Universal’s Hard Rock Hotel ®
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
You’ll be centrally located in Orlando with a stay at Universal’s Hard Rock Hotel ®, minutes from Universal Studios Florida™ and Universal CityWalk™. This 4-star resort is within close proximity of Universal’s Islands of Adventure™ and Universal’s Volcano Bay™.
Make yourself at home in one of the 650 air-conditioned rooms featuring refrigerators and iPod docking stations. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.
Spa, Wellness & Premium Amenities
Be sure to enjoy recreational amenities, including an outdoor pool, a waterslide, and a sauna. Additional features at this resort include complimentary wireless Internet access, concierge services, and an arcade/game room. Spending a day of fun is easy with the complimentary theme park shuttle.
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Cooked-to-order breakfasts are available daily for a fee.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Orlando? This resort has 6000 square feet (557 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
My wife and I celebrated our 50th wedding anniversary with 30 friends and family at the Hard Rock Hotel in May 2019. It was an experience we will remember the rest of our lives. We were treated like rock stars from the moment we arrived until we departed. Our coordinator, Lexie Knittel and the entire Hard Rock staff were exceptional, far exceeding our expectations. Thank you for an unbelievable experience.
This is a great place to stay if you are going to be visiting Universal Studios, islands of adventure and Volcano Bay. Hotel is amazing, service is great and having express pass to all attractions in universal parks was priceless!
Having previously stayed a fortnight at the Portofino Bay Hotel, my wife and I (in 30's) returned this year to stay at the Hard Rock Hotel - purely for the reason that we try not to visit the same place twice! Overall the stay was very good, but we probably will not be returning to the Hard Rock Hotel as we both preferred the quality and ambience of the Portofino Bay.
Check-in was VERY slow - approximately 40 minutes, which is unacceptable for a premium hotel.
The room was very comfortable, spacious and 'trendy', with all of the expected amenities including coffee machine, etc. We were a bit disappointed that there were no dressing gowns for guests considering this is one of Universal's two "high-end" hotels, but just a small point. The bed was very comfortable, and the room had a very large window, adding to the spacious feel.
We did request a King bedroom, rather than two Queens 6 months in advance of the trip, and again at check-in. We have no need for another bed (!!) and would have preferred the extra floor space. Sadly there was no response to the request.
I think families with children and/or teenagers would love this hotel as there was definitely a very cool trendy vibe, which was very impressive and not over-the-top. We were there at Christmas time so the decorations really added to the atmosphere.
The location of the hotel is definitely the best in the Universal Resort, just a 5-10 minute walk to Universal Studios along the waterway (option for water taxis for those who don't want to walk). Despite being the closest to all of the action, there were no issues with noise, and the rooms seemed to be very well protected from music from the bar/pool areas.
Overall the stay was very good, although I would not rate it higher than '4' as I did not feel it matched the stay in Portofino Bay. We would probably not stay again.
Check in 1130pm maybe why
Advice from check in counter
Breakfast self serve cafe prices and selection were great
Room good only slept and showered so.........
Kitchen for dinner was fast quick and good and was able to pick my own tip he deserved 18% but gave more
Size of pool and live music by pool
Room was cleaned everyday day and spotless
Fridge with no freezer this is Florida and 80% if not more of the people from this hotel go to the parks in able to freeze water
Pool waiter advised us after that 18% was put on our bill I give 18% when it’s deserved but not to SLOW SLOW SLOW service but I was stuck with it something that I hate (we ordered 2 beers and a water) it wasn’t 15 people ordering
In final didn’t sit and drink by pool cause I hate tipping for something that isn’t deserved very disappointed seemed like the only one that informed 18% :(
Fast passes were great parks were enjoyable
Wasn’t able to book 60 days out for some reason so fast passes were left to ok rides
No slinky dog no avatar
We arrived at animal kingdom 920 and the wait was already 180min 👎
Overall trip 9/10
Every time I stay here it never disappoints! This was a short trip this time with my daughter and some friends. I upgraded to the club for the first time.
I loved the Rock Royalty Club Suite. The staff were always engaging and on top of everything.
The Conciege Supervisor, Judy Marquis, made our stay more special. She was so pleasant to speak with and went out of her way for my daughter and my friends.
Our room was very clean and I loved the little trinkets our room attendant left for us each night.
The pool bar staff, Rob and Kyle, were outstanding! Wish we had more time to spend out there, but the little time we had was very enjoyable.... and the drinks were yummy!
Check in process was super easy and check out was easy as well. We did have someones valet billed to us, but they were quick to take it off. (we didn't have a car, traveled via plane and Uber lol)
Cant wait to come back. This is my favorite hotel and favorite Hard Rock Resort!