Mandarin Oriental, Hong Kong
- Parking On Site
With a stay at Mandarin Oriental, Hong Kong, you’ll be centrally located in Hong Kong, steps from Legislative Council Building and Landmark Shopping Area. This 5-star hotel is close to Bank of China Tower and Lan Kwai Fong.
Make yourself at home in one of the 501 air-conditioned rooms featuring minibars and DVD players. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Partially open bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy body treatments and facials. If you’re looking for recreational opportunities, you’ll find a health club, an indoor pool, and a spa tub. Additional amenities at this hotel include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 9 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 3 bars/lounges.
Business & Travel Amenities
Featured amenities include wired Internet access (surcharge), a 24-hour business center, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms.
How to Get There
This was my 10th visit at this hotel. The Mandarin Oriental Hong Kong remains one of my favourite hotels within Asia. History, location and service are the main reasons for this. Rooms are always in perfect condition, service is flawless and the F&B options are perfect. Rooms are well insulated against any noise, the limited space is well designed to give you the impression of more space. The bed is always comfortable, love the shower with the double shower head!
Service is discreet and efficient. Breakfast is always a delight. WIFI works well across the property. The only 'downside' is the slightly complicated lighting system in the room which can potentially be challenging for someone who isn't used to this.
If staying in Central is your plan, then stay at this legendary property!
Just returned from another week at the MO. I can’t praise it enough. A stay there never fails to make me feel I have been somewhere quite special. All the staff are helpful without being intrusive. Service is simply outstanding. I will return soon. Can’t wait.
This hotel is absolutely stunning and an excellent example of world class hospitality. I only stayed for one evening in the Junior Suite and my expectations were truly exceeded. Check-in was swift, the room was breathtaking and the service was outstanding.
I had breakfast at the buffet the next morning, and again this was world class. The hotel offered me a late check out as my flight was at 7pm, and all staff were delightful to deal with.
Perfection is what hospitality organizations strive for, but the best example of exceeding the expectation is the Mandarin Oriental in Hong Kong. As a returning guest, Ava, at reception, recognized that I had been there before and every care was anticipated before it ever happened. She not only guided us to our room, made sure we understood where all the amenities were, although the lighting is so sophisticated it takes a couple of tries to get it right. Then she asked if we had plans for dinner and I showed her the restaurants we had booked. She carefully wrote the address of each restaurant in Chinese to give to the taxi driver. Then she asked us to tell her how the restaurants compared to our expectation so she would know more about them. And then she sent up some cookies with a note saying she would be off when we checked out, hoped we had a good time and wanted to know about our restaurant experience(s). During my first visit to MOHK, my wife laid down a pair of pearl earrings on the night table. When we returned to the room they were placed in a small velvet box and looked as if they just came from a jewelry store! This trip, housekeeping noticed the number of USB cords all attached to something and they separated them, re-organized them and tied each with a Velcro ribbon. The concierge made a reservation for us at Man Wah when I was not able to do that prior to our trip, That review will be covered under a separate restaurant review. Our room was fabulous, overlooking the harbor and everything is so well thought out that whenever you needed something you would find it exactly where you would expect it to be. There is a stationary box, just for "things" although in addition to pencil, pen erasure, paper clips etc, they need to add scotch tape and rubber bands! That bathroom is so well designed that two people can be in there at the same time and never get in the way of each other, in other words, the MOHK is well....just PERFECT!
Quite a pleasant experience overall, but I would not say it was exceptional as one might expect from a hotel of this stature and reputation. We tried the original Mandarin Oriental after having a disappointing experience at Landmark Mandarin Oriental during a previous stay this year. To us, the reputation and praise is a little overdone for this brand’s flagship hotel - as for us, the experience was just “average”. We stayed in room 629 for a three night break between the Christmas and New Year period.
The location is of course fantastic. The doormen and front desk staff were quite friendly and helpful as/when needed. Hong Kong is famous for its good “service” culture.
Some of the “not so great things”;
- Despite confirming at the front desk (after being asked) that we wanted a king bed room, the front desk attendant escorted us to a room with two twin beds. Thus we had to wait on the floor a little awkwardly as he called down to the front desk and got them to bring up another set of keys for another room. No big issue, but kind of a cool welcome especially after being asked specifically did we need a KING bed about 5 minutes earlier.
- On the first day, the phone on the wall in the toilet came dislodged from its wall mount. The housekeeping team obviously did not call for any engineer to come and fix it and just placed it precariously on the top of the toilet tank. It stayed like this for the 3 days of our stay and was never fixed. Again, no issue for us and didn’t cause us any problems - but kind of odd for a luxury five star brand that the housekeeping staff would not take action to have it informed and fixed.
- In a similar issue with the Landmark Mandarin, we tried on multiple occasions to telephone the spa to book our appointments. No one picked up and no ability to leave a message for a call back. One time, just to test, we let it ring 27 times at 10:30 in the morning and it was never answered.
- The duvet is an odd configuration. It seems like it has a top sheet wrapping the duvet and folded over the top. But there is nothing securing the duvet cover to the duvet. As such, every night, we found ourselves with an unwrapped duvet. Kind of hard to explain but most hotels have the duvet within a duvet cover which is secured by either buttons or ties etc. The one at MO seems to be free floating! Never seen that before. Didn’t like it.
Some of the “nice” things;
- the breakfast in the cafe was very nice
- the in room amenities of Mandarin cake and tea was a nice compliment
- the in-room shower gel, soaps and conditioners are very nice
- the integrated balcony/sitting area is a nice addition and provides a nice area to sit and relax and look over the harbour.
Overall everything was just “okay”. Nothing really stood out and differentiated itself. But also nothing was actually that bad that it caused any issues during our getaway.