3.5
Average 150 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Handicap Accessible
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
property Bedroom daylighting living room Suite

Overview

Location

With a stay at Hotel Carlota in Mexico City (Reforma), you’ll be minutes from Reforma 222 and Cuauhtemoc Monument. This boutique hotel is close to The Angel of Independence Monument and Monumento a los Ninos Heroes.

Rooms

Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary bottled water, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Food & Drink

Enjoy a satisfying meal at a restaurant serving guests of Hotel Carlota. While enjoying a refreshing dip in the hotel pool, you can order your favorite drink at the poolside bar. Cooked-to-order breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

How to Get There

Hotel Carlota
Rio Amazonas No. 73
Mexico City, 06500 Mexico

Reviews

3.5 Average 150 Reviews
Worst Experience I have had ever
Reviewed 1 week ago

I have to start with the fact that the restaurant and his manager and staff were incredible and they were the ones that redeemed the experience and why I did not call police.

I will highly recommend any other hotels but this one. I have worked in hospitality for 20 years and this is the first time something gets stollen from my room. I tried to talk to front desk they did not do much even when I told them this is serious.

The manager later on told me that only the made has been in my room and she is with them since the opening of the hotel so there is no way she did it. So really they did not believe me either and I heard from staff too that they said I am making this up. Mistake they thought I don't speak Spanish.

The room I was given did not even have a desk, the air conditioning was at 26 degrees no mater what you do to try to reduce it. So I had to have a table with uncomfortable chair brought in and I had nowhere to plug in my computer but the plug by the bed so you cannot work really.

We were advised when booking that Thursday night there will be a party but not the fact that they will be working on organzining the party for 2 days so sitting by the pool was not an option for the 4 days I was there. The party was loud which is normal but none advised that as the logo on the bottom of the pool have to be changed to the Gin they were advertising they will be emptying the pool and then filling it again with water at 4.30am which was exceptionally loud.

My water ran yellow for 20 min one of the mornings when I had to get ready to go out for business meetings.

After working in hospitality for 20 years and visiting over 3000 hotels I have NEVER seen anything like this. From client satisfaction point the manager should have turned and said we will comp a night for the loss or give you a free meal. This is what I would do if I was running a hotel.

Trendy, pricy, zero comfort.
Reviewed 3 weeks ago

I was there with 9 other people for a bachelorette party, with 5 rooms. It is very imaginative to turn an industrial warehouse to a hotel but did anyone think of comfort and practicality?
1- Bathrooms floorlenght windows open up to hallways so walking by you can smell fresh feces.
2- the sink is outside bathroom right next to the bed so you can witness the other person's hygiene rituals right next to you.
3- The elevator is not practical.
4- Windows open to concrete walls and if the shades are open you have zero privacy by people walking to their rooms.
4- All the fancy drinks in the room and not one floor length mirror.
5- We had lunch and not one person was happy with the food. Overpriced bellow average " fusion".
6- And the noise!!!!! THE NOISE!!! THE rooms face the patio with the bar and the restaurant echoing the sound. There was AANOYING music from 6 AM to midnight in the patio. We all felt our BEDS were inside a noisy restaurant/bar.
Pluses:
1- Great location with steps to Reforma, restaurants and museums.
2- Nice pool.
3- Helpful staff.
Not worth the price for all that discomfort.

Safe, accommodating, great location!
Reviewed 3 weeks ago

Cutest hotel in a great location. I would recommend for a first time stay in Mexico City. The staff was extremely accommodating and had great service. There was security late at night guarding the entrance. We arrived very late on Thursday night (11:40pm) and the first room we checked in to was on the 1st floor with minimal windows. I don't think my husband and I even had to say anything before they offered to switch our room the next morning. They took care of moving all our luggage while we were out exploring the next day. They also stored our luggage after we had checked out as we were taking the red eye that night. We loved the L'Occitane bath products and funky decor of the rooms. One minor thing I will note - we stayed here for a friend's wedding and there were no floor length mirrors. That made getting ready a little tough, but nothing major.

To the staff: we would recommend a small upgrade of adding floor length mirrors to the rooms. Other then that, delightful stay!

The rooms are cool but the lack of service is dismal!
Reviewed 1 month ago

They really came across as a newbie wannabe: trying to be cool and failing miserably.
Front Desk, portiere, pool staff work really hard at avoiding any kind of engagement as – I assume- this may result in some kind of work for them.
No valet parking after 11 pm; You have to bang really loud a garage next door to wake up the parking staff and get access to the lot.
The Front desk has zero info about the fabulous place area they are in; When we showed up at 8:30 a.m. to have coffee ( they did not open till 9 am) their recommendation was to walk across Reforma and go to Starbucks - ☺
Hint hint: there is fabulous café 20 steps from you right at the corner of Reforma hat has better bread than DaSilva, Maison Kaiser or Pain Quotidien.
Hotel: Do yourself a favor and invest in training your staff to, for starters, greet guest with a “good morning!”
Potential Guest: for design and service go to hotel Habita Downtown

Not as advertised.. Poor guest services! Don't stay here
Reviewed 1 month ago

We booked 2 nights at Hotel Carlota while visiting Mexico City. That was our biggest mistake.

In the era of online reviews, overall guest experience, competitive nature of hotel options, etc. the onus is on hotel management to provide a consistent, accurate experience for guests.

Unfortunately, the front desk staff and assistant manager at Hotel Carlota show no desire to create a good guest experience.

We booked a "Standard room with View" as advertised on Hotels.com. When we showed up at 2:10pm, we were told our room was not ready yet and to come back at 3pm.

When we returned at 3pm, we were taken to room #2. Directly beside the front desk lobby. As soon as the door to the room was opened, it felt like a prison cell. No windows, concrete walls and low ceiling. Depressing. We immediately asked for a room change. The front desk offered us a room on the 1st floor upstairs. This room too had no windows and was completely claustrophobic.

Again, we booked a Standard Room with VIEW

We returned to the front desk and said we were still not satisfied. At this point, they invited my wife to see a 3rd room. The front desk clerk had a keycard and tried entering a room without knocking. Surprisingly, there was a guest already in this room! Isn't it common hotel practice to knock first??? Very embarrassing for that guest! The 2nd room she tried to enter but the card did not work. She returned with a master key but again, did not knock on this door either! Fortunately, no guests were staying in this room!

This one actually had a window, but looked like a construction zone with holes in the concrete walls! (See pic)

The front desk staff said that if we wanted a better room (suite) , it would cost us another 1200 pesos per night. At this point we had enough. I contacted Hotels.com and said we were not satisfied and asked for a cancellation and full refund. The person on the phone had me on hold for a total of nearly 30 minutes while she looked into getting a refund. In the end, she said that all Hotels.com could do would be to offer 1 night refund, not two. As per hotel policy.

When I spoke with the front desk staff, they seemed completely disinterested in making an exception and just said it was "hotel policy" not to offer a full refund.

My wife spoke to the assistant manager and calmly described why we were not satisfied. At no point did he attempt to make it right. He kept defending the hotel by saying that's just the style. He asked to see our online booking confirmation details. When we showed him the "Standard Room with View" his response was, "well, you don't have an online picture of the room" (??) I did in fact have a picture of the room with my reservation and it showed a large, bright room with window and view onto the busy street below.

In the end, my distrust in the hotel and their shady business practice made me decide to not stay here. In the end I was willing to lose one night hotel cost if it meant not giving Hotel Carlota another dime of our money. No way.

The problem here is the poor attitude of hotel management/front desk staff. They apparently do not care about the guest experience at all.

We have travelled all over the world. Asia, Europe, North America, and 2½ months all over in Mexico. I can confidently say that this was by far the worst guest check in experience.

Do yourself a favour. Avoid booking at this hotel!