Lotte Hotel Moscow
What We Love
- Les Menus de Pierre Gagnaire, an elegant in-house restaurant with a three Michelin-starred chef
- Atrium garden — an oasis in the lobby that’s also a pictorial representation of Russian history
- 5,000-square-foot Mandara spa offers treatments from Switzerland, England, Japan, Bali and more
- Social responsibility programs support children in Russian villages
What To Know
- Smoking is allowed in some areas of the hotel — but nonsmoking rooms are readily available
- Rooms in the back are quieter than those with city views
- Book treatments early — the spa fills up fast
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
The brand and the Zen contemporary décor are Korean; one of the celebrated restaurants (Megu) is Japanese-by-way-of-New-York, and the other is haute French cuisine; the cosmetics used in the spa’s facials are Swiss (Bellefontaine) and the overall vibe of this 300-room property is international-man-of-mystery. One of Moscow’s newest luxury hotels, the Lotte has quickly become a city fixture with its two celebrated restaurants (three when the Terrace is open in the summer) and the cozy Lounge bar. Work off the calories in the blue-tiled indoor pool, then relax in the Jacuzzi.
In the Area
You can walk to the Kremlin, St. Basil’s Cathedral and to the Pushkin Museum of Fine Arts, which has Russia’s best collection of impressionist and post-impressionist works. And, given that the hotel is on the Garden Ring, the vast six-to-eighteen-lane highway that circles Moscow, it’s an easy cab ride to pretty much any place else. But the nearest attraction is pedestrian Arbat Street, a 15th-century promenade that is lined with cafés, shops, churches, and statues of Russian notables.
How to Get There
Having stayed at two different Hyatt hotels, two different Marriott hotels, the Lotte out shined them all. The points incentive at the popular chains are worth giving up for the experience you get at the Lotte. Would say one of the best hotel experiences in my 30+ years of international travel.
We've traveled and stayed in good hotels around the world but never experienced such excellent staffs in almost every touch points as in my review title. I can't even name anyone or I have to name all! They were all super efficient and full of service mind. Just a little example - when we called the room service/housekeeping asking for an ice bucket, they even asked us that the ice bucket was for drinks or wine cooler! The customer service lady always provided great recommendations every morning we left the hotel and the bell always helped us with our luggage, They even called to confirm taxi for picking us up. This is really a top-notch hotel!
Room was so spacious, comfortable and luxury. Location is great - very close to metro and within walking distance to many good restaurants. Taxi was easy to find using the Yandex app.
Only a few minor complaint about the receptions which, I assumed, might be trainee. Some hiccups during the check-in and an error on room rate charge on the check-out. No electrical socket around the dressing area. And although breakfast was good (especially the tasty freshly-made egg station), most bakery items were not fresh - I noticed those remaining baked goods were repeatedly presented for all 4 days that I stayed.
This was as good as it gets. I am a frequent traveler and I have stayed in many many hotels all over the world. For work, I am in a different country every month. The best hotels might be in the Philippines (I know that sounds funny but totally true). On an equal or even slightly better level is this superb hotel in the heart of Moscow. Every single aspect is perfect. Magnificent rooms, amenities, staff, food, cleanliness, layout, decor ... you just cannot find one single thing to roll your eyes over. It is between Old Arbat Street and New Arbat Street. On one, you can walk all the way to Red Square, on the other you can take a bus to Red Square (Old Arbat is pedestrian only). There are many shops and groceries. Marks and Spencer was cleaner and better stocked than the one on High Kensington in London. We bought some meals in a grocery on the corner and the hot food was incredible. Hot grilled trout stuffed with thyme and lemon? Grilled brochettes of cubed salmon? Roasted quarters of orange duck? In a grocery deli? Wow. We found Moscow beautiful and interesting and met many friendly people including these dedicated guys who rescue abandoned dogs. Hey! Leave them a place to save their dogs and stop harassing them by trying to steal their property you blasted developer oligarchs!
This city is fabulous in beauty, space and cleanliness. Looks like Speer's aborted designs for Germania were improved upon and realized by the Russians.
Well back to the hotel. I think they must have a hiring policy on looks. Never seen so many truly gorgeous men and women working in the same place. Would I stay again? In a heartbeat.
I was amazed at the friendly reception when we arrived. I have my own butler, her name is Maria, and she is very helpful and eager to help us. We have been in Russia for 2 weeks and i have stayed in 2 hotels in Moscow and 2 hotels in St. Petersburg and I find that this is the best hotel that I have ever experience. Other than the friendly and kind reception, butler and concierge who bring our luggages, the hotel rooms were very very spacious. We ordered a deluxe bedroom, The bed was very comfortable, the bathrooms has bathtub as well as showers. The hotel has swimming pools, gym, sauna, jaccuzi and hammam which are all free. The location is in Arbat district, close to metro station, lots of restaurants, cafes and supermarket. The Lotte Plaza is being renovated, but there are a shopping mall nearby too. My family really likes this hotel, we would certainly comes back and recommend this hotel to our friends and relative.
One of the best hotels I have experienced
It’s comfortable,central,excellent facilities,the staff is very pleasant and helpful with very good English language, the food and is excellent in the hotel restaurants and coffee shop