3.5
Average 142 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Handicap-accessible
  •  Pet-friendly
  •  Pool
  •  Restaurant
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property Bedroom daylighting living room Suite

Overview

Location

With a stay at Hotel Carlota in Mexico City (Reforma), you’ll be minutes from Reforma 222 and Cuauhtemoc Monument. This boutique hotel is close to The Angel of Independence Monument and Monumento a los Ninos Heroes.

Rooms

Make yourself at home in one of the 35 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include laptop-compatible safes and complimentary bottled water, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Food & Drink

Enjoy a satisfying meal at a restaurant serving guests of Hotel Carlota. While enjoying a refreshing dip in the hotel pool, you can order your favorite drink at the poolside bar. Cooked-to-order breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.

How to Get There

Hotel Carlota
Rio Amazonas No. 73
Mexico City, 06500 Mexico

Reviews

3.5 Average 142 Reviews
Feels like a hostel
Reviewed 4 weeks ago

The hotel is well decorated with a cute modern industrial vibe but falls through the cracks in the details. We stayed in a room facing the street which was extremely loud and, even with ear plugs in, we weren't able to sleep a wink. I requested a room change and they put us in a room in the back of the hotel away from the street but those rooms have no windows (at least we were able to sleep?). The hotel was supposed to move our suitcases from our old room to the new which they forgot to do and never made up our old room. The bathroom stinks of sewage and we couldn't figure out whether it was coming from the sink, toilet or shower drainage (issue in both rooms that we were in). The towels had spotted yellow stains. The front desk also checked another guest into our room and gave them keys to our room, which sparked a lot of confusion when they arrived to me sitting in the room. The location is also in the middle of nowhere and inconvenient for sightseeing and dining.

Not recommended
Reviewed 2 months ago

I had very big expectations on hotel Carlota. I have booked to stay 5 nights for my stay in Mexico City with my husband.
Carlota is in a good location a few steps away from Paseo de la Reforma.
The entrance of the hotel is very nice with a small and instagrammable swimming pool. The bar deserves a drink and the restaurant is good and worth a visit.

My stay at the hotel has been terrible instead.
At the beginning I was given a nice room, but the water was flushing out of the toilet. Pretty disgusting. There were carpet around the bed, so dirty and with spots all over. The room was facing the street and very noisy.
Given to this inconvenience, I was given a second room: much smaller with the sink next to a king size bed (not into the toilet), usb for charging not working (I was promised an adaptor which never arrived), safety locker not working as well. In the middle of the stay I had to beg for another shower gel, cause I finished one (in 5 days). As the previous room, also this one was pretty dirty.
One afternoon I came back to the room at 6pm cause I was feeling sick and needed a rest but there was a party at bar/restaurant, a kind of karaoke night with drunk people singing until 9:30pm. Just terrible!
I would not recommend this place.

No wifi
Reviewed 3 months ago

Hotel rooms are industrial style. A bit cold. Room was comfortable and clean. I had no WiFi in my room. Complained about it. Said they would fix it but never did.. had to use internet in lobby. Hotel is noisy because bar goes til midnight. Bring ear plugs if you want to sleep before midnight.

Fun atmosphere, modern, and fun, but not for the weary traveler
Reviewed 5 months ago

This hotel is funky & fun, and the pool is one of the best parts! They keep the pool warm, so it is great to take a dip after a long day of walking around.

The elevator isn't for daily use, so we had to climb three flights of stairs a lot. Otherwise, the facilities were comfortable.

The room was very simple, not particularly comfortable. I don't know what the sheets were made of, but they were not soft, and made me sweat every night no matter how cold we kept the room. I ended up sleeping on top of the blankets.

There were little dings & nicks in the room, the floor was cement with a couple rugs. It is very clear why this hotel isn't excellent, but overall we had a good time, it was a great location and felt safe, and the atmosphere of the hotel was very fun! We didn't have trouble with the noise levels at all, I know there are some reviews that focus on that.

All in all, we would likely stay here again! Great for young couples. But if you are prioritizing comfort & extra amenities, look elsewhere.

Love the place
Reviewed 6 months ago

This is one of the places I go often, and I always have a good experience. You can feel that you are so close to the business center in Av Reforma, hence you feel a warm, quiet, relaxed atmosphere, the people are very friendly, which makes a great experience. The menu is a mix of Mexican and international gourmet food (organic) so the servings are reasonable. It also lends itself to business meetings, for the tranquility and also a small lounge that is on the back.