Hotel Savoy Moscow
What We Love
- 82-foot indoor pool tricked out with geysers and cascades
- Savoy restaurant is a rococo landmark—mirrors on the ceiling, fountain in the center, gold leaf everywhere
- Super-central location near major sights and three Metro stops
What To Know
- Sauna hours are limited to mornings (7-11 am) and evenings (7-11 pm)
- If arriving late, confirm your reservation — non-guaranteed holds are cancelled at 4 pm
- WiFi is free
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Staying in this neoclassical gem is like walking into a Russian novel — the 1913 building is a time capsule of pre-Bolshevik Russian splendor, with a fireplace in the Hermitage bar, gilded ceilings in the Savoy restaurant and marble fixtures in the 67 rooms. And a 2005 renovation means that the modern conveniences are just as impressive; the pool has countercurrent pressure to aid in your workout, the treadmills in the gym are new and buffet breakfast and WiFi are included in the room rate. More than a hotel, the Savoy continues to be part of the city’s history — locals order special occasion cakes from the restaurant, and stop into the bar for business meetings or a drink before the Bolshoi.
In the Area
Pull on your fur hat and stroll 500 meters to the Bolshoi for ballet or opera or to the Maly Theater for drama, or fast-forward through Russian history by visiting the Kremlin Museum. You’ve got modern Moscow at your feet, with the city center, major malls GUM and TSUM, and the Metro steps away. If you want to prolong the feeling of being an extra in Dr. Zhivago a little longer, the concierge can direct you towards ice skating and boating excursions.
How to Get There
This hotel is perfectly located near Detskij Mir and Bolshoi theater, short walk to Red Square and other main attractions. It's a fairly small hotel with nice rooms, beautiful dining room, and very nice breakfast. The problem is the hotel's staff. For a five-star hotel people working at the front desk have no clue of customer service, people at the restaurant can't smile and look sad and angry.
I was on a river cruise when I realized that we'll need transportation from the train station to the hotels. We had a very poor phone connection and almost no wifi, but I managed to contact the hotel several times to request transportation. They emailed me a form wich required to fill out some secure information including full credit card number with the expiration number and security code (even those they had it all on file). With the risk of having my information stolen and great difficulty figuring out how to send this form back to the hotel I spent all day completing this task. At the end of the day, I got an email that they could not complete my request because credit card information was missing. Being pretty upset, I called the hotel again and talk to the lady responsible for transportation; finally, she sent me an email with pick up conformation. Well, guess what...nobody was waiting for us at the station. I made 4 phone calls to hotel and was put on hold or hanged on every time, and never was allowed to talk to anyone. After waiting for 30 minutes we took a taxi. When we arrived the girl at the front desk told me that it was NOT their fault that nobody picked us up.
Our room was quiet but very hot, I set a thermometer to a lowest, 10°C (50°F), but the room was still hot. I lost a count of how many times I had to complain. One time I was told that engineer checked our and said that it was cold enough for him, another time that it was fixed, the last straw was when night supervisor told me that nothing could be done for me and nobody cared if I could sleep or not. Finally, on the fourth day, I was able to talk to Maxim, an associate director who was polite, understanding and apologetic. He promised to fix our AC, later that day he called me and told me that AC was fixed. Unfortunately, our room got only hotter after that. Since it was almost the end of our stay I did not bother to talk to Maxim again. I would like to thank him for everything he's done and the way he treated us, I wish all hotel's employees could treat customers the way he did.
Usual Savoy standard of beautiful classic hotel. Public areas amazing. Staff professional, polite and very helpful. Good security on door. Only let down was large dirty stained rug in room - Would not even walk in room without shoes as felt so dirty. Another let down was no vegan options on menu - so we went to a lovely vegan/vegetarian restaurant called 'Fresh' nearby. So the hotel lost our custom in the restaurant.
"This is the Hotel for me" was the first impression and reaction when we stepped into the lobby. Our luggage was discretely taken over by the porters while we attended to the check-in. The receptionist spoke good English, and clearly was anxious to ensure our stay in Moscow would be memorable; she offered help on just about everything a visitor might like.
Our room was delightful - spacious, light - and the bed very comfortable. Nice, well-appointed bathroom. Perhaps the only thin we missed was a coffee/tea making "set", but that certainly didn't spoil our enjoyment ! An excellent buffet-style breakfast offered just about everything a traveller might want. Oh, and did I mention the amazing breakfast room, with exquisitely painted ceilings. a cheerful fountain and a live pianist ... Massive character, superb ambiance, very efficient and discreet waiters.
Oh yes, the Hotel Savoy in Moscow ticked just about every box ... I've been around a bit, and stayed at some of the world's top hotels, but, for me, this is No One Best !
And it's well centrally located - a few minutes' walk from Red Square, and just around the corner from the Bolshoi Theatre. All in all, a very pleasant experience !