4.5
Very Good 1112 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Comfy condo-style guest rooms; all suites are ocean facing
  • Kitchens or kitchenettes in all rooms
  • Fast WiFi

What To Know

  • Pop-up restaurant Stix was such a huge hit, it's become a permanent addition to the hotel
  • With just two treatment rooms Anani Spa is small, but services are topnotch

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Family-friendly boutique hotel right on beautiful Grace Bay Beach, with a pool and two restaurants

The Lowdown

There’s a straight shot of the white sand beach from the open-air reception area at this pretty boutique hotel, consistently ranked as one of the best in Providenciales thanks to its stylish, modern décor, friendly service and prime position along one of the less busy stretches of Grace Bay Beach. The hotel’s comfortable, condo-style accommodation options run the gamut from studios to four bedrooms, each with fashion-forward, earth-toned décor, comfy beds, and room to spread out. West Bay is a particularly perfect choice for families thanks to kitchens or kitchenettes that make it easy to dine in during your stay. And, while the relaxed vibe makes it easy to unplug, super-fast WiFi means you’ll have no problem staying connected if need be. The hotel has two restaurants: Noodle Bar + Kitchen features lunch and dinner menu with an Asian influence (think Thai chicken and glass noodle salad) and is also where the breakfast buffet is served each morning. Stix restaurant is on the beach, where light local nibbles like cracked conch and jerk-roasted corn on the cob are served on sticks alongside tropical drinks. Hit the small but well-equipped fitness center for a workout or walk over the little bridge from the resort to the sand and go for a long walk down Grace Bay, one of the Caribbean’s best beaches.

In the Area

Swing your clubs at the Provo Golf Club; this challenging and beautifully landscaped course is the only championship option in Turks and Caicos (look out for flamingos in the lakes). Or hit the water with a sail/snorkel excursion with Ocean Outback Adventure, where an afternoon aboard the glass-bottomed catamaran includes a trip to an old pirate cave. Hungry? Hit Da Conch Shack. It’s a bit on the touristy side, but it’s a must for mollusk-lovers with dishes like conch salad, conch fritters, conch chowder and more. For a gourmet dinner head to the glamorous restaurant Parallel 23 for a romantic alfresco setting, a state-of-the-art display kitchen and boutique wine list.

How to Get There

West Bay Club
Lower Bight Road Bldg A
Providenciales, BWI Turks and Caicos Islands

Reviews

4.5 Very Good 1112 Reviews
Great stay at West Bay
Reviewed 5 hours ago

Have to say that we thoroughly enjoyed our trip to the West Bay Club. After touring the island we found that this resort had one of the best beaches. We stayed for 6 nights in one of the 3 bedroom ocean front suites. Breakdown of good and bad below:

Pros:
1- loved the beach, we went during offseason and although they told us the resort was sold out we found there was ample space and privacy on the beach. It was so clean and pictures don’t need filters- water was amazing. Shout out to William for his service on the beach. He was extremely nice and Respectful.
2- our suite was spacious enough that we all had our privacy and had a fully loaded kitchen. Loved the terrace which overlooked the beach. Housekeeping managed to clean our mess daily- we chose to cook more frequently because we utilized a grocery delivery service- our best meals were the ones we made or off the resort.
3- service was fantastic! Everyone we dealt with was extremely informative, kind and respectful. We opted to have front desk make a lot of our reservations and they took great care of us.

Cons-
1- although our room was cleaned daily there were some downsides- turn down service wasn’t consistent (didn’t show up the last few nights of our stay), they also put the pillows and throw on the floor then back on the bed which was off putting.
2- the pool was very small - granted who wants a pool when you have such an amazing beach.
3- the on-site restaurant was subpar in comparison to some of the options off the resort. Definitely recommend you explore for food.

Overall we really enjoyed our stay and would definitely come back to West Bay Club.

Great location, room but the inconsistent service is a problem!
Reviewed 2 weeks ago

We spent 7 days at WBC. We had a three bedroom ocean front suite. It was large, well furnished and a great view. We have a family of 6 and it was large enough to both to have a great game of cards at night and enough space to get quiet time. The beach and staff at the beach, especially Charles, is fantastic. He goes out of his way to help and Charles spent time teaching my son to sail...priceless. The breakfast and lunches were all good food. I agree with other posts that WBC could offer a different breakfast mix occasionally. For lunch the chicken and mahi tacos are awesome! You can eat them everyday. We had dinner there once, I would recommend walking next door to Ganseevort or heading out to Da Conch Shack or other great places. I would also skip the beach barbecue. The cost of $45 per head wasn't worth it. Better jerk chicken on the island at better prices. MUST DO is the local fish fry on Thursday nights. You walk there from the property. Around 8:30 the DJ played great old school dance music and had parents and teens alike dancing and loving it!

The real issue with WBC is the front desk. They are an absolute disaster and can ruin your trip. They are not responsive and there advice and support was poor. A couple examples...getting around turks is a challenge. The front desk booked our first taxi ride and told us the government mandates the price on a per person basis. When I got to the destination I spoke to the driver and he immediately negotiated a different rate. The next day I went to the desk and asked the girl about a better rate for a ride. She asked the local driver, who was parked out front, to come over. He asked for $8 per person, again the government pricing. I called a driver, I got his card at the airport, and they told me the rate is by zone not by person. When I asked why the front desk would steer me wrong I was told they get a commission from the driver. Recommendation: When you land get a card from one of the drivers at the airport. Turks is a small island and all the drivers now each other. We ended up using Lynden the rest of the time. Saved a lot of money! Another instance...we were running low on sunscreen and behind the desk is a cabinet filled with lotion. When I asked to buy a can, the front desk clerk said she forgot her key but would get it in an hour. Two hours later...she was still at her desk and no key. No one else had one. We went next door to the very accommodating front desk at the Ganseevort. They were tremendous and helped right away. When we asked the front desk to send up replacement coffee..nothing showed up. Lastly, they told our driver returning us to the airport to come back in 30 minutes (after calling us and telling us to hurry downstairs). When we asked where the driver was they said they would call. They had given our ride to someone else, confirmed by the driver, and they lied to us.

Few other recommendations: Book your excursions yourself and not through the beach crew or front desk. They booked our tubing and the cost was $50 per person, when i booked direct it was $35. Same for snorkel and other excursions.

Amazing vacation!
Reviewed 2 weeks ago

Just got back from our stay at the West Bay Club. We had a 2 BR ocean front condo for 2 adults and 2 teenagers. This worked out perfectly - the teens had their own separate bedroom & bathroom connected to our unit, which had a spacious living area, full kitchen and beautiful patio.
The water on Grace Bay is stunning. Waking up to that view can't be beat! The sand is white and soft. The beach chairs were very comfortable and the pool was always clean. The food at the onsite Drift Restaurant (on the beach) was delicious - especially the salmon and the steak!
The staff at Grace Bay is fantastic. Everyone went above and beyond to make our stay perfect. From the moment we arrived until the moment we left, we never lacked for anything. Even before we got there, Shenika was so helpful via email promptly answering all my questions. Upon arrival, Emmanuel showed us to our rooms and helped us with our luggage. Paula at the beach bar was so friendly and a pleasure to talk to. Charles on the beach was THE BEST! He took care of our every need - from setting up our chairs & umbrellas, to scheduling parasailing for our kids, to remembering our drink orders every day! Jeffrey was also incredibly helpful - especially when the battery of our rental car died - he was there within minutes and got us up and running with a smile!
The staff who tended to our room did a great job - leaving bottles of water on our nightstand every night, and putting out the bathmats and robes in the bathroom. Nice little touches to make us feel pampered.
My only suggestion to West Bay would be to switch up the breakfast buffet offerings. While the food was delicious, it would've been nice to try something different after a few days- maybe pancakes one day, waffles the next, etc.
Thank you to everyone at West Bay Club for a fabulous vacation! :)

Best Birthday ever!
Reviewed 2 weeks ago

The Turks and Caicos islands are a must see and the West Bay Club was a great choice to call home for our week long stay. The resort has everything you need, a beautiful beach, high end clean and spacious rooms, amazing staff and good food.
On arrival we were greeted by friendly knowledgeable staff who took us to our gorgeous ocean view room. It had a full kitchen with all you need to cook or make cocktails. I suggest drinking bottled water. For $24 a taxi can take you to the nearby store that has everything you might need. Or if you’re in good shape you can ride one of the free bikes. Bed was very comfortable. There is also a washer and dryer with soap in the room.
The beach bar and restaurant was right on the sand. Paula our server many days always had a smile and gave tips on what to see on the islands. The food is good and the beach chairs comfy. Free water sports were great. The water is so clear And there is a reef off shore 5 min walk in front of somewhere restaurant where you can also eat. The hotel next door also has great food and chic atmosphere that you can enjoy without paying the high rates of staying there.
If you are looking for a party atmosphere this is not your hotel. We wanted to relax and spend time with our family and it was just perfect. The kids 8,9,11 had a great time with all the water sports available. The kids club needs a little TLC if you have little ones it’s ok for a couple of hours. But I was told the hotel is revamping it. The best part of the trip was the hotel booked us 2 snorkel cruises one private, one group. If you don’t get in a boat and see the reef and keys you are missing out on one of the best experiences. Worth every penny. We did Caicos dream tours great captain and food and island vibes tours great trip as well food could have been fresher.
I can say that the people of Turks are so real kind, helpful and friendly. The staff at the WBC were fantastic. Adrian at the front desk was very helpful in getting us good taxi rates and anything else we wanted. When we left the hotel for airport I realized after going through security I had left my medical device in taxi. This was horrible. I called the hotel and they tracked down the driver and were able to get my machine back to me at the airport 5 min before boarding. They went above and beyond to help me in a stressful situation and I am forever thankful! That machine is $3000 and would have been horrible to lose. They took care of us in every way possible. I hope to be so lucky to return to this beautiful place one day, to swim in these precious waters as the awe inspiring Turquoise clouds roll by.

Paradise Awaits
Reviewed 2 weeks ago

Are you looking for a chill relaxing get away with your spouse and your kids? This place will recharge you and take you away from the hustle and bustle of every day life. Your biggest decisions will be what bathing suit you would like to wear and which beach lounge chairs you would like to sit a? The beach is perfect, the sand is soft and sugary and the blue ocean has peaceful shades and lines of rich turquoise, green and deep blue hues and almost clear water slowly rolling up to the sand. Yes as seen on TVthis is your very own Corona commercial. The rooms are very nice and accommodating and the staff is perfect. They help with anything you need from activities at the beach, restaurant choices and even coming up to the pool or beach serving you whatever concoction you would like. The 1 bedroom ocean view suite we stayed in was perfect. We had a sofa bed and crib that they set up for our little ones. The room layout was very open and not cramped at all. It had a spacious master suite with bathroom with shower and tub, huge kitchen with oven, full fridge and freezer, oven and all sorts of pots and pans and knives and kitchen utensils and plates. The living area was huge with great views of the ocean and large spacious outdoor covered patio and also a dining room set for 6. The pool was also perfect for my 2 year old and 8 and 5 year old. They loved it. It had a nice 1 foot area for the youngest on one end and an infinity pool at the other. This hotel is the sister property to The Grace Bay Hotel. I have been privileged to have stayed at both. For adults and kids this is a luxury hotel. We met several couples that were so nice to the kids and then one or two other couples that had kids as well. The hotel has several things going for it. 1 - it’s not tall, meaning that you can walk up to 2nd or 3rd floor easily, the 3rd or 4th I guess you could take the one of the elevators but for 2nd floor it was an easy walk up the stairs with bags and kids. 2 - it’s really not crowded any where, at the pool or beach or any other restaurant or eating occasion. 3- breakfast is super convenient and was pretty good also and was come as you are and we never waited longer than 2 minutes to be seated. They have a pretty good spread and if you want to splurge they’ll make you blueberry pancakes for $10. They have a smoothie of the day, cereal, eggs, omelet station, sausage egg and bacon, fruit, etc. 4 -They also had events right down by he beach whether it was themed dinners or managers cocktail parties.

The only drawback at staying at this property is that there are not restaurants you can’t just walk up to outside of the resort, so you have to call a cab to come get you. It’s not far but it’s expensive by our means of travel these days. You can’t simply call an uber for $10, it’s more like $40-$75 round trip depending on how big your family is and where you’re going. We typically would do lunch in the kitchen up in the room to save money (stop at the grocery store on the way in or get your butler to help arrange a store run when you arrive). We ate 2 times at the resort for dinner and splurged a few times and went to Some nearby spots so it didn’t slow us down but wanted put that in the review. The food is good at the resort but we like to venture out too. We loved West Bay Club and would love to come back one day! I hope you have an opportunity to find peace, quiet and total relaxation like we did!

TH