The Upper House
What We Love
- Starting at 730 square feet, even the smallest rooms here are some of the city’s largest
- The Pacific Place shopping complex, a nearly 120-acre mall, is housed in the same skyscraper
- TVs (cleverly masked with mirrors) in all guest bathrooms
- The team of diligent “guest experience managers”
What To Know
- iPod touches replace the usual hotel directories here
- The cookies, chocolates, teas, coffees, and beers in your room bar are free (though the wine costs extra)
- Make advanced reservations for a table at Café Gray Deluxe, one of the city’s hottest dining spots
- For harbor views, book an Upper Suite
- Free WiFi
- Handicap Accessible
- Parking On Site
When Hong Kong-born starchitect Andre Fu was charged with imagining a luxurious pied-à-terre in his home city, he wanted to shake up the definition of hospitality. It’s why his debut hotel project, The Upper House, has no lobby: he decided to scrap the idea of a stodgy formal reception and instead devote that extra square footage to the exquisite guest rooms. Starting from the 38th floor (translation: bird’s-eye views), all 117 suites and studios are outfitted in a restrained blend of bamboo, limestone, and wool and provide a temporary escape from the city (just reach for your remote control, which mobilizes a fleet of electric curtains). The skyscraper itself teems with many hidden pockets, such as a secret garden and a tunnel-like escalator, hushed antidotes to an otherwise frenetic metropolis. There’s also a sense of sky-top cool that infuses most public spaces here, namely Café Gray Deluxe (reachable via aerial bridge), the 49th-floor Pan-European bistro with a 46-foot marble bar that’s steered by an eponymous chef who whips up dishes crafted with produce from the Hong Kong Island hills.
In the Area
The high-rise presides above Admiralty, Hong Kong’s prime shopping district. A who’s who of international designer brands make up the interiors of neighboring Pacific Place, in addition to local darlings like Lane Crawford and Shanghai Tang. For more wallet-friendly finds, make your way to Starstreet precinct, once the site of Hong Kong’s first power plant; nowadays, the narrow lanes are home to a cluster of avant-garde galleries and independent boutiques. Once you’re all shopped out, take the five-minute walk to Hong Kong Park, a lush 20-acre stretch where must-sees include the Museum of Tea Ware, which houses an impressive collection of Yixing clay brewing accessories.
How to Get There
I’d heard great things about The Upper House so couldn’t wait to stay.
The room was exceptional. It felt incredibly calm and peaceful - which given it’s in the center of Hong Kong is no easy feat. The materials, furniture and lighting are luxurious, but a subtle, quiet luxury. The bathroom suite was stunning.
The room also had beautiful touches such as high quality robes, bamford toiletries, a wash bag, complimentary luggage tag etc.
Service throughout the hotel was friendly however I really struggled with the fact this did not feel like a hotel. It felt like a gorgeously appointed room in the same building as a nice restaurant. There was no concierge, no lobby, a simple gym etc.
I loved the style of the hotel, but would recommend The Rosewood over The Upper House.
My Family and I had stayed in many 5 star hotels around the Asia and The Upper House is definitely one of the best in terms of quality, cleanliness, views, facilities etc. The view is also amazing and the rooms are comfy and spacious. The staff is warm and friendly and will always wish you a good day when you exit, will check your plan for the day and if you require any recommendation or guide.
We truly enjoyed our 4night stay at The Upper House.
Big thanks to Rhoda, Sebastien, Kevin and the wider team.
The team at the Upper House is definitely one of the best teams that I have had the pleasure to stay with. The service is impeccable, personalized, timely and always with that extra-mile that makes all the difference. big thanks to Kristina, Sebastien, Kevin and the wider team.
The best customer service you will get in HongKong!! Gorgeous room, amazing view of the harbour! Food at cafe grey deluxe is innovative and delicious! Wine list and cocktail list is impressive.. will be back!!
The Upper House is something special.
We've stayed in many 5 star hotels around the world and The Upper House is right up there in terms of quality, cleanliness, views, facilities etc.
What sets it apart from the others though, is the absolutely extraordinary service provided by the hotel's wonderful concierges. Our personal concierge, Thomas, is not only incredibly good at his job but is a genuinely lovely gentleman.
Thomas was always there with a smile, offering to call a taxi, an umbrella if we were going exploring, assisting us with places to visit, recommendations etc. He seemed genuinely interested in where we were from and who we were. I must have mentioned in conversation that we were expecting our first granddaughter and the next day when we returned from our adventures we were given a beautifully gift wrapped present for our new grandy and a hand written card. (The present is the CUTEST little onesie with the Upper House logo on it.
Another day we were returning after having a big day out and Thomas spotted us going through the lobby. Next thing we know there are two glasses of beautifully chilled champagne being delivered to our room. Compliments of the house.
Now THAT's service.
Thank you so much once again Thomas, for making our stay with The Upper House an exceptional one.