4.0
Very Good 57 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The stately lobby, with its soaring stone columns, chandeliers and carved wood furnishings
  • The spa’s stone-walled treatment rooms
  • Traditional Mexican fare at the La Cocina de los Angeles restaurant

What To Know

  • Guestrooms feature a serene neutral palette with local touches like Mexican bedspreads
  • There’s an outdoor swimming pool and a fitness center
  • The hotel is a short taxi ride from Puebla’s historic Old Town

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Classic Resort Suite bed frame bed sheet cottage duvet cover pillow

Overview

A grand whitewashed hotel where colonial-style decor meets modern convenience in downtown Puebla, with a spa and pool

The Lowdown

With an elegant white façade, colonial-style details inside and amenities that include a spa and pool, the eco-friendly InterContinental Presidente Puebla welcomes business and leisure travelers alike. The 200 guestrooms come in a number of configurations, but all have white linens, work desks, flat-screen TVs and marble bathrooms. The suites are well worth the upgrade, as they feature a separate dining and sitting area with olive-green sofas. The hotel’s lobby, adorned with columns and chandeliers, makes a dramatic setting for meetings or a drink, while the restaurant, La Cocina de los Angeles, incorporates local foodie traditions with international fare. Work off all the carbs at the on-site fitness center, open 24 hours a day.

In the Area

The area around Puebla is known for its dramatic scenery. Some guestrooms even have views of the Popocateptl volcano, which is surrounded by national park lands. (If conditions permit, see it up close on a challenging daylong hike.) The postcard-perfect village of Cholula, a former Aztec settlement known for its churches and archaeological sites, is well worth a daytrip as well. In Puebla itself, try specialities like molé poblano at local joints like Cemitas y Tortas Evelin or the more formal La Casona de la China Poblana.

How to Get There

InterContinental Presidente Puebla
Blvd Hermanos Serdan 141
Puebla, 72140 Mexico

Reviews

4.0 Very Good 57 Reviews
Business Trip
Reviewed 3 days ago

Nice atmosphere and friendly staff. Helpful in every case, question or problem. I come here since 2014 and it is also in the future my first address in Puebla. All my wishes were fulfilled to my satisfaction

Relax time
Reviewed 3 weeks ago

This hotel is so beautiful , if you stay one night of few days you have the same quality of services , all the employees are very smart and very professional. Thanks to all of them , the greatest experience , perfect hotel for business or for vacation with family.

Always a pleasant stay!
Reviewed 1 month ago

Anytime I travel to Puebla I always stay at the Presidente. The hotel is always very clean and the staff is very courteous and helpful. My stay on this particular trip was wonderful. I was placed in a room with an outside balcony view of the city and Popocatepetl that was absolutely breathtaking to wake up to every morning while enjoying an espresso in my room. It can be a bit noisy sometimes (as I read in some of the other reviews), but the hotel is located in the middle of the city, so I can't expect it to be dead quiet, and the noises never have kept me awake at night. Overall, my stay was excellent as always. Thank you!

Overall ok; probably wouldn't return
Reviewed 2 months ago

We stayed here for two nights in December 2018 - two adults and two teenage daughters in a room with two beds.

Location-wise, the hotel is located on the outskirts of Puebla on the road from Mexico City, about a five-minute drive from the historic centre of Puebla. Therefore, it is not the type of hotel that you can easily leave in the evening for a walk and, from what I could see, there was not a lot to see or do in the neighbourhood.

The hotel is very impressive in terms of style and architecture. There are several restaurants, a small shop, and a lounge for IHG members with free drinks and snacks.
There is an outdoor pool which we didn't use as it was winter. We used the gymnasium, which had a good range of equipment.

The check-in experience was very slow. I was travelling with family members and we had booked two rooms. One room was not available when we arrived at 4pm, although the official check-in time was 3pm. The room became available at about 4.30pm.

The room was adequate, although it could benefit from an upgrade. For example, the air-conditioning unit (which we couldn't work out how to operate) belonged in a museum. The beds were small - they looked like double beds. Queen beds would have been nicer. The TV was ok. Wifi was generally ok in the room but a bit patchy outside the room.

The breakfast buffet had a good selection of fruit, cereals, toast etc and mainly Mexican dishes.

Overall, there is nothing overly negative or overly positive to say about this hotel. Stay here if you have a car or don't mind using a taxi to visit places. Next time we're in Puebla I would prefer a room with larger beds.

A Little Noisy
Reviewed 3 months ago

You can tell this is an older property and hotel, but the room I was in was still fairly clean. The bathroom was the same, but there were some small little quirks with it: 1) it had a double sink, which was unnecessary since I was traveling by myself; and 2) the shower leaked from the handle to control the flow from the bathtub and the shower. It was nice that there were two different shower options, but when I used the stationary one, the other one leaked water in addition to the bathtub spigot – so, it seemed like there was water coming out everywhere. Fortunately, even with all of this water coming-out everywhere, the water pressure was good... Unfortunately, the thing that would potentially deter me from staying here again was the ambient noise from the hotel. I do prefer complete silence when I sleep, but I could hear the lobby music (light jazz music) through the walls/door past the time I went to sleep at 10:30pm. It must stop at some point, because I did not hear it in the morning. But by this point, you can hear a lot of birds from the swimming pool which is in the middle of the property. It comes and goes with the birds, but it can also get quite loud... Other than these aspects, I would say the experience in staying here is fairly good and typical of any other InterContinental Hotel.