89%
Members Recommend
4.5
Very Good 5989 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Convenient location in the center of town
  • Comfortable but contemporary rooms
  • Excellent treatments in the Chi spa
  • The Silapa Thai restaurant features the only chef's table in Chiang Mai, while the Kad Kafe eatery offers both pan-Asian and Mediterranean dishes
  • Horizon Club guests get perks like free breakfast, snacks in a private lounge and more

What To Know

  • Expect business travelers
  • Free cable Internet
  • Some rooms allow smoking
  • It’s a 10-minute drive to Chiang Mai International Airport
  • April to June is the warmest time in tropical Chiang Mai, with temps lingering in the high 90s
  • The fitness center offers personal training and group classes
  • There will be compulsory New Year's Eve gala dinner on Dec. 31 respectively
  • The cost of NYE dinner is: $175 per adult and $85 per child 3-11 (children 3 and under attend for free)

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom City Elegant Luxury Resort property Suite living room home cottage condominium

Overview

The Review

With a stay at Shangri-La Hotel Chiang Mai in Chiang Mai (Chang Khlan), you’ll be convenient to Central Chiang Mai Memorial Hospital and Chiang Mai City Arts & Cultural Center. This 5-star hotel is within close proximity of Chiang Mai Night Bazaar and Wiang Kum Kam.

Make yourself at home in one of the 281 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature bidets and hair dryers. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find a health club, an outdoor pool, and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Shangri-La Hotel Chiang Mai
89/8 Chang Klan Road
Chiang Mai, 50100 Thailand

Reviews

far from expectations
W5749JEthomasl

Decided to stay for 1 night, I paid about 115gbp for that stay, without breakfast.
To me this is worth 50gbp at best.

First the overdone security measures and lack of friendliness from security agents gave the tone to my stay when I arrived with a motorbike and was treated very poorly by Security agents, throughout my stay every time I would come back to the hotel, even when I showed my room card.

Then the reception experience was nothing better. Was the least friendly welcoming I have seen in this trip. Very impersonal - almost felt I was checking-in at the airport with a low cost company.
No information provided whatsoever with respect to the facilities or whatnot, not even with respect to the Loy Krathong festival which was happening. And there was no queue so they had all the time if they wanted...

The room itself was very big - and I really liked the shower which had lots of pressure.
But gosh I felt like I was sleeping in a dorm - I could totally hear the people in the room next door chatting. And they chatted a lot - until midnight and then in the middle of the night around 3am. and then in the morning around 9am again.

The pool experience was good - outside of the food menu which was massively overpriced and basic dishes.

On check out I wasn't asked about my stay - I guess they knew most people wouldn't enjoy the stay and at least had the politeness not to ask.

Will not return and will most likely avoid Shangri-La worldwide.
I wish I had gone to Le Méridien which was about the same price and looks much better.

Exceptional Service - Highly Recommended!
SBK2494

Exceptional service at this hotel. My wife and I stayed for 6 night this month and the experience was fantastic. Room was spacious and very clean. Breakfast was fantastic with a variety of delicious food to choose from (far better breakfast than other 5* hotels). Would like to thank the concierge, housekeeping and front desk team for taking special care of us. Would like to especially thank Kae at the front desk for going the extra mile for us, making it a fantastic experience and holiday for us. Small details can go a long way in customer service and experience!

Very good stay
bl0ndie72

We enjoyed a few days staying at the Shangri La hotel in Chiang Mai. Lovely well appointed room on the 5th floor. Big comfy bed. Tv. Safe, mini bar, big bathroom - couldn’t fault it.
Beautiful hotel, very nice varied breakfast included.
My only criticism would be too many noisy, badly behaved children at the hotel. Particularly at breakfast & also at the hotel pool. But this isn’t the hotels fault but the fault of the parents.
That aside, we had a lovely stay & the hotel is in a great location for the night markets & sightseeing.