4.5
Very Good 1322 Reviews
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This Hotel meets our standards
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What We Love

  • Great location close to all the shops, restaurants and green spaces of Mexico City’s swish Polanco neighborhood
  • Concierge and room service are available 24 hours a day
  • Guestrooms are uniformly spacious; Standard Rooms are 430 square feet

What To Know

  • A 16 percent VAT and 2.5 percent city tax per night will be collected at the Jetsetter checkout
  • WiFi is an additional cost of $19.95 per day
  • The hotel will be open during an extensive renovation from December 17th to July 2013

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at JW Marriott Hotel Mexico City in Mexico City (Polanco), you’ll be minutes from Auditorio Nacional and French Embassy. This 4.5-star hotel is close to Chapultepec Park and Parque Zoologico de Chapultepec.

Make yourself at home in one of the 312 air-conditioned rooms featuring iPod docking stations and minibars. Your pillowtop bed comes with down comforters. 37-inch LCD televisions with premium TV channels provide entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Relax and unwind with massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find a health club, an outdoor pool, and a spa tub. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Mexico City? This hotel has 3454 square feet (321 square meters) of space consisting of a conference center and meeting rooms. A shuttle from the airport to the hotel is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.

How to Get There

JW Marriott Hotel Mexico City
Andres Bello No 29
Mexico City, 11560 Mexico

Reviews

4.5 Very Good 1322 Reviews
Comfortable stay, close proximity to major attractions
Reviewed 2 weeks ago

I spent a few days at this hotel mainly because it was close proximity to some of the major attractions (castle, anthropologica museum) The hotel is a bit outdated with an 80s vibe, but it was clean and the service was good.

When we arrived, they immediately took our bags and brought us to check-in. Our check in lady, Michelle, was very kind and attentive and made sure we had everything we needed during our stay. She mapped out areas of interested and places to eat.

I got a room with 2 double beds and our view looked out towards the symphony hall (Castle side) which was pleasant. Since I have status at Marriott, I was able to enjoy breakfast and tea time which was very good and honestly saved us a lot of time and money when we had an itinerary to complete.

Overall, the hotel is comfortable. lt has a 80s business vibe but it works well with leisure travel too. I would stay here again.

Highs and some lows but overall a good stay
Reviewed 2 weeks ago

My experience did not start very well with a rather robotic and uncaring reception desk clerk (her colleagues seemed to be much warmer and competent) - the standard king room we were allotted on a high floor was located under a large slab of concrete spanning the 2 sides of the building so we upgraded to a suite with a great view on the park. The bed was comfortable and the bathroom very spacious but oddly it was lacking a bathtub for some reason. The decor was a rather 1980’s but it worked.

The rest of the staff were extremely friendly and provided excellent service but the highlight was a manager, David Lemus Ocampo. I was so impressed with the quality and range of choice at the amazing buffet breakfast. The homemade healthy granola was exceptional and I asked him for the recipe...5 minutes later he was back with 2 bags of it for me to take home!

A welcome like no other
Reviewed 1 month ago

As soon as we pulled up to the entrance, we knew that this was going to be a special stay. Our luggage was handled by Francisco, who stayed with us during the check-in process. As we walked through the lobby we must have been greeted with a warm smile and a 'buenas tardes' at least 5 times. Andrea and Mariana at check-in upgraded our room, and equipped us with maps, and restaurant suggestions to help us make the most of our 4 days. There was a candy stand at check-in with a variety of local treats including a tamarind flavored one which was our favorite. On our way to the room Francisco, who spoke excellent English, gave us a very helpful introduction to the neighborhood and the city.

A special thanks to Fernanda, Marino, Luis, Rodrigo, Rosa and Claudia at the health club. I was able to go out for morning runs a couple of times and they would map out a route for me. We got to know them well, and learned about their lives and life in Mexico City.

We also met another family who was visiting from Boston in the hot tub one night, so I would say that this place also caters to families and is not just a business hotel.

On our last day after a long day of sightseeing in Chapultepec park (the anthropology museum, and the castle) which is a short 15 minutes from the hotel we found 2 gift baskets in our room. One from Andrea at the front desk, and the other one from Fernanda and her team at the health club. We had to leave at 5:30 the next morning, so didn't have time to say thank you. A big muchos gracias to all of you for making our trip so special!

A very convenient location, in the leafy, clean and safe Polanco area. If you are there on a Saturday be sure to visit the food/ flea market in Lincoln park. Lots of excitement, fresh juices, food vendors with options for picky vegetarians like us! The anthropology museum, and Chapultetec park are a short walk away. We visited Roma, and Condesa but felt safest in Polanco at night.

Good Service and all Business - Not for families
Reviewed 1 month ago

This is a top notch property with upper class service and very well located in the gastronomic centre of the city...just didn't suit our family of 4. First of all, I couldn't even reserve a room for 2 adults and 2 kids. Although they have double rooms, they have a max of three occupants. The double beds are more like twin beds. Super small and not much room to spread out in the room. Overly loud a/c that clicks on and off every 5 mins. Bathroom was roomy.

Staff were very friendly, the security presence was reassuring, lots of extra hands around. Younger concierge missed the mark with recommendations as she sent us to a really sad market (Insurgentes) where we were literally the only customers in the whole market and felt like shark bait. She also recommended a buffet lunch at the Grand Hotel which we declined and instead stumbled into the most amazing restaurant in a cooking school (zefiro) and strike three was that I asked if we needed ID to get into the palacios to see the Diego Rivera murals, she said no and you definitely do.

Not in the center of town but in a cute neighborhood
Reviewed 1 month ago

This hotel was not on the main strip, but in a cute neighborhood with yummy restaurants. View from pool was great too, over the park and concert hall. Service was good, clean, what you would expect from a JW Marriott