4.0
Very Good 293 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
flower house home plant Architecture floristry lighting mansion Courtyard living room

Overview

Location

With a stay at Casavieja in San Cristobal de las Casas, you’ll be minutes from Church of San Nicolás and San Cristobal de las Casas Cathedral. This 4-star inn is within close proximity of Museo de San Cristóbal and Plaza de La Paz.

Rooms

Make yourself at home in one of the 40 air-conditioned rooms featuring plasma televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and irons/ironing boards.

Spa, Wellness & Premium Amenities

Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.

Food & Drink

Grab a bite at one of the inn’s 2 restaurants, or stay in and take advantage of room service (during limited hours).

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.

How to Get There

Casavieja
Calle Ma. Adelina Flores #27
San Cristobal de las Casas, 29230 Mexico

Reviews

No hot water, poor customer service
Charm_Lover

The hotel looks very pretty and historic. It is also very well located close to the centre However, when we arrived we were shown to a a very dark room with no fridge, no towels.
When I went to reception to ask (in Spanish) the staff were very unfriendly and hardly spoke. They gave me the bare minimum - 2 bath towels. I had to go back later for a bath mat which I was offered grudgingly.
We had no hot water in the evening and the next day - still none. We went to ask and were told it was fine but it was still just off freezing for the first 24 hours.
Very disappointing service and quality of room/facilities.

Lovely place shame the staff haven’t learnt how to smile!
Martin_carrier

This was a lovely historic hotel centrally located. Rooms were fine, comfortably appointed. Staff seemed very miserable, as though we were an inconvenience. It does not take much to smile and makes all the difference. A minor point we made coffee on the first night and this was not replaced, again it’s the attention to detail that was missing.

Historic grounds are beautiful, room needed attention, desk staff rude
Joy733

The architecture and grounds are beautiful which is what they seem to be banking on. Location good. Slept well. Space heater good. We were really excited about staying here but were so surprised to see the rough condition of the room and shocked with the poor customer service. Our reservation included a couple of free drinks. Since we don't drink alcohol, we asked for just plain orange juice. They brought what tasted like orange Kool Aid with a shot of grenadine. Yuck. When we asked about the orange juice instead, they said there'd be an add'l charge. We've never experienced such poor customer service in all our stays in Mexico. Whoever was at reception never looked up from their cell phone when we came or went the whole time we were there. We do speak Spanish and they acted like they didn't understand. It was just rude. We asked for a wake-up call the day we needed to leave early but doubted they'd follow through. We set 2 phone alarms which woke us up because they never called. The breakfast included is at a restaurant down the street. They seat you in an area in the corner as a hotel guest. Altho it was pretty empty, the service was not great, nor was the entree.