The Ritz Carlton Hong Kong
What We Love
- Skyline and Victoria Harbor views from its 102-118–floor rooms
- Sipping champagne and watching the sun set in the open-air Jacuzzi
- Cocktails at Ozone, the world’s highest bar
- The location directly above a Mass Transit Railway (metro) station
What To Know
- The hotel is in Kowloon, 10 minutes by metro to Central
- Free WiFi
- Views can be elusive on foggy days, common in Hong Kong
- Free WiFi
- Handicap Accessible
- Parking On Site
Opulence is the byword at the world’s highest hotel, sequestered in the top floors of a sleek tower smack the middle of Hong Kong’s financial center. The two lobbies are all crystal artwork, dark wood, recessed lighting, and high ceilings, with an appropriately Asian twist to the ceramic art and sculpture. In a city that’s so tightly packed, the spaciousness of its public areas (driven home by oversized chandeliers) and guestrooms feels extra-decadent, while floor-to-ceiling windows put the spectacular views on full display.
Bed and Bath
There are an astounding 13 different room categories, but all have bathtubs with separate showers, Nespresso machines, Asprey amenities, and jaw-dropping views of the city, mountains, or Victoria Harbour. The aesthetic, typical of the Ritz-Carlton brand, is classic yet subdued: neutral shades of beige and cream, plush furnishings (including chaise lounges from which to enjoy the vistas), and marble bathrooms with rainforest showerheads and LCD televisions.
Foodies won’t be wanting for a good meal heres—both restaurants are spangled with Michelin stars: Tosca earned one star for its creative Italian food while Tin Lung Heen holds two thanks to sublime Cantonese fine dining. For extra romance, book ahead for a seat at the tiny Almas Caviar bar, which serves Balik salmon as well as a selection of high-grade caviar accompanied by Champagne or vodka. On the top floor, Ozone (the world’s highest bar) stays open until 3 a.m. with DJs spinning for the beautiful people – a scene that might be topped only by the spa’s infinity swimming pool, which reaches to the walls of the building and creates the feeling of floating above the city.
In the Area
Navigating Kowloon’s jam-packed streets, markets, and buildings – all crowded with an astounding number of small shops and businesses – could take days. Alternatively (and especially for those with kids, spend a day exploring Hong Kong Disneyland, just a short metro ride from the hotel. Nothing, however, beats a cruise around the harbor, which provides ample opportunity for gawking at Hong Kong’s futuristic skyline – just ask the concierge to help you buy tickets.
How to Get There
I have never been treated worse manor ever in mind her life there is one lady named Lucia Lee, she is the rudest person I have ever met in my entire life, I urgently ask you to check your staff she shouldn't be working for the Marriott corporation because she does not represent the firm at all I am staying at this moment as I am writing this review at the St Regis property in HK
Now this place is what you call hospitality! We were only in Hong Kong for one night and wish we had so much more time! The room, the location, the service - everything was so perfect and amazing! I can't wait to come back!
At first this hotel strikes you as unimaginably grand, being 100+ floors up and all. Sadly, the experience and grandeur are not up to par.
I booked Harbour View Club room via Amex FHR. I am also a Bonvoy Platinum guest. At check in the very chatty receptionist informed me that my room was upgraded to a Grand Victoria Harbour room while taking forever to check me in. It was late and I was pretty tired so upon first site I welcomed this room. The rooms feature a HDMI connector for the TVs but the cables are too short so I struggled to make a connection and secure my laptop computer someplace. As I settled in to a TV show an unimaginably loud mechanical sound blasted from above me. After 10 minutes it never stopped or abated. I went to the Club Lounge and asked a staff member to come hear the noise. They agreed it was awful. Thereafter, I was offered a new room a so called "deluxe suite" which was nominally bigger than my existing room. I packed and I moved.
The Deluxe Suite again had a HDMI connector but no way to pull the HDMI cable from the wall as its too short. Exhausted I went to the Club Lounge to get a HDMI cable. Alas, I settled in. The next morning was SHOCKING. I found hair in every conceivable location in the bathroom, the toilet, the shower, the sink, etc... Equally, I found food bits, dirt and crud all over the carpeting/floors of the room. Even worse, I found thick dust caked everywhere. In short the room was brutally unclean. Again I found my self in the club lounge but this time with the manager. Personally I wished to leave but the manager convinced me to stay with a meaningful gesture for my troubles. That afternoon I moved to a Premier Executive Suite.The Premier Executive Suite is well appointed and spacious. I liked the tub with a view, Dyson hair dryer, ample closet area and large space.
Beyond moving rooms twice for objective issues I make the following observations.
1. The breakfast served in the lobby restaurant is completely uninspired. I tried it one day as its included in my Amex rate and was incredibly disappointed. There is no comparison to other 5 star hotels in HK including the W next door.
2. The food and beverage presentations in the Club Lounge are recycled throughout the day and throughout the week. For example, the dim sum selection (4) is always the same. The soups linger at least 2 days. The cold cuts and salads are always out and basically the same. If they are offering 5 food and beverage offerings I find it silly that some items, beyond bread/pastries, are present at 3 of 5 offerings each day and every day of the week.
3. Service in the club lounge was equally variable. Sometimes it was instant and correct but other times things were forgotten. As an example, at the gin bar the Botanist Gin Bottle was empty. I mentioned it to two people two times and yet they never replaced it. Equally, the tonic and ice were running low. I saw many staff loitering about but few taking action.
4. The Club Lounge has different temperature zones throughout it and I often found it too warm.
5. Overall I found the club lounge food and beverage quite average compared to other hotels.
6. The rooms also have some issues. The bedside connectors are far from the side of the bed. Equally, whilst there are USB points there are no universal connectors bedside.
7. The HDMI connections are clumsy.
8. The TV channel selection could be improved. For example, most 5 stars hotels in HK offer all the news channels from Fox News to CNN. The Ritz does not.
9. The hallway corridors are very dark.
10. The staff often greet you when you enter the lobby from an elevator. As the trip to your room requires 2 elevator rides this can overwhelming. For example, someone will greet you and make small talk in the arrivals lobby, then upon exiting into the main lobby, then while you wait at the other guest room elevator, this experience goes beyond good service to annoying. Go up and down a few times per day and suddenly you might have 15-18 small talk conversations. Go to the Club Lounge after and you might have 2/3 more. Though the Club lounge staff are less awkward at doing it.
I had a massage at the spa which was truly pitiful. My therapist did not do what I asked and provided quite possibly the poorest massage I have ever experienced in Asia. Clumsy, no pressure and out-of-sync best describes it. I asked for deep tissue.
Then, in a jaw dropping manner, a female spa clerk was escorting a male guest to male locker room. The female clerk asked the man to verify the locker room was empty. He said it was but pointed out that I had just walked in. I proceeded to a shower and the female clerk proceeded to enter and give the man a quick tour. That is truly odd. At this point I was sick of complaining and astonished so I said nothing as I departed quickly. This is not 5 Star Spa service or proper.
This hotel has significant work to do. I did share pictures of all the filth in my second room with management. There are far better options in HK in the 5 star category. I am still shocked how off this hotel is a full month after my stay.