4.5
Very Good 332 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at El Sueño Hotel & Spa, you’ll be centrally located in Puebla, steps from Amparo Museum and Palafoxiana Library. This 4-star hotel is within close proximity of Puebla Cathedral and Profetica.

Rooms

Make yourself at home in one of the 20 individually decorated guestrooms, featuring minibars and DVD players. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access and tour/ticket assistance.

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

How to Get There

El Sueño Hotel & Spa
9 Oriente No. 12 Centro Histórico
Puebla, 72500 Mexico

Reviews

4.5 Very Good 332 Reviews
You get what you pay for? In this case, I HIGHLY DOUBT so...
Reviewed 3 weeks ago

This is the extended version of the original because booking has a limited amount of characters that I can type. I liked the friendliness of the staff. I disliked the part where I was ignored and had to have my bf step in. The place has a good concept going on but has a long way to go to achieve true 4 star quality.

I didn't appreciate being dismissed. I also didn't appreciate that I was told "when you check out you can fill out a questionnaire that the owners will read"....what service did that do for me if I had just checked in and I was already miserable with two more nights to go!? A/C was extremely noisy: management dismissed it with a "I check the AC everyday" There was too much light going into the rooms, couldn't sleep. Their response: past 12am: we can see if we can turn off some of the hotel lights. Still couldn't sleep. Past 2am: we were switched to a different room that had "natural light" come in from an open air space from behind an open bathroom floor (marina) and I guess really bright "natural " AC light. We hardly got any sleep and my partner, who is a light sleeper, did not get any sleep. Another bothersome issue for us, we live together yes, but definitely do NOT like hearing each other's necessities every time we had to use the bathroom. Honestly, we were shocked to have booked a "4 star hotel" and had such a horrible experience that definitely hindered our first time in Puebla because we were sleep deprived. El Sueno means "the dream" but we definitely did not have any dreams that one night. Furthermore, we were originally scheduled to spend 3 nights there but could not make it past the first night and had to check out early. Fortunately, through some arguing, we were able to cancel the other two nights. Unfortunately, a FULL rate was charged for that night and not was we had paid per night. We feel really taken advantage of. Am I supposed to be grateful that I was refunded some of my money on a nonrefundable fare? I don't think so when an alleged 4 star hotel does not deliver and is not up to standard of any other 4 star hotels that we've stayed at...and we've traveled quite extensively both for business and leisure. We did not get what we paid for.
I honestly don't get how this place has such great ratings, maybe those that don't have a great experience have not bothered to share? Or is it that some of this travel websites omit such criticism because it will affect their bookings and they just don't post extensive negative reviews?

i.e. even one of the hotel attendants blurted out that our complaint about the light going through had been mentioned by other guests (and I guess they continue to ignore our complaints). I don't believe, that at least that part, this issue is not easily solved by adding blackout curtains/blinds...small investment in the long run and better experience for its guests. Lastly, the pool was dirty and the jacuzzi empty/unavailable.

Great location and excellent rooms
Reviewed 4 weeks ago

The location is great, a calm oasis from the busy street outside and within easy walking distance of most sights in beautiful Puebla. The rooms are spacious and comfortable and very quiet and lots of extras are provided - slippers, robes. The staff were helpful and friendly . We used the jacuzzi and steam room on one occasion which were ok but not a great experience ! Breakfast is very good although a bit misleading as we had 'breakfast included' rate but this is only small bowl of fruit , tea/coffee and toast - everything else is extra - all excellent quality and imaginative and individually cooked but not the usual buffet style. The restaurant for lunch and dinner is excellent with a great view from the balcony in the evening or in a shady ,pretty courtyard for lunch. It was very relaxing and a great choice for our 3 days in Puebla.

The perfect place
Reviewed 6 months ago

This was my first trip to puebla, when I saw this hotel on internet immediately I love it.. this hotel is perfect,it’s kind of zen. The food is really delicious and the service is great. The rooms are cute and quiet and in a very good location..

Nice hotel
Reviewed 6 months ago

Very clean hotel room with friendly staff. The provided bottled water next to the sink in the bathroom. Mini bar prices were very reasonable. Breakfast was good. Location was convenient walking distance to shops and restaurants.

Special efforts but failed
Reviewed 7 months ago

They put special effort on every aspect of the place. Clean and very original.
Food is good with great presentation.
One of the nightstand glass tops cracked when I placed my water glass and they charged me for the broken glass. Never seen a hotel do this. Everything else was ok