The Upper House
What We Love
- Starting at 730 square feet, even the smallest rooms here are some of the city’s largest
- The Pacific Place shopping complex, a nearly 120-acre mall, is housed in the same skyscraper
- TVs (cleverly masked with mirrors) in all guest bathrooms
- The team of diligent “guest experience managers”
What To Know
- iPod touches replace the usual hotel directories here
- The cookies, chocolates, teas, coffees, and beers in your room bar are free (though the wine costs extra)
- Make advanced reservations for a table at Café Gray Deluxe, one of the city’s hottest dining spots
- For harbor views, book an Upper Suite
- Free WiFi
- Parking On Site
When Hong Kong-born starchitect Andre Fu was charged with imagining a luxurious pied-à-terre in his home city, he wanted to shake up the definition of hospitality. It’s why his debut hotel project, The Upper House, has no lobby: he decided to scrap the idea of a stodgy formal reception and instead devote that extra square footage to the exquisite guest rooms. Starting from the 38th floor (translation: bird’s-eye views), all 117 suites and studios are outfitted in a restrained blend of bamboo, limestone, and wool and provide a temporary escape from the city (just reach for your remote control, which mobilizes a fleet of electric curtains). The skyscraper itself teems with many hidden pockets, such as a secret garden and a tunnel-like escalator, hushed antidotes to an otherwise frenetic metropolis. There’s also a sense of sky-top cool that infuses most public spaces here, namely Café Gray Deluxe (reachable via aerial bridge), the 49th-floor Pan-European bistro with a 46-foot marble bar that’s steered by an eponymous chef who whips up dishes crafted with produce from the Hong Kong Island hills.
In the Area
The high-rise presides above Admiralty, Hong Kong’s prime shopping district. A who’s who of international designer brands make up the interiors of neighboring Pacific Place, in addition to local darlings like Lane Crawford and Shanghai Tang. For more wallet-friendly finds, make your way to Starstreet precinct, once the site of Hong Kong’s first power plant; nowadays, the narrow lanes are home to a cluster of avant-garde galleries and independent boutiques. Once you’re all shopped out, take the five-minute walk to Hong Kong Park, a lush 20-acre stretch where must-sees include the Museum of Tea Ware, which houses an impressive collection of Yixing clay brewing accessories.
How to Get There
Forget all the other luxury hotel openings in Hong Kong – you will never get a better option than The Upper House!
We have just returned from our third visit in three years and – unbelievably – it was even better than the previous visits.
Obviously the hotel is amazing – the views, the outstanding rooms, the classy bar and restaurant, the tasteful facilities and even the signature fragrance are fabulous.
Yet it is the outstanding staff that really distinguish the House as a premium global hotel. They are flexible (eg. last minute changes to restaurant bookings are handled seamlessly); supportive (eg. providing phone guidance to find an unexpected appointment relocation); genuinely caring (eg. they check – often – whether you need anything); thoughtful (eg. booking a window table for us at breakfast on our last morning); proactive (eg. promptly checking on a gym machine we reported) and consistently warm and friendly.
Marcel and the team do more than get it right – they exceed expectations – every single time.
Look no further – The Upper House is the ultimate HK hotel stay!
We held a cocktail event at the Sky Lounge. The service was great and attentive to our needs. The canapes we had were delectable and a good selection of drinks. We will come back here again. Unfortunately we did not get to try other parts of the hotel.
Cool views from most seating locations due to the excellent design. Atmosphere is calm and relaxing. Daytime is bright with a postcard view of Hong Kong. At night the Hong Kong island view of Kowloon side is beautiful as the lights completely transform your views, enhanced by the mood lighting. The Upper House is a brilliant location, with amazing service staff and high level of modern luxury style decor. Definitely worth a look around. If you can afford to stay one night or just go to the bar at the top, you will not regret the views and the great experience that many 5 star hotels in Hong Kong never deliver but always promise.
This was only my second visit to TUH, this time on business and although I did not think my last experience there could be topped, it was. There should be another category for this truly superlative gem of a hotel! From the exquisite decor (every sight line has a sculpture or piece of art- in subtle pleasing shapes and tones) over the beautifully prepared and delicious food at Café Grey Deluxe to the amazingly warm and welcoming staff- the attention to detail is taken to a whole other level at The Upper House! Sabrina and Edward went above and beyond to make us not just feel welcome but utterly pampered. I have stayed at many a 'luxury' hotel before, but nowhere have I experienced the warmth and truly personalized service that defines TUH- even a brief stay in their care feels like a magical retreat. They are simply THE BEST and I already can't wait to go back for another visit!
A spectacular property, with an engaging and warm staff, and one of the world's most decadent bathrooms.
The customer service started long before arrival, with a thorough list of places to visit recommended by the team, and seamless transfers from the airport. Super impressive local knowledge made the experience of visiting Hong Kong truly feel like visiting friends.
Dinner at Cafe Gray is a trip down memory lane, with the short rib dish being carried over from its original incarnation at Cafe Gray in New York.
I'd go home again in a heartbeat!