4.5
Very Good 1288 Reviews
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What We Love

  • Great location close to all the shops, restaurants and green spaces of Mexico City’s swish Polanco neighborhood
  • Concierge and room service are available 24 hours a day
  • Guestrooms are uniformly spacious; Standard Rooms are 430 square feet

What To Know

  • A 16 percent VAT and 2.5 percent city tax per night will be collected at the Jetsetter checkout
  • WiFi is an additional cost of $19.95 per day
  • The hotel will be open during an extensive renovation from December 17th to July 2013

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at JW Marriott Hotel Mexico City in Mexico City (Polanco), you’ll be minutes from Auditorio Nacional and French Embassy. This 4.5-star hotel is close to Chapultepec Park and Parque Zoologico de Chapultepec.

Make yourself at home in one of the 312 air-conditioned rooms featuring iPod docking stations and minibars. Your pillowtop bed comes with down comforters. 37-inch LCD televisions with premium TV channels provide entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Relax and unwind with massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find a health club, an outdoor pool, and a spa tub. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Mexico City? This hotel has 3454 square feet (321 square meters) of space consisting of a conference center and meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.

How to Get There

JW Marriott Hotel Mexico City
Andres Bello No 29
Mexico City, 11560 Mexico

Reviews

4.5 Very Good 1288 Reviews
Fantastic stay
Reviewed 1 week ago

We recently stayed at the JW Marriott for 3 nights. This hotel has a fantastic location within the Polanco district. Very convenient to shopping and restaurants. One of the main reasons for our trip was to dine at two of Mexico's most renowned restaurants: Pujol and Quintonil, both within walking distance from the hotel. We walked to and from both restaurants at night. Safe neighborhood. Not far from the airport. Sunday morning, with light traffic, took 20 minutes to get to the airport for our flight back. Traffic can be bad on weekend evenings though.
The hotel itself is gorgeius, with a luxurious, but welcoming lobby. Several restaurants in the hotel. Unfortunately didin't have time to try any of them. Service was really good. Checking in was a breeze. Their concierge desk was very helpful, and they can plan any type of activity or transportation need for you.
The room was on the small side. My only complaint. The bed was super comfy, and there was no problem at all with noise.
I definately reccomend the JW Marriott and would stay here again when I come back to this beutiful city.

Beautiful hotel and excellent service
Reviewed 1 week ago

Overlooking the concert hall and parade grounds, our room was beautifully appointed and we were treated royally. We are fortunate to have access to the Executive Lounge and David spoiled us each evening visit.

Beautiful lobby, dated rooms, mixed service
Reviewed 1 week ago

My husband and I stayed here on our honeymoon and were indeed wowed by a proactive upgrade to a suite, complete with champagne and lovely decorations. That said, we experienced a few really bad missteps for a hotel of this caliber. Even worse, when I emailed the hotel team to share our feedback, no one even responded to me. Really unprofessional.

1) When we returned to our room the first evening, the housekeeping staff did not replace the complimentary bottled waters. I called down and asked that they be sent up quickly, as we wanted some water and were eager to get to bed. I was told they would be sent up immediately. It took 30 minutes to bring us a few bottles of water.

2) The second day of our stay, housekeeping never came to clean the room. We left the room around 10am (certainly not late enough that they would have passed over the room), and when we came back at 4pm it was still not cleaned. We called down and asked that they come at 6:30, as we would have left by then but now were about to rest. The doorbell rang at 5pm while we were both asleep, waking us up from our nap. We reminded them to come back at 6:30.

3) When we received our bill on the final day, there was a fraudulent room service charge on it. I called down to the front desk and was told that they would look for the receipt as to the proof that it is valid. If they could not find the receipt, they would remove it. That is not the way to address this - the individual implied that I was lying and he needed to find proof, rather than saying that they might have made a mistake and need to look into it. (Needless to say, they could not find the receipt and thus took the charge off.)

Again, we are certainly very thankful for the lovely upgrade and the other treatments, but that aside, the service was really unfortunate in several ways and not akin to service I have come to expect from the JW brand.

Best in class
Reviewed 1 week ago

This is certainly Marriott’s best western Hotels and I certainly recommend. Location is outstanding - Polanco is central to the buzzing business center, straight across from the Concert Hall and numerous attractions and restaurants - although you will find the hotel options fairly amusing themselves, not only for the food (with three different choices of cousins without ever leaving the place) but excellent service - something their entire staff seems to have been very well trained in and now do it for pure delight to serve you well: from running into Randon servants in the elevator clearly interested to find if you find your stay ok through reception, housekeeping and all the way to their staff at the wellness center (a must go I would say), they really are into making the guests experience remarkable.
Make sure you give your Marriott Rewards number to the receptionist by no later than checkout so they release you from any Wifi charges (including the super fast choice you make upon signing in). If you don’t have one just make sure you get one before you leave.

A Top Class Hotel
Reviewed 2 weeks ago

JW Marriott’s are quite reliable. The JW in Mexico City is no exception. A very comfortable modern hotel in a central part of town. Safe stroll out to local restaurants, or eat in. A fine Executive Lounge, offering free wines in the evening.