Veranda Chiang Mai The High Resort – M Gallery by Sofitel
What We Love
- Private balconies with day beds in the 80 guest rooms
- A cultural pavilion with daily classes in Thai cooking, flower garland making, fruit carving, and basket weaving
- Two restaurants serving international and Lanna (Northern) Thai food
What To Know
- The “Comfy Studio” rooms are a little on the snug side
- Check-in time ends at 9:30 p.m.
- The property declines certain group bookings, such as bachelor or bachelorette parties
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Veranda, set on valley slope just outside of historic Chiang Mai, offers 80 rooms with tremendous views over a mountain landscape of meandering streams, rice, and tea terraces. The rooms vary greatly, covering seven categories, but all have sleek furnishings, cushy duvets, big bathrooms, and private balconies with inviting daybeds. The spa offers signature treatments using products that were developed in-house, and the two restaurants offer European and local Lanna Thai fare, both with a choice of air-conditioned indoor or breeze-cooled outdoor seating with views of the infinity pool and the valley beyond.
In the Area
Although the Veranda is outside the city and relatively far from its temples, museums, restaurants and other attractions, it’s close to Wat Pra That Doi Suthep, a temple on a hill about ten miles from the city, and Wat Umong, another beautiful 700-year-old temple. It’s also very convenient for the Chiang Mai Night Safari, which offers after-dark tram rides though animal parks, and the riotously colorful botanical gardens of Royal Park Rajapruek. A trip into the city itself should include a stop at the Chiang Mai City Arts & Cultural Centre, the modern city’s premier museum.
How to Get There
We're two families with children/teen and had a fantastic time at the resort. They very kindly upgraded us to larger rooms together. Felt intimate and secluded; rooms and bathrooms are spacious with lovely toiletries. Staff are friendly, very accommodating and efficient. Especially the front desk and special mention to Benz who was a delight.
Reception and entrance looked a bit odd as it was under renovation but there wasn't much noise or disruption.
We booked this hotel based on the gorgeous pictures and no deception on the quality of the room (large size, superb material used, comfortable bed), nice view everywhere, a beautiful blend in terms of local and modern architecture.
But the food was terrible, the worst we had during our trip. The team makes absolutely no effort to make things right. We though cocktails will make things better but same, no talent in the team.
And to add on they had renovation work going on the 4 days we spent there. They didn’t mind using the jackhammer on Sunday morning. When we call the reception to mention that we book the hotel for the silent atmosphere they didn’t bother stopping the noise.
Not to mention that our driver bring back a sweater we forgot in his car on our second day, and same reception staff didn’t mention it and gave it back to us. They avoid responding to my emails.
Such a poor hospitality experience. Having a great design doesn’t allow you not to take care of all the rest a hotel should provide.
If you're looking for a relaxing holiday, I would recommend the Veranda High Resort in Chiang Mai. Accommodation is excellent, very spacious & overlooks a peaceful valley. Food was very good & the staff could not have been more helpful. We spent our days beside the infinity pool or going on day trips. There was very little entertainment & the Resort is quite a distance from shops. However a shuttle bus goes in to Chiang Mai city every day & day trips are easily arranged.
We enjoyed the most romantic time in this very secluded resort out of the city. Very friendly service, amazing food ( 24 hour room service included ) And enjoyed swimming naked in our own private pool. Perhaps the resort needs some cleaning up and fine tuning as far as some of the facilities but the charm is worth the visit.
On arrival we all thought this has to be heaven as the location was so beautiful even though it was a good half hour from the main city. On closer inspection however we could see this hotel was in desperate need of a makeover as the rooms were very shabby and tired looking. Whilst the infinity pool was stunning the boardwalks around the area were dangerous with most either broken or with nails protruding, there was only room for about 20 people around the pool so it was on a first come first served basis otherwise you missed out. The food and staff were excellent so if the powers that be spend some money on this hotel and bring it back to its former glory then it will be stunning but only for those who ask for serenity.