4.0
Very Good 560 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The stately lobby, with its soaring stone columns, chandeliers and carved wood furnishings
  • The spa’s stone-walled treatment rooms
  • Traditional Mexican fare at the La Cocina de los Angeles restaurant

What To Know

  • Guestrooms feature a serene neutral palette with local touches like Mexican bedspreads
  • There’s an outdoor swimming pool and a fitness center
  • The hotel is a short taxi ride from Puebla’s historic Old Town

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Classic Resort Suite bed frame bed sheet cottage duvet cover pillow

Overview

A grand whitewashed hotel where colonial-style decor meets modern convenience in downtown Puebla, with a spa and pool

The Lowdown

With an elegant white façade, colonial-style details inside and amenities that include a spa and pool, the eco-friendly InterContinental Presidente Puebla welcomes business and leisure travelers alike. The 200 guestrooms come in a number of configurations, but all have white linens, work desks, flat-screen TVs and marble bathrooms. The suites are well worth the upgrade, as they feature a separate dining and sitting area with olive-green sofas. The hotel’s lobby, adorned with columns and chandeliers, makes a dramatic setting for meetings or a drink, while the restaurant, La Cocina de los Angeles, incorporates local foodie traditions with international fare. Work off all the carbs at the on-site fitness center, open 24 hours a day.

In the Area

The area around Puebla is known for its dramatic scenery. Some guestrooms even have views of the Popocateptl volcano, which is surrounded by national park lands. (If conditions permit, see it up close on a challenging daylong hike.) The postcard-perfect village of Cholula, a former Aztec settlement known for its churches and archaeological sites, is well worth a daytrip as well. In Puebla itself, try specialities like molé poblano at local joints like Cemitas y Tortas Evelin or the more formal La Casona de la China Poblana.

How to Get There

InterContinental Presidente Puebla
Blvd Hermanos Serdan 141
Puebla, 72140 Mexico

Reviews

4.0 Very Good 560 Reviews
A Little Noisy
Reviewed 2 weeks ago

You can tell this is an older property and hotel, but the room I was in was still fairly clean. The bathroom was the same, but there were some small little quirks with it: 1) it had a double sink, which was unnecessary since I was traveling by myself; and 2) the shower leaked from the handle to control the flow from the bathtub and the shower. It was nice that there were two different shower options, but when I used the stationary one, the other one leaked water in addition to the bathtub spigot – so, it seemed like there was water coming out everywhere. Fortunately, even with all of this water coming-out everywhere, the water pressure was good... Unfortunately, the thing that would potentially deter me from staying here again was the ambient noise from the hotel. I do prefer complete silence when I sleep, but I could hear the lobby music (light jazz music) through the walls/door past the time I went to sleep at 10:30pm. It must stop at some point, because I did not hear it in the morning. But by this point, you can hear a lot of birds from the swimming pool which is in the middle of the property. It comes and goes with the birds, but it can also get quite loud... Other than these aspects, I would say the experience in staying here is fairly good and typical of any other InterContinental Hotel.

Very disappointed
Reviewed 2 months ago

Good morning,
I recently stayed at the Intercontinental Presidente Hotel in Puebla, México.

I will unfortunately never stay at that hotel again. They do not respect the “do not disturb” signs that are hung on the doors.

I complained about this when I was checking out of the hotel, leaving them my business card so that they would contact me regarding this. They did indeed contact me and admitted to me that they did enter the room, on a daily basis, in spite of having a do not disturb sign on the door.

The person, from guest relations contacted me via email and justified the entry into the room as a hotel policy, “to verify my well-being”. I find their entering the room as an absolutely, unacceptable violation of privacy.

I will never stay at that hotel again, and will strongly encourage other individuals in our company to also never stay at the hotel either.

They have lost me as a customer as well as other individuals in our company that travel to Puebla, Mexico.

Not what I expected.
Reviewed 5 months ago

Pictures look far better than the hotel itself.
The hotel is old and need updating. Sheets had a couple of visible stains (although they seemed they had been washed luckily!!).
Rooms are quite far from the lobby which is not a big issue but I failed to learn that before booking.
I tried to order Room Service but got no answer from rom service, reception or concierge for at least 6 minutes. I actually grabbed my mobile phone and called the hotel where I was transferred to Room Service for me to place the order on my mobile!!
Lots of noise inside the room 1120, you can hear what is happening in the street (which by the way is something that happens in many hotels in Puebla).
Staff is attentive and friendly but that is not enough to have a good experience.
Still looking for a decent hotel for an overnight in Puebla (other than Rosewood!!).

Lots of potential, but ultimately frustrating
Reviewed 5 months ago

This is a really lovely property with, for the most part, a pleasant and helpful staff. But, as many have said before me, it needs updating. There are problems with the air conditioning, hot water, and internet (which is awful).
The staff is very young, inexperienced, and inconsistent in the service they offer. For example, the head concierge is polite and professional, but doesn’t seem to know much. The Ambassador check-in desk is staffed, but it was made very clear to me that she was too busy to be bothered by an Ambassador member. As I approached her desk, she waved me away and sent me to the regular check-in desk.
For an Intercontinental, it rates pretty low. Puebla has lots of hotels so there’s really no need to bother with this one.

Good, but need improvements...
Reviewed 8 months ago

Good hotel, good service, big and comfortable rooms. Unfortunately needs better maintenance: a bulb in bathroom was not working, the painting on ceiling was ugly, on the corridor the smell was not that good...