The Reef Atlantis, Autograph Collection
What We Love
- Rate includes daily access to the Aquaventure water park
- All rooms have kitchenettes, sofabeds and private ocean-facing balconies
- Contemporary Caribbean look — no palm fringed curtains or shell art here
- Access to private pool and beach, reserved exclusively for guests of the Cove and the Reef
- The Reef Atlantis, an Autograph Collection, has no on-site restaurant, but it has a Starbucks in the lobby
- It’s the westernmost property at Atlantis, so it has more privacy than the other buildings
- Free shuttle service around the Atlantis property
- Exclusive stretch of beautiful beach just west of the hotel (for Reef and Cove guests only)
What To Know
- Atlantis is a big, sprawling resort complex packed with families
- Eating out at Atlantis is expensive; consider stopping at the City Market or Fresh Market grocery store on the way from the airport to stock up on some items
- Paradise Island is connected to the main island of New Providence by a bridge
- The fitness facility at the Reef is open to owners only (visitors can use the Atlantis facilities, a short walk away)
- Guests of The Reef Atlantis, an Autograph Collection, do not have access to Cain, the Cove’s adults-only party pool next door
- The airport is a 30-minute taxi or shuttle ride away
- A hotel service and gratuity charge of $49.95 (plus tax) per room, per night will be collected at the Jetsetter checkout
- Free WiFi
- Kids Club
- Parking On Site
Contemporary Caribbean. Many all-inclusive resorts in the Bahamas come with the inevitable palm patterns and shell art. But at this 14-acre condo-style hotel, the marble lobby has wood-paneled walls and egg-shaped microsuede loungers, and the rooms have furniture with pops of orange, brown and light green, pearly marble bathrooms with granite countertops, and teal- and turquoise-trimmed floor-to-ceiling windows that lead to ocean-facing balconies.
Bed and Bath
All of the 497 rooms in The Reef Atlantis, an Autograph Collection, have a residence feel, with kingsize beds, marble bathrooms with oversize tubs, iPod docks and Bose sound systems, and equipped kitchens (with electric stovetops, cutlery, tablewares and dishwashers in the Studios), which make for a nice alternative to expensive meals out at Atlantis.
There’s a nearly three-mile stretch of sand (exclusive to The Reef and Cove Atlantis guests), and palm-fringed paths that lead to Atlantis’s six swimming pools, the Mayan temple water slide park, the Mandara Spa and fitness area and the myriad on-site restaurants — 21 in all — where you can savor crispy conch and cornmeal-crusted chile rellenos at celebrity chef hotspot Nobu. Although The Reef Atlantis, an Autograph Collection, has no restaurant (only a Starbucks in the lobby), it’s a short walk to the Cove, for the daily buffet breakfast at Mosaic.
In the Area
The Reef Atlantis, an Autograph Collection, is located on the slower-paced westernmost corner of Paradise Island, Atlantis’s sprawling mass of a casino, luxury shops and marine displays — and the Caribbean’s largest water park. In between splashes on the private beach, have some sushi at Nobu (or at popular local spot Seafront Sushi), and fresh fish with Bahamian music at the weekend Fish Fry at Arawak Cay. Watch fishing boats bring in the daily catch, and later try it at the food stalls of Potters Cay. Dive with scores of Caribbean reef sharks with Stuart Cove’s Dive, and imbibe and unwind at the nearby One&Only Ocean Club, or take the 38-mile jaunt from Nassau to the Northern Exumas with Powerboat Adventures for shark feeding, snorkeling and surf and turf.
How to Get There
We were a party of 7.....4 adults and 3 kids, so a 2 bedroom suite was perfect. We had 3 full bathrooms and everyone had his own bed. The living room and kitchen were spacious and the view from our 18th floor 3 balconies was superb. We could watch my son snorkeling with a barracuda!! Grandpa made breakfast burritos each morning and we had lunch and dinner out. The meal plan didn't interest us because we have one child who only eats macaroni and cheese and another who only eats chicken tenders, so we were able to get away for a lot less expensive by choosing restaurants for them. Fine dining was not part of our plan! However, we had very good meals at Carmines and Frankie Gone Bananas. Lunches at Sip Sip were very good. We went one night to a casual restaurant called Viola's that was kid friendly. The first night we arrived everyone was tired from the journey, so we had room service which was very timely, and ate on the balcony. All is all, it was one of the best vacations we have had.
This is our family’s third time staying here. It’s been 5 years since our last stay and holy WOW has it changed for the very worse!!! AWFUL!!!!! I read the bad reviews and just thought the guests writing the reviews were overreacting. But no, the bad reviews are real and should be listened to so you do not make the mistake of spending over $23k on a vacation that is less than stellar.
Brookfield, you should be ashamed of yourself and what you have done to this resort.
At The Reef specifically, issues include but not limited to:
1. Losing power every day, multiple times a day.
2. Horrible Wi-Fi and being charged $25/day for it.
3. No more turn down service (Thanks, Brookfield!).
4. A/C being out in one of the rooms and taking 2 days to look at but never really fixed.
5. Light bulbs and outlets not working and taking 2 days to address but bulbs went out again and outlets still didn’t work.
6. Long lines for getting towels (horrible process).
7. Ridiculously long check signing process (handhelds, anyone??).
8. The A/C being out at Mosaic for breakfast on at least one day.
9. Keys going out every single day even though they never touched a phone.
10. Dirty pool with band-aids floating around.
11. No one at the beach to help get chairs.
12. No one monitoring who can access The Reef and The Cove beach resulting in an influx of people not paying for it. We stayed at The Reef and paid much more specifically so we could be in a relaxed area of the monstrosity of Atlantis. Bummed it didn’t happen.
13. Concierge desk lines and check in lines were outrageous.
14. Check in process is so painful even though you’ve already paid for the room well in advance.
The above pales in comparison to the icing on the cake of NO WATER to take showers and being told they have NO IDEA when it can be turned back on. Couldn’t shower for dinner and we have ten people...two adults, five 15 yr old boys and one 19 year old in our suite. Plus, two family members in another room.
The front desk had one person working while this was going on and ZERO management in sight. My husband and I demanded to speak to a manager who the front desk called and then gave my husband the phone to speak to the manager. The manager, Bradley, was at The Cove and didn’t deem it necessary to be there. Um, what?! No water on at least 12 floors of the building and you think one person can handle it? He finally agreed to meet in the lobby of The Reef and water was restored after 10 hours.
The way it was handled was horrendous...management 101, keep your guests happy. Problems happen, we completely understand. But if you would have done something about it sooner before we had to complain and if you would have gone about it in a nice way, I wouldn’t be writing this review.
We did receive a $200 credit for the incident for 8 people in a two bedroom Topaz Suite. Not enough in my opinion. My parents who were in another room had to move rooms because of a gushing leak in the bathroom that couldn’t be fixed. They received a $150 credit for having to move but were told since they already received that, they wouldn’t receive an additional inconvenience credit for not having water. Not right either.
If we had not paid so much, I would not be so LIVID! We paid over $2,000 per night for seven nights for a two bedroom suite, not including the outrageous food and drink costs (which we knew and were actually fine with) but not being able to shower in my suite is highly unacceptable!
Employees are overwhelmed, overworked and aren’t happy you’re there. We did find that if you tip with cash to individuals, you can get in any restaurant without a reservation as well as The Cove pool/bar. But if you aren’t prepared to give $20-$50 cash each time you need/want something, forget it. You’ll get sad faces and uninterested staff who would rather not be there and who won’t help in any way.
All of the negatives being said...we did make the most of it and viewed it as an adventure. We ate, drank and had a fun time. And, our children who brought their friends, had a blast.
However, we will never return to the resort. Save your money and go to another island or if you’re already coming here GO TO ANOTHER RESORT. The resort is definitely missing the hospitality you expect when paying such high prices. (Again, thanks Brookfield!) Do not, I repeat, do not book The Reef or any other tower at Atlantis. Believe the bad reviews and go elsewhere, especially if you aren’t bringing kids.
We had a nice stay and Rasheda made our stay super nice.
The place its-self is very nice with spacious rooms.
The view is spectacular a d the service is top notch.
I will definitely back here soon as I enjoyed my stay.
Our family went over 4th of July. We had a fantastic time. The staff was great. The accommodations worked out perfectly. The views from the rooms were amazing. It was a very enjoyable weekend. It was hard to relax because we stayed on the go with all the different adventures at the property.
This has been a horrible experience for my husband and I. Overall, management will take the side of the dishonest employees and not the guests who spend so much money at the hotel. Poor customer service!
When we checked into the hotel, the desk representative sold us on a great room upgrade deal where the price he mentioned was for the total stay and NOT per night. He even put on the check-in registration card the total amount for the upgrade. Upon checking out we noticed that this total upgrade charge was applied PER night. We spoke with the person checking us out and she did mention that the notes provided didn’t say anything about a per night charge. She spoke with a manager and the manager decided not to come and speak with us and said over the phone it’s a per night charge. To our surprise, we were dumbfounded by the fact that though we did our due diligence to ensure the amount we agreed to at the being of the stay was the total charge would be turned into a per night charge. We had to demand that the manager come and speak to us in person. When the manager arrived to the desk. He was very rude. He did was not patient nor did he try to hear us out. He told us how the desk representatives were trained pertaining to room upgrades and how the person that checked us in with would not have made a mistake. Just outrageous. The hotel representatives would not even show us the registration card we signed when we checked in. Honestly, I’m not only disappointed in The Reef, Marriott has failed as well. We made a complaint to Marriott directly and they still have not gotten back with us.
This will be our last stay at the Atlantis for sure!