4.0
Very Good 530 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The stately lobby, with its soaring stone columns, chandeliers and carved wood furnishings
  • The spa’s stone-walled treatment rooms
  • Traditional Mexican fare at the La Cocina de los Angeles restaurant

What To Know

  • Guestrooms feature a serene neutral palette with local touches like Mexican bedspreads
  • There’s an outdoor swimming pool and a fitness center
  • The hotel is a short taxi ride from Puebla’s historic Old Town

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Classic Resort Suite bed frame bed sheet cottage duvet cover pillow

Overview

A grand whitewashed hotel where colonial-style decor meets modern convenience in downtown Puebla, with a spa and pool

The Lowdown

With an elegant white façade, colonial-style details inside and amenities that include a spa and pool, the eco-friendly InterContinental Presidente Puebla welcomes business and leisure travelers alike. The 200 guestrooms come in a number of configurations, but all have white linens, work desks, flat-screen TVs and marble bathrooms. The suites are well worth the upgrade, as they feature a separate dining and sitting area with olive-green sofas. The hotel’s lobby, adorned with columns and chandeliers, makes a dramatic setting for meetings or a drink, while the restaurant, La Cocina de los Angeles, incorporates local foodie traditions with international fare. Work off all the carbs at the on-site fitness center, open 24 hours a day.

In the Area

The area around Puebla is known for its dramatic scenery. Some guestrooms even have views of the Popocateptl volcano, which is surrounded by national park lands. (If conditions permit, see it up close on a challenging daylong hike.) The postcard-perfect village of Cholula, a former Aztec settlement known for its churches and archaeological sites, is well worth a daytrip as well. In Puebla itself, try specialities like molé poblano at local joints like Cemitas y Tortas Evelin or the more formal La Casona de la China Poblana.

How to Get There

InterContinental Presidente Puebla
Blvd Hermanos Serdan 141
Puebla, 72140 Mexico

Reviews

4.0 Very Good 530 Reviews
Good, but need improvements...
Reviewed 3 weeks ago

Good hotel, good service, big and comfortable rooms. Unfortunately needs better maintenance: a bulb in bathroom was not working, the painting on ceiling was ugly, on the corridor the smell was not that good...

Terrible
Reviewed 4 weeks ago

Worst stay I’ve ever had in an Intercontinental hotel. My family came to stay here for a wedding. The air in the rooms doesnt work, some rooms smell bad, the mini bar is locked, the night of the rehearsal dinner there was no hot water...

Good hotel, needs updating
Reviewed 2 months ago

Good hotel near downtown Puebla. The rooms are a bit dated and need updating. The AC is one of the older thru the wall unit and was a bit of a challenge locating the remote and getting it to work. What makes up for the room is the breakfast - scrumptious with a huge variety. The baked pastries and cakes were excellent. I would recommend staying here though and you will be impressed by the outside and lobby that give you the feeling of being in a high end resort. Paid $95 per night.

Great Hotel
Reviewed 2 months ago

I stayed in the hotel for two weeks and it was just great. My room was very nice, spacious and I really felt well there. Breakfast in the morning was good ith sufficient choices. Waiters are always willing to take up additional orders for omelettes, scrambled eggs, etc. Pool area was great to relax. Bar in the evening served great Margharitas. The interior of the hotel was just great with old type furniture you owuld expect to see in Mexico. Easy to walk to the shopping mall or to the Avenida Juarez for dining out. Great REstaurants there.
All in all - Great stay!

Great service and good deal for your money (or points)
Reviewed 2 months ago

The PROS:
The hotel is great and so is the rest of the staff. They are extra nice and the facilities are good. We were celebrating our 7th Wedding Anniversary and an upcoming graduation (next month), so my husband emailed them about it. Not only did I get a room upgrade (which was guaranteed as an IHG Platinum Ambassador elite), we also got Club Lounge access so we enjoyed the free breakfast (with lots of fruits and juice) and early night snacks (and would have been able to enjoy alcohol too but we don't drink). Please note that Club Lounge access is not guaranteed anymore even if you get upgraded to a Club room, so it was really nice to have it on this property, while I was disappointed to get nickel & dimed at the Mexico City Intercontinental.
We were happily surprised with a very well done decorations in the room, including balloons, a Happy Anniversary banner, dozens of post-it love notes all over the room and bathroom, a welcome letter, fruits and a fresh mango puree for me. Amaranta and her staff did a great job on this. Alejandro (Alex) was also great in answering our questions and giving recommendations while we were there. He also made sure that we had a better experience at the Mexican restaurant the 2nd night where the staff and manager were very nice and attentive so they got a good tip.

The CONs:
We were happy about the upgraded room, but would have preferred a double or a queen bed like our original booking. We don't like being too far away from each other in the bed, or having to crawl more to reach the bedside tables.
The bathrooms also didn't have any exhaust fans, so when someone was doing the #2, it would stink up the whole room and would take a long time to dissipate. I also missed my bidet, which should really be a standard in all the top hotels worldwide, aside from the exhaust fan in the bathroom.
We also chose a green-stay or no cleaning in our room until we left, mostly because my husband likes his privacy. Unfortunately, this means that we had to keep requesting to get our daily water (free for elites) and the amenities (toiletries and towels as needed), and on some days they kept forgetting to bring them up after I called. I had to leave without shower one day because I ran out of shampoo and conditioner, and when we came back it still wasn't delivered like I instructed, even after calling again. We learned the lesson at the next hotels, and requested to have all the extra amenities, water and towels delivered the first day, so we don't have to keep calling them every day.
The Italian restaurant is also nothing special except being located inside a high-class hotel so it is overpriced. We expected good service in this nice restaurant, but not only they didn't check on us after we got the food (and the pasta was too hard, not even al dente yet, mostly undercooked), they mostly ignored us even after multiple attempts at hailing them. My husband already finished his food before the manager or some other uniformed guy finally talked to us, and by then I already lost my appetite. They also took forever finishing up and giving us the final bill. They can't say that there were too many other customers because there was only one other group there the whole time, and aside from the cooks, there were 4 other staff members that we saw including the nice lady who was the first to attend to us before the waiter took over. After waiting 15mins, we had to hail what we think was the manager again just to get our bill so we could go.