Vista Cay Resort by Millenium
What We Love
- Organized pool games, face painting and family-friendly DJs on holiday weekends
- Fully equipped en suite kitchens (and a grocery store next door) make it easy to eat in
- Parking, WiFi and long-distance phone calls are included in the resort fee
What To Know
- A $11.99 resort fee per night will be collected at the Jetsetter checkout
- A one-time $80 departure cleaning fee (for stays of fewer than four nights) will be collected by the hotel at check out
- Golfing, dining and spa-ing are close by but not on-site
- Consider renting a car; there’s no shuttle service to the theme parks
- Free WiFi
- Parking On Site
This four-story Mediterranean-style complex of neat condo towers is surrounded by typically Floridian landscaping (palm trees feature prominently). The welcoming clubhouse is furnished with plush sofas, and there’s a concierge desk and a minimart for souvenirs and extra sunscreen — which you’ll need. The inviting infinity pool area overlooks pretty Lake Cay.
Bed and Bath
With two or three bedrooms and a minimum of 1,300 square feet, the modern, comfy suites are huge. Amenities range from granite countertops and multiple flat-screen TVs to double vanities and soaking tubs in the master bathrooms. Dining room seating for six, a laundry room, a spacious balcony, a sectional sofa and a fully equipped kitchen with stainless appliances extend the homey feel.
Simplicity rules at Vista Cay. With no restaurant, golf course or spa to compete for guests’ attention, resort life centers on the main infinity pool, the 12-person hot tub and, of course, the full pool bar. Equally simple pleasures — a game room, a splash pool — keep kids happy. A second swimming pool, barbecue pits, a fitness center and a 2.5-mile jogging trail around the property’s lake round out the basic but sufficient amenities.
In the Area
Just two miles away, SeaWorld flies under the radar as one of Orlando’s best but least crowded theme parks (its sister parks, Aquatica and Discovery Cove, offer even more access to the menagerie of marine life). Universal Orlando (home of the Wizarding World of Harry Potter) and of course Walt Disney World are also nearby. Around the corner on International Drive, amusements run the gamut from kitsch to cool. For the latter, try Pointe Orlando, where the restaurant options include the Capital Grille steakhouse, the Oceanaire Seafood Room and Taverna Opa, where belly dancing on the tables is encouraged. Vista Cay guests also have access to the Shingle Creek Golf Club, as well as the spa at the Peabody Hotel.
How to Get There
This is a business with absolute no customer service orientation. I made my reservation in November 2018, for my vacation in February 2019. I noticed the business offered an early check in option, upon an extra fee. I called in December 2018, called again in January 2019 to make sure I could do the early check in. The first response I got, was that somebody from the business is going to call you back. Since nobody called me back I called again, then I was told that early check ins only can be done 24 hours before arrival. I expressed to the customer agent at that point (in January) that it was very risky for me to wait 24 hours doesnot make me enough time for alternative plans, the response was we are sorry we cannot do anything else. I requested talking with a Customer Service supervisor the response was we do not have a customer service supervisor. I called 24 hours before, and they informed me that an early check in is imposible because guests are in the unit and they are not leaving until 11.00 AM the earliest is 4.00 PM (very sarcastic as 4.00 PM is the normal check in time).
My point is: Casiola knew since December I needed an early check in. They ignore this request. They had the information that the unit was occupy and they did not alert their customer that an early check in is impossible.
Their position is: we managed 200+ units it is impossible to follow up with each customer.
This is very concerning. So if you are out of luck and they do not follow up with each of their clients you might slip in the cracks and be completely forgotten; since they manage 200+ units and they cannot accomodate the needs of each of them -verbatim from the agent that I spoke with (Samantha).
They are completely unapologetic, unprofessionsal. They have the "I dont care for you attitude.
This is a learning experience and for now on I would avoid any CASIOLA home units for vacation.
They have whatsover NO customer service orientation.
Love it I M goin again I want to stay sane place it was our second time there and will be third time we stay at if. Rentals that place is amazing pet friendly kid friendly clean I can’t wait be back I. April
This place was wonderful for a getaway from cold northern weather with friends. We were lucky enough to score a condo just steps away from the beautiful pool, jacuzzi, and bar. We had stocked up on supplies at the nearby Publix, so we didn’t have to worry about a thing! We want to give a special shout out to our awesome bartenders Nicole and Kavi who took great care of us while we were there. They made our visit so much more fun, and we really didn’t even need to leave the property. We basically just left one day to hit a theme park, and that was it. Warm weather, beautiful surroundings, and great service at the bar... We couldn’t be happier with our vacation!
Nice and clean. The 3 units I saw haven’t been updated in quite some time but aside from that it was quite nice. Huge. Very nice though. Easy check in. Nice pool. Ok gym. Close to Publix and liquor store etc. Convenient location near everything in Orlando. Would definitely use again if needed.
We had a wonderful stay at Vista Cay and would highly recommend this property, especially for those with families. We rented a three bedroom, two bath condo and were in building 5036, unit 107 on the ground floor (which we requested as we have young children). With taxes and the resort fee we paid around $187/night. The condo was huge and nicely decorated. There were five TV's (one in each bedroom, one in the living room and one in the smaller front room which was like a den). We had a full size washer and dryer. Bath and pool towels, along with bed linens, are supplied.
There is a walking trail the goes around a small lake right behind the property. It was so peaceful and a great place to get some exercise and enjoy the outdoors. The pool was large and heated (still cold for January but we made the most of it!) and there was also a splash pool for toddlers, a hot tub and an arcade. The arcade had a nice selection of games. Everywhere on the property and in the condo was very clean and in good condition. it is a gated property and you are given a key code when you arrive.
There is a shopping center only a short walk away (even faster if you drive) that has restaurants, a Publix grocery store, a liquor store, Dunkin Donuts, etc. There is also a Walgreens very close by. Sea World was less than a ten minute drive, as was ICON Orlando 360 (an entertainment complex with a huge ferris wheel, restaurants and other attractions). It was less than a half an hour drive to Magic Kingdom.
The only thing we found lacking about the condo was in the kitchen. We are a family of five and one of our children has a food allergy so we had most meals at the condo. It was sparsely furnished as far as kitchen supplies go - a vegetable peeler, whisk, a few more pans, measuring cups and spoons would have been helpful. We made it work with what we had. These are self-catering condos so be prepared to get the necessary household items (or bring them with you) such as trash bags, dishwasher soap, laundry soap, paper towels, etc.
Overall we were so happy with our choice of Vista Cay. We hope to return in a few years when we make it back to Orlando!