Veranda Chiang Mai The High Resort – M Gallery by Sofitel
What We Love
- Private balconies with day beds in the 80 guest rooms
- A cultural pavilion with daily classes in Thai cooking, flower garland making, fruit carving, and basket weaving
- Two restaurants serving international and Lanna (Northern) Thai food
What To Know
- The “Comfy Studio” rooms are a little on the snug side
- Check-in time ends at 9:30 p.m.
- The property declines certain group bookings, such as bachelor or bachelorette parties
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Veranda, set on valley slope just outside of historic Chiang Mai, offers 80 rooms with tremendous views over a mountain landscape of meandering streams, rice, and tea terraces. The rooms vary greatly, covering seven categories, but all have sleek furnishings, cushy duvets, big bathrooms, and private balconies with inviting daybeds. The spa offers signature treatments using products that were developed in-house, and the two restaurants offer European and local Lanna Thai fare, both with a choice of air-conditioned indoor or breeze-cooled outdoor seating with views of the infinity pool and the valley beyond.
In the Area
Although the Veranda is outside the city and relatively far from its temples, museums, restaurants and other attractions, it’s close to Wat Pra That Doi Suthep, a temple on a hill about ten miles from the city, and Wat Umong, another beautiful 700-year-old temple. It’s also very convenient for the Chiang Mai Night Safari, which offers after-dark tram rides though animal parks, and the riotously colorful botanical gardens of Royal Park Rajapruek. A trip into the city itself should include a stop at the Chiang Mai City Arts & Cultural Centre, the modern city’s premier museum.
How to Get There
Been there on 9-11 September with my family. We booked a Luxury 2 Bedrooms Suite in the Residence Zone which has a really wonderful mountain view. Though, it might be a bit far from the main facilities but they have cars which can take you anywhere in the hotel.
Staff here are very helpful and have great service-mind.
Really recommend to stay here if you want some peaceful relaxation and I definitely stay here again if I traveled to Chiangmai.
Ok, you will need to drive 30min by car to the center of Chiang Mai, but if you want to have a feeling of holiday escape without busy Thai chaos around you, this is place for you. And you can always get “Grab” to get into down town for less than 10$.
Complete serenity, spacious room, great staff and luxury comfort. And that view! I wish I could stay longer!
PS: Make sure you book pool or jacuzzi room! Worth it!
This is my forth stay in the Resort and my first with the (Newly Renovated) Scenery Pavilion. This resort is about 30 minutes away from the airport and ensure you with the privacy and the stay in the midst of the dense forestry.
Check in was a breeze and you're brought to your room with a buggy. On first impressions, the room is huge compared to my previous choice of the Valley Deluxe Scenery. Huge bathroom with two basins, bathtub, standing shower and toilet. A gigantic bed, TV area with L shape sofa that accompanied by many cushions and lastly the balcony with the sunken Jacuzzi with a day bed.
This is the first sofitel/mgallery branding resort that does not have a vanity kit provided. Standing shower has sharp edges where the soap bottles are held. Be extra careful when you are using the standing shower. I did not use the bath tub but the Jacuzzi at the balcony takes over an hour to fill. No clothes rack for drying except one that's in the toilet.
The sleeping area is dimly lit with different coloured down lamps at either side of the cabinets. No shoehorns, no shoe polishing kit and safe cupboard doors tilted and loosen. The cupboard's lighting is very odd since it does not illuminate the clothes rack, a shelf above it blocks out all the light, therefore making packing of stuffs very difficult. Sharp edges on the bed frame especially those facing the sofa area. No complimentary minibar, and two coffee capsules are given without any description of what they are.
There are plenty of switches in the room with no instructions on what they are for, I had to figure them out and only found out about the extra ventilation fan near the balcony doors. The balcony has no light but a tiny tea candle is provided. Not too sure why the lights are omitted though.
I experienced two times power outage in the evenings, and a call to the reception told me that 'The Government has taken back the electricity'.
I had room service most of the evenings due to the rain, and positively service was rather quick with an average of 30-40 minutes. However on once, my utensils were forgotten.
Positively, the WiFi in the room works very well. And there is a Samsung 43" Smart TV which allows for Wireless screening from your tablets/mobile phones. Housekeeping was done well and served promptly without disrupting your stays. On both occasions, Front Desk called to check if the housekeepers can proceed to clean the rooms prior to entering. Daily turn-down service are provided with cookies and/or and elephant plushie. Bottled water are replenished and provided daily.
Fern from the Front Office, Assistant Guest Experience Manager followed up with the faults in the room though, I did not manage to hear back from her again on any updates. That is unfortunately and not pleasant. The balcony sliders do not lock so I had not idea whether they are not supposed to lock, or they are faulty.
On a rainy Thursday evening, I returned from the City trip and at the lobby I asked for directions to the dinner restaurant. A Guest Service Officer directed me towards a flight of stairs with all of its side wall lights switched off or fused. The floor was wet from the rain and not lit at all. I had to use my phone's torch to brighten the surrounding area.
On a closing note, I loved the mountains and the service staff who are generally pleasant and eager to serve and that was why I chose to stay at the property for the forth time now. However, it does seem like the Resort has not lived up to the MGallery Sofitel branding with many amenity, facility omissions and exclusions. For the kind of price you pay per night, it does seem that many of the room amenities are not offered. The room I stayed in (908) is in dire need to live up to the price as well as the brand association.
I will not book the Scenery Pavillion again, I do not think you get enough value for your money.