Grace Bay Club
What We Love
- All rooms have balconies with views of the water
- No nickel-and-diming here: non-motorized water sports, movie rentals, board games, bike rentals, WiFi, afternoon tea, and phone calls (local and international) are all included
- The 90-foot Infiniti Bar and cozy lounge areas with firepits
- Free cell phone to contact personal butlers 24 hours a day
- Grace Bay Club gives back by supporting local schools or enhancing area parks
What To Know
- Reservations are required for Anacaona restaurant and the spa
- Meals at the resort can be pricey
- Children 12 and under are not permitted in the adult pool, and children under 5 are not permitted at Anacaona restaurant
- Eco-friendly; the resort uses 100 percent recycled wate
- Free WiFi
- Kids Club
- Parking On Site
Occupying 1,100 feet of prime oceanfront real estate on Turks and Caicos’s award-winning shoreline, Grace Bay Club is where the upper crust trades wingtips and stilettos for barefoot beach luxury. And with 11 acres to spread out over, honeymooning couples and rambunctious families all have space to call their own. The relaxation begins upon arrival, where guests are greeted with cold lemongrass towels in the handsome lobby, revamped by celeb designer Thom Filicia. Originally opened in 1993 as a 21-room boutique property, the Grace Bay Club now encompasses seven buildings: the Hotel for guests 12 and over; the Villas, which has family-friendly suites; and the Estate, a resort-within-a-resort with home-size spreads. All the rooms exude a modish contemporary cool, curving around cabanas, firepits and pools, and spa-like bathrooms that have two-person deep soaking tubs and Elemis bath products. A free cell phone is issued at check-in so guests can contact their personal butler, available 24/7. Three pools (one for adults only and another with a six-seat swim-up bar) provide welcome relief from the sizzling sun, while nearby cushioned nooks are just the right place for an afternoon nap. After which you’ll be ready for the wide array of activities offered on-site. Perfect your serve on one of the two floodlit championship tennis courts, explore the island’s shops by bike, or go sea kayaking or stand-up paddleboarding – it’s all included. Too much exercise? Retreat to the intimate Anani Spa and indulge in a deep tissue muscle massage (alas, not free). Grill Rouge, the casual bistro, serves a free full spread buffet breakfast each morning that includes made-to-order omelets, crepes and French toast. Come nightfall, everyone congregates around the 90-foot Infiniti Bar for tapas and drinks (margarita, anyone?) before sitting down at the refined open-air Anacaona restaurant for Euro-Caribbean fare, such as chili oyster steamed local grouper.
In the Area
Swing your clubs at the Provo Golf Club, the only championship option in Turks and Caicos located just half a mile from Grace Bay. Or, cast your line while bone fishing, bottom and reef fishing, or deep sea fishing for Marlin, Mahi-Mahi and Wahoo – the resort’s concierge can book the trip and the chefs in the Grill Rouge will prepare your catch of the day. Families with children can opt for the resort’s Kids Town Program, which offers half and full day off-property excursions and a range of other activities like kayaking the local eco preserve, nature hikes, catamaran rides and snorkeling. For off-resort fine dining, head to Coco Bistro where fresh local cuisine is served alfresco under a canopy of swaying coconut palms.
How to Get There
I decided to stay here from a personal recommendation and after reading reviews online. It seemed as good as anywhere else. This was not the case. You'll notice that although there are plenty of 4-5 star reviews, GBC has more 1-3 star reviews than other options nearby. I ignored the "complainers” since no hotel hits 100% all the time. However, I will not stay at GBC ever again. I recommend others take my advice after reading this review.
Great location. Some of the staff are super friendly and and not in a fake way - Derek, Garth, Xavier, Yves, Lindy - all great guys.
Concierge service sounds like a great perk, but every time (multiple times) I asked a question any concierge should know the answer to, they said they would let me know. Guess what? No one ever called back. They also gave another guest false information about an excursion being seasonal. Wrong again. Another outside vendor I spoke with said they talked to five different staff at GBC to get a message over with a window of seven hours, and not a single one contacted us. Not a single one. Let that sink in. If your guests are better off making their own calls and doing their own research, your concierge program is a disservice to your guests. I’m not sure how someone who has never been to TC knows more about what is going on than the concierge at a “5 star” resort. It makes the entire hotel look like unprofessional. Another gem was when a concierge blamed me for something they should have taken care of when I asked them directly about this topic the prior day. They forgot and said it was my fault. Blaming guests! What a great way to encourage repeat visitors. “Hand made experience” for sure, so hand made in fact, I will take that hand and use it give the room key back.
Next, bar service. The servers are horrendous. I ordered a bottled water and received no less than 15 minutes later. Newsflash, I can walk to the bar in five seconds and grab the water myself. It’s hot, people are thirsty. Don’t have the servers organizing place settings WHILE people are ordering, and waiting for 15 drinks to pile up at the end of the bar so she make one trip over. Are the servers that lazy that they can’t walk back and forth one extra time? I get better service at McDonald’s than I did at this “five star” resort. This experience happened no less than three times when ordering a drink. Also, watch your bill! Some of the tips could be overcharged.
Pool: Are they supposed to come around and check on guests? I never saw it happen. This was never clear.
Breakfast: On Sunday the sugar donuts were great, by Tuesday they were like leather. I’m guessing they were putting out the same stale donuts until they were gone. The manager of this “five star resort” can only defend the food by talking about the awards they’ve won here on TA. You’re serving stale food - deal with it. Also, your coffee is terrible. It’s cheap coffee and bad water. The “filtered water” still tastes like sulfur. Fix the stale food, bad coffee, and find a better way to filter your water. Install an RO system for drinking water and remineralize it. Better yet, hook that up to a water line and put a tap into the grill area for guests. No one wants to buy $8 Aqua Panna. They just want clean tasting water.
Daily Tea/Snacks: If you show up two minutes late, they’ll tell you to beat it. “Five star resort.” Some days they start at 3:30, others 4:00. You never know. The snacks are fine but they put out hot water for hot tea at 3pm. You can imagine how popular the hot tea is. On the cold refreshing side, which is what everyone wants, they put out on one pitcher of iced tea or water - for the ENTIRE “five star” resort. It gets refilled sometime after you get pissed and leave I’m sure. This whole experience every day was mind boggling.
Dinner: I liked the food and service at Infiniti, but when ordering at the lounge the entree arrived before the appetizer. You’ll never see that happen at any decent restaurant. Who is expediting?
Unfortunately GBC’s problems seem to have a long standing history. I just read the last two years of of 1-3 star reviews, and the responses by the manager. The complaints from two years ago mirror my own from this 2018. My best guess as to why nothing has changed is that manager is either too proud to see the problems, or does not know how to fix them, and instead defends his staff and practices when he responds to reviews here. There is no excuse for the same issues being posted by guests for two years. The hotel aspires to create “hand made experiences” but struggles to achieve basic service. Instead of buying more properties, fix what you have?
Great location, great property, and great beach. All in all, a great property, albeit be prepared for 100 lunches for two, and $$$$ dinners on property. Liked the location and service though...would go back.
My husband and I just returned from Grace Bay Club and we could not have been happier. Besides the outstanding property and beach, their attention to you is amazing. They are always there for you to help in any way and the staff is awesome.
If you are traveling to Turks & Caicos, there really isn't anywhere else to stay except for Grace Bay Club. Everything from pickup at the airport, arrival & greeting when we entered the lobby, and even the checkout process was superb. Every staff member was unbelievably nice and greeted us with a smile. The personal concierge service was top notch - we did not have to worry about a thing thanks to Adam & Jose. Any excursion, reservation, or recommendation we needed, they were so on top of it. Breakfast was included every day and was delicious. Not to mention the VIEWS! Every room pretty much has a view of the ocean. The beach and pool areas were beautiful and clean and we always had a place to lay. The beach and pool staff were helpful and friendly. Devon took care of us every time we were out at the beach; he was an absolute delight & treated us like royalty. Again, if you are traveling to TCI, please do yourself a favor and book Grace Bay Club. It's no wonder why they were rated one of the top hotels in the islands by Leading World Hotels!
Absolutely the best. Picked up at Beaches, Captain Jacket & AJ took us out for a wonderful 3 hour tour of this beautiful area of turquoise water & white beaches- stopping to walk the private island inhabited by rock iguanas & then off to see turtles down the Leeward Canal, which just happened to be the home of million dollar houses. They are a top notch company with lots of experience & always has safety as their main concern. We decided not to snorkel that day as the waters were a little rough but would have been accommodated if we changed out minds. You decide what you would like to do & they will make it happen. Check out their web site & don’t miss a fun experience on gorgeous Grace Bay, Turks & Caicos.