms, great spa service, as well as nice and fresh amenities. What distinguish this stay from others, and what actually caused me to write this review, is the staff. I mean WOW this is one of the few hotels that i’ve stayed where everyone remembered my name, and its by no coincidence. Just perfect staff selection.
To that end,I have to give it to Merci at Guest relations, she was phenomenal, never had I experienced such attention to details by guest relations staff in at 5* hotel, even at higher end ones. I have mentioned that we’re traveling for a personal celebration. She went above and beyond to simply not write a review would be doing this hotel and people who might be thinking of staying here a disfavor.
From the small bag of goodies, the complimentary beverages at arrival, booking our restaurants, the upgrade, to arranging our transportation to the airport, all of these are not unusual by it self. But what made it memorable is how it all were bundled together and how organized was it. Merci which was there at the start. We were attended to by her since we arrived, she confirmed our time of arrival, made sure staff is aware of our arrival, and double checked our reservations are strictly kept “as we intended it to be” she even phoned us to confirm how strict our pork consumption. We experienced a flawless check-in and a flawless check-out, with sublime followup and communication, that is just sublime, acknloweding your privacy, while also making you feel that there is someone at the hotel who really cares how your day is going. This hotel is phenomenal, however what makes it worthy of writing home about is the staff, 5 stars to you Merci and the hotel for picking such an amazing staff members.