3.5
Average 206 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby living room home Boutique

Overview

Location

With a stay at Mesón de Santa Rosa Luxury Hotel, you’ll be centrally located in Queretaro, steps from Plaza de Armas and Ignacio Mena Rosales House of Culture. This 4-star hotel is within close proximity of Government Palace and Casa de la Zacatecana Museum.

Rooms

Make yourself at home in one of the 17 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this Colonial hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Queretaro? This hotel has 32 square feet (0 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

How to Get There

Mesón de Santa Rosa Luxury Hotel
Pasteur Sur 17
Queretaro, 76000 Mexico

Reviews

3.5 Average 206 Reviews
Disappointed
Reviewed 1 week ago

Was a very bad experience, service is awful, the concierge lady is unhelpful she doesn’t like her job, the complete place is old and not clean, service people is in bad mood all the time, the only good thing is the location because is in downtown and we can walk everywhere easy

Not welcoming
Reviewed 3 weeks ago

Wanted to view the property for a stay as I had concerns about the proximity to the Plaza de Armas and noise levels.

The moment I walked in, a condescending young woman playing hostess made me feel unwelcomed and told me to keep out of the way of her waiters. Wow - I'm a grown woman with a solid set of life skills which includes not impending the staff from completing their duties. The front half of the hotel is the restaurant and I wanted to see what the property has to offer because I was looking for a top notch hotel with a half-way decent pool. Before I could even decide if this was a property where I wanted to stay, the hostess chased me off telling me I wasn't allowed to look at the property.

As a female, solo traveler, it is important to me to feel comfortable and welcome when seeking accommodations and I felt neither - so, decision made. My platinum card won't be used at this Meson.

I will, instead, stay at boutique Hotel Serafin where there may not be a pool but the staff has is gracious and welcoming.

Just a bad stay
Reviewed 1 month ago

I don't have words to express my disappointment. I have been there several times though out the last 15 years. This time I walked in and almost fainted. They remodeled and they turned it into a cheap hotel. Painted tile through out the hotel and rooms, gold. The stone work, and fireplaces also gold. The lack of respect for what exactly you visit a Mexican
historical property, they managed to butcher it. The service is so poor and not for lack of the personnel trying, it's basically lack of proper training. Definitely no longer a 5 star hotel. Shame because it was a beautiful property.

Definitely Not a 5 Star Hotel
Reviewed 4 months ago

This is a beautifully decorated, rustic, colonial building converted into a boutique hotel. The design and decor is very nice, but definitely hides what the hotel lacks in service and amenities. Room was not serviced regularly despite asking several times, towels were always minimally replenished, only 2 bath towels for 2 guests, no small hand towels, pillows missing pillow cases, sink not draining, no hooks anywhere near the shower to hang towels. This was a nice hotel, but definitely do not expect 5 star service and amenities.

Ceo
Reviewed 4 months ago

Very tiered and run down. Bad service. No amenities. No bath robes, and not a nail on bathroom walls to hang a towel. No drinking water. Only good thing is the location. Claims 5 stars, I would give it 2. Run from this place.