- Free WiFi
- Handicap Accessible
With a stay at Hotel Carlota in Mexico City (Reforma), you’ll be minutes from Reforma 222 and Cuauhtemoc Monument. This boutique hotel is close to The Angel of Independence Monument and Monumento a los Ninos Heroes.
Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary bottled water, and housekeeping is provided daily.
Spa, Wellness & Premium Amenities
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Food & Drink
Enjoy a satisfying meal at a restaurant serving guests of Hotel Carlota. While enjoying a refreshing dip in the hotel pool, you can order your favorite drink at the poolside bar. Cooked-to-order breakfasts are available daily for a fee.
Business & Travel Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
How to Get There
The hotel itself is located in a great area and we were able to watch the day of the dead parade easily. However, this was probably the only good thing as the hotel has very poor service, the rooms are cold and not sound proofed so you can hear every beat of the music and every conversation in the bar, they give you ear plugs but of course this isn’t good enough at all. One night when we wanted to get an early night the hotel had booked in a private party which was very loud and intrusive. There wasn’t any warning from the staff even though we specifically asked that the bar will close at 11pm as promised and as outlined on their door. We went to complain and the management couldn’t tell us what time the party will stop. We were thankfully moved to another hotel down the road for the night but we weren’t the only ones to complain, a lot of the other guests that night complained, including one man who became so enraged by the music that at 1am physically pulled the speakers out of the bar, stopping the party. This doesn’t end here, on check out we were dealing with another member of staff who had no knowledge that we were promised a refund for the night that we had to be moved, so he had to call the manager again. This was unnecessary and is absolutely awful service as they should have a record of every guest and note on the system so all staff are fully up to speed. Overall, I wouldn’t recommend anyone stays here, find another hotel to stay in as this wasn’t worth it and almost ruined our time in Mexico City.
I loved the style and architecture of the Hotel Carlota! Very trendy, great music and restaurant/bar. However, few minuses; staff spoke very little English and therefore they were not really able to assist you. Also the rooms were not at all sound proof, street noise, from the restaurant and breakfast were very loud jn my room (second floor) and my room was tiny. Overall, good for a night, but no longer if you have to work and need some good night sleep.
The hotel is located in a very safe and dynamic neighborhood. Not only can guests find a variety or restaurants, bars and shops around the corner, but also fancy neighborhoods such as Polanco, Condesa and Roma are only a short ride away.
I stayed 3 days in this hotel, and was highly satisfied with the amenities. The hotel is very clean and provides cool, modern rooms. Regarding the food, I cannot add an opinion as I did not include breakfast in my booking. You can find many cute coffeeshops and restaurants around the corner.
A special thanks goes our to the amazing staff who offered their immediate help for any kinda of problem. In need for an adapter, the guy from the reception offered to purchase one for me jumping on his bicycle the next instant.
I can highly recommend this hotel in Mexico City. Its offers a great value for money option, and employs amazing people.