Atlantis Royal Towers, Autograph Collection
What We Love
- 2015 Jetsetter Hotel Food Award Winner
- The Jean-Georges Café Martinique restaurant
- All rooms have step-out balconies; suites have full balconies
- Tubing down the lazy river is a great way to pass the day
- The Serpent Slide, which passes (safely) through the shark tank
- The exhibit lagoons at the Marine Habitat, with 200 species of fish
- Over 38 restaurants, bars, lounges and snack carts on-site, including Nobu and Bobby Flay
What To Know
- The resort’s sheer size can be overwhelming at times
- Shuttle service is available between different sections of the greater Atlantis empire
- Atlantis is a popular stop for cruise ship passengers
- Valet parking is $10 per day, self-parking $5
- The Royal Towers are very kid-friendly, so honeymooners beware
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
When you stay at Atlantis Royal Towers, Autograph Collection in Paradise Island, you’ll be next to a golf course and minutes from Atlantis Aquarium and Aquaventure. This 4-star resort is within close proximity of Atlantis Museum and Versailles Gardens.
Make yourself at home in one of the air-conditioned rooms featuring refrigerators and flat-screen televisions. Rooms have private balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a casino and a nightclub. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Enjoy a meal at one of the resort’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a bar/lounge or one of the 4 poolside bars.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this resort consist of conference space and meeting rooms.
How to Get There
I came to the Atlantis Bahamas with my husband, and 4 children aged 5 and under. We are staying in a 2 bedroom suite, room 6238 in the coral tower, a trip that cost over 10k. On the morning of our 3rd day here, my 20 month old woke up with half of her tongue white. I called downstairs to the front desk and asked if they have a doctor on site. They responded that they did and that I should come downstairs and they would direct me. They sent me to a mediclinic at the beach tower resort. I knocked on the door for 10 minutes and no one answered the door. I went back to the front desk, they called and the nurse opened the door. I told her that my daughter had a partially white tongue, and would like to see a dr. She didn’t bother to look at my daughters tongue because she stated that she couldn’t prescribe medication or do anything for her. She responded that they don’t have a doctor on site, and that I could pay $500 and that MAYBE a doctor would come see her. She informed me that my other option was to go to an urgent care center in town. I asked for the details on the urgent care center and she wrote the information on a paper towel. I asked if they were open, and would see the baby. She responded yes, without picking up the phone to check. I suspect that she was taking a nap in the mediclinic rather then seeing patients and children in need.
We went to the urgent care center, via $30 taxi, and they told me that the pediatric doctor didn’t get in for another hour. When the pediatric doctor saw my daughter, she informed us that she has hand, foot and mouth disease which is contracted from the pool. The Atlantis does not clean their pools, which made my daughter contract hand foot and mouth disease. We took another $30 taxi back to Atlantis after paying a $230 medical bill, and asked to speak to the manager of the atlantis. Jackson came and spoke to us, and said that he would “follow the matter” and get back to us shortly. We spoke to him at 12 noon, I reached out to him again at about 330. It is now 430 and we still have not heard back from him. Further, I came back to our suite today at 330 to find that the bed was only partially made. I called to housekeeping and as of 430 this issue has still not been rectified. I do not understand how a hotel of this magnitude does not have a doctor on staff 24 hours a day. We were greatly inconvenienced and wasted half a day traveling back and forth from the clinic to the hotel, as well as close to $300 because the Atlantis is irresponsible and doesn’t care enough about their guests safety to keep a doctor on staff. Further, Jackson has shown this issue is not at all important to the Atlantis. I suggest anyone with children, adults, or the elderly do not visit the Atlantis because gd forbid you need a doctor there is not one here. You can also expect to catch hand foot and mouth disease from the pools so everyone should be very careful of that as well.
They also made multiple anti Semitic comments. Stay far away.
I really want to rate Atlantis higher, but I really can’t do so. Here’s my overall rankings:
Front desk: 0
Overall guest room maintenance/condition: 1
Housekeeping staff: 5
Food and beverage: 5
Water park: 5
We arrived with my friends and had 2 rooms and arrived at 12 pm and were told the rooms weren’t ready but the front desk could downgrade us to a room that’s ready, which we declined (but should have been a sign to us that bad things were to come). Front desk agents were fairly dismissive to us and not friendly throughout the whole process. They told us that they didn’t know when our rooms would be ready but could check our bags and we could consistently check with them at the desk when the room would be ready. A few hours later, I called the front desk from the pool and were given the room numbers and asked for luggage to be delivered to the room and was told that we could call when we get to the room and they would bring the luggage up (but we had to wait on it in the room). Fortunately, the luggage was delivered up promptly and bellman was very nice and did a great tour of the room.
We went to the water park for hours each day and each member of the pool team was amazing and very friendly and hospitable. I even lost my ID on one of the water slides and the lifeguards closed the slide and helped me successfully find it.
The food and beverage staff at the quick serve establishments were also very friendly at any outlet we went to, and were outstanding! Keep in mind that a 12% tax (known as VAT) is added to each check, along with a 15% gratuity.
Housekeeping was the best staff I’ve experienced at any luxury property in anywhere in the Caribbean and U.S. (and this comes from me - I worked at both Ritz Carlton and Mandarin Oriental properties in the U.S.). The Atlantis housekeepers went out of their way to introduce themselves to us and ensured we were happy with our room and checked to make sure we had everything we needed each day. You don’t see this frequently with housekeeping staff and is a testament to both the housekeeping staff and management.
What really started the breakdown was with room condition, and the staff’s response to it. Two out of our three days that we stayed there, we didn’t have running water from 11pm until 8am. When I went to the front desk one day and spoke to overnight manager Jermaine, they said another guest broke a water pipe and didn’t know when the water would be back on for the entire building (and didn’t offer any solution). I had to ask for bottled water and they finally delivered it to the room 2 hours later after I was asleep.
I was shocked to see the same issue happen the following day, and I went to the front desk and was told my the overnight agent that she wasn’t sure what was going on and I needed to wait for overnight manager Jermaine again but didn’t know when he would be available. He came out 10 minutes later and said either a guest broke another water pipe or either it was a scheduled outage, but wasn’t sure, but gave me another bottle of water. I just find this hard to believe that a water outage happened 2 days in a role and one no one knew about it, and when they knew about it, they didn’t communicate it to guests.
Also, in the room, both of the rooms we had had leaks in the roofs, and also damp carpets. I told the front desk about it at checkout and they were puzzled and concerned and said it needed to be checked out. I would say stay at Atlantis if you want to not have running water and feeling like you’re camping out. But that’s not what I expect at this caliber of a resort.
4th time staying at Atlantis. Overall visit was great but a few small disappointments this time. We had three rooms....one room had a sliding door that did not open at all and one had a sliding door that the glass door was completely off track when opened so we left it shut. The third room had two queen beds..,,one was extremely creaky. We love this site for vacation so although we had a few issues we highly recommend and will be going back again in January Photo is of our favorite pool at almost sundown