4.5
Very Good 2392 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Impeccable service that regularly wins awards
  • Seven restaurants to choose from
  • Free hatha yoga classes
  • Horizon Club perks include daily breakfast, evening cocktails in the Horizon Club Lounge and more
  • The hotel is connected to the high-end Pacific Place shopping center and runs a shuttle to Admiralty subway station

What To Know

  • Better for those looking for a quiet stay
  • Expect to see business travelers
  • Higher floors have better views
  • This is an ultra-luxury property in Hong Kong — with prices to match
  • Seats at the outdoor pool can be hard to snag

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Island Shangri-La, you’ll be centrally located in Hong Kong, steps from Pacific Place and minutes from Bank of China Tower. This 5-star hotel is close to Hong Kong Academy for Performing Arts and Lan Kwai Fong.

Make yourself at home in one of the 565 air-conditioned rooms featuring refrigerators and minibars. Wired and wireless Internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and bidets. Conveniences include safes and desks, as well as phones with free local calls.

Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an outdoor pool, and a spa tub. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Enjoy a meal at one of the hotel’s dining establishments, which include 8 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is available for a surcharge.

How to Get There

Island Shangri-La
Pacific Place, Supreme Court Road
Hong Kong, undefined Hong Kong

Reviews

4.5 Very Good 2392 Reviews
Details. All about the details
Reviewed 5 days ago

Fantastic hotel. Management are excellent because everything, and I mean everything, works beautifully. Every detail is in check. Everyone working at the hotel, at all levels, are superb.

A true 5 star stay. They even surprised us for our 9 year old's birthday with a cake, balloon, cards, photos and lots of attention.

6 stars out of 5

Nice but old in need of major room renovation
Reviewed 5 days ago

The hotel has an older and more traditional feel to it. Service is fantastic throughout. The pool and gym are great-really liked the feel of the outdoor pool backing up to the mountain side. Nice restaurant options from casual to expensive French on top floor with great views.

The big negative for me was the disappointing room. It is clearly old and in need of renovation. It smelled very musty and made my allergies act up. There were also many stains on the carpet, and skirt, furniture and even on the walls??!

I asked for an upgrade to club level but was told it would be an extra 800hkd per night which seemed ridiculous since I was already paying a surprising high rate.

Wanted to like it more and it has potential to be much more, just needs some attention and investment to upgrade.

Wonderful!
Reviewed 5 days ago

We upgraded to a harbour view room on the 51st floor & were not disappointed. The huge picture window gave us fabulous view of the bay & Kowloon. The room was huge,with a large comfy bed and lots of wardrobe space. Plenty of choice of tea and coffee and a nicely stocked mini bar, and we were brought jasmine tea & warm flannels when we arrived. The bathroom was fab,with a bath and separate walk in shower, l’occitane toiletries (that were replenished several times in our 2 night stay) and a tv! The staff were courteous & helpful and always on hand. We ate in the Chinese restaurant and the food was very good, but nothing could match the amazing breakfast, which offered a huge range of food from pastries, bacon & eggs to dumplings, noodles & rice dishes. We would definitely stay here again.

Hard to fault
Reviewed 6 days ago

My previous experience of other Shanghai-La hotels has been extremely good and this one did not disappoint.
It’s well located, the rooms are large and well equipped, the are a variety of restaurants and the staff are all extremely well trained - courteous and efficient.
I shall definitely stay here again when next in town.

Extraordinary Hospitality!
Reviewed 2 weeks ago

From the first contact nearly 6 months pre-trip to our last good-bye, our experience could not possibly have been more perfect! Resident GM Julian Darisse is not only an extraordinary hotelier, he is also so very charming! The concierge staff is perfect - name your need and they deliver! Special thanks to MaryAnn! And the greeting and last wave from Nana were so special...every staff member we came in contact with clearly loves their work and is committed to the highest level of service. Rooms are excellent, food options wonderful (and delicious) and location can't be beat.