Universal’s Hard Rock Hotel ®
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
You’ll be centrally located in Orlando with a stay at Universal’s Hard Rock Hotel ®, minutes from Universal Studios Florida™ and Universal CityWalk™. This 4-star resort is within close proximity of Universal’s Islands of Adventure™ and Universal’s Volcano Bay™.
Make yourself at home in one of the 650 air-conditioned rooms featuring refrigerators and iPod docking stations. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.
Spa, Wellness & Premium Amenities
Be sure to enjoy recreational amenities, including an outdoor pool, a waterslide, and a sauna. Additional features at this resort include complimentary wireless Internet access, concierge services, and an arcade/game room. Spending a day of fun is easy with the complimentary theme park shuttle.
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Cooked-to-order breakfasts are available daily for a fee.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Orlando? This resort has 6000 square feet (557 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
Stayed here in queen club garden view room, when we got to our room WOW pool & park view absolutely amazing.Stayed 3 nights and I must say one of the nicest hotel experiences I’ve had I loved it, I must say club level was ok not patch on a Disney hotel club level but just ok don’t know if I’d do club level again but would definitely recommend this hotel brilliant service,brilliant room, brilliant view,brilliant staff doesn’t get much better thanks Hard Rock ????????????????
We are still here at the resort for another 2 nights on a family trip to universal. I was expecting a high end, more luxury hotel (given that this is a universal “premier property”, the high price tag, and category of hotel)... however, I was unfortunately very wrong!
We arrived to find a room that at first sight appeared clean, but after looking further, we saw there were toenail clippings scattered all over the rug, chairs, sheets, and dark stains all over the rugs and even on bed blanket... gross!! We were so disgusted, we requested a new room... however, they could not get us 2 adjoining rooms (which we needed to accommodate our family), and said they could not upgrade us from our garden view room, so we had no choice but to remain here. They had someone vacuum the room, but we find that the rooms are still run down, with stains everywhere. Our sheets have gross dark stains in many spots, some that are red! (Blood?). The rugs are so filthy, I don’t even want to walk on them without shoes.
Furthermore, they don’t even provide water in the rooms. Just $7.50 bottles of Fiji, or 5-7$ bottles in their shop. I have never heard of a high end hotel not offering free bottled water in the rooms.
Water pressure is horrible, can’t even wash shampoo out of my hair or my kids. Bathrooms are so dingy, tiny and dated.
We have a Lamp that doesn’t work....
When I requested bed rails, they were dropped off at the door for us to install??!
The pool area is packed with rows of low end lounge chairs, so close together you can’t even access them from the sides, or have any privacy. There is limited shade, so good luck getting a chair that doesn’t bake you in the sun. They have a DJ that blasts the most awful rap music every day from 1-4 by the pool, so relaxing is impossible during that time!!!
I wish we could leave and go to Loews Portofino, but unfortunately we booked through Expedia to get the better rate, so we are stuck!
Lastly, on a positive note, I must say the staff so far has been very accommodating and professional and I give them 5 stars for their attentiveness and service. They listened to our concerns and tried to remedy whatever they could, but unfortunately we remain disappointed with the condition and quality of our room.
Our travel agent recommended the Hard Rock hotel when we were booking our Universal Studios vacation, and we are so happy she did. The hotel is amazing! Beautifully laid out and decorated, top notch amenities and the service is the absolute best. The hotel is literally just a 5 minute walk to the parks, or you can opt to take the water taxi, which is just off the walking path. Our stay at the Hard Rock also gave us unlimited Express Passes at the parks, which allowed us to skip the long lines, for even the most popular rides and attractions. We are already planning our next vacation, and the Hard Rock will be our hotel for sure.