The Upper House
What We Love
- Starting at 730 square feet, even the smallest rooms here are some of the city’s largest
- The Pacific Place shopping complex, a nearly 120-acre mall, is housed in the same skyscraper
- TVs (cleverly masked with mirrors) in all guest bathrooms
- The team of diligent “guest experience managers”
What To Know
- iPod touches replace the usual hotel directories here
- The cookies, chocolates, teas, coffees, and beers in your room bar are free (though the wine costs extra)
- Make advanced reservations for a table at Café Gray Deluxe, one of the city’s hottest dining spots
- For harbor views, book an Upper Suite
- Free WiFi
- Handicap Accessible
- Parking On Site
When Hong Kong-born starchitect Andre Fu was charged with imagining a luxurious pied-à-terre in his home city, he wanted to shake up the definition of hospitality. It’s why his debut hotel project, The Upper House, has no lobby: he decided to scrap the idea of a stodgy formal reception and instead devote that extra square footage to the exquisite guest rooms. Starting from the 38th floor (translation: bird’s-eye views), all 117 suites and studios are outfitted in a restrained blend of bamboo, limestone, and wool and provide a temporary escape from the city (just reach for your remote control, which mobilizes a fleet of electric curtains). The skyscraper itself teems with many hidden pockets, such as a secret garden and a tunnel-like escalator, hushed antidotes to an otherwise frenetic metropolis. There’s also a sense of sky-top cool that infuses most public spaces here, namely Café Gray Deluxe (reachable via aerial bridge), the 49th-floor Pan-European bistro with a 46-foot marble bar that’s steered by an eponymous chef who whips up dishes crafted with produce from the Hong Kong Island hills.
In the Area
The high-rise presides above Admiralty, Hong Kong’s prime shopping district. A who’s who of international designer brands make up the interiors of neighboring Pacific Place, in addition to local darlings like Lane Crawford and Shanghai Tang. For more wallet-friendly finds, make your way to Starstreet precinct, once the site of Hong Kong’s first power plant; nowadays, the narrow lanes are home to a cluster of avant-garde galleries and independent boutiques. Once you’re all shopped out, take the five-minute walk to Hong Kong Park, a lush 20-acre stretch where must-sees include the Museum of Tea Ware, which houses an impressive collection of Yixing clay brewing accessories.
How to Get There
Communication prior to our stay through email from Kingston & Arthur was instant and helpful.
As expected it was a very impressive huge room!
Beautiful spacious layout - very tastefully furnished and with a host of extra amenities not offered by other 5 * chain hotels.
However would have been ideal if the toilet area was larger with a sink inside as well.
Our son paid for a Studio 70 Harbour View Room for me & my husband and my request for a high floor was granted.
We were given 4607 - with Breathtaking Views from the bedroom and bathroom.
We would have appreciated more immediate and accurate advice on the location of a GP for my husband’s swollen finger. We were first informed to go to a building adjacent to Pacific Place - which we found - had only TCM practitioners. After lunch, we were directed to Quality Healthcare in Central. We wasted some time getting there. It was so crowded that the receptionist asked why we were not told to go to their Branch in Admiralty Centre Tower 1 - which we had to later.
We wasted much precious time during our check in day just to look for a GP for a minor problem that arose in Macau.
In contrast, Kudos to K Ma, Thomas and Wilson for their dedicated assistance and recommendations.
We appreciate their invaluable service and our late checkout on the next day.
Sent from my iPhone
This is one of my favourite hotels in the world! It’s pure elegance and style. My husband and I live in HK just a few blocks away but we decided to take a short city break in The Upper House as we love it so much! Design, attention to detail, service, everything is impeccable! The Penthouse Suite views are incredible and you won’t want to leave the bathtub! We had such a pleasant and relaxing time here, I look forward to coming back soon! Thank you everyone at The Upper House for making it so special.
OK, I know the title is cheesy, but we just completed a 40 day trip through Southeast Asia and stayed at two Peninsula, three Four Seasons, two Sofitel hotels as well as others that were less than five star rated lodging. The Upper House [for us] was hands down the best hotel of the lot. As a disclosure; we lived in Hong Kong for two years in the late 80's and knew going-in that The Upper House location is the best on Hong Kong Island, but what we really were happy about is the wonderful staff as everyone was young, helpful, and caring. We had special requests during our stay and the staff was quick to help us. The room was large with harbor views that made it not only extremely comfortable but very interesting.
Oh, as a side issue; if you [like me] read all the reviews about a hotel that you are interested in, you may come across a review by some clown named "PointGuy"...please read it. However, his conclusion, after being in H/K one time, was that The Upper House's location was poor. So, his title is "Over-Rated"this guy is an idiot.
Service at the highest level. The Upper House welcomes you with a smile and a makes you feel like you're home. It doesn't matter if you're a first time or repeat guest, you're treated like you're a member of the family. The rooms are exceptional and the bathroom and shower are amazing. Breathtaking views. We recently had a group at the hotel for an event and everyone raved about the hotel and the service the team provided. Our guests were all world travelers and everyone stated that without question, this was the best hotel that they had ever stayed at. The staff is committed to excellence and provides a level of service like no other. We only have 1 address in Hong Kong, and that's at The Upper House.
No cold generic welcome here! Although never having stayed at The Upper House before, we were welcomed like old friends. Nothing during our stay was too hard for this team, including finding a seamstress on a public holiday. Their genuine interest in our day, suggestions and recommendations were very much appreciate. The rooms are large and very well appointed with comfort a big priority. The restaurant and bar have an amazing view and the staff remember your favourites. The staff combine warmth and professionalism beautifully, an often hard task in a hotel of this calibre. Thank you Renee, Kevin, Arthur and Sabrina for looking after our group so well. We will be back!