SLS Baha Mar
What We Love
- Late-night swims at the "privilege pool"
- The casino is the biggest in the Caribbean
- The impeccably clean beach
What To Know
- There's a daily resort fee that includes airport transfers
- Bathrooms can be small
- Free WiFi
- If you want a hot tub, you'll have to use the ones at the Hyatt
Part of Nassau’s Baha Mar mega-resort, SLS is connected to the much-larger Grand Hyatt through a glittering casino, and guests can access the Hyatt’s restaurants and luxury shops, too, which is a nice bonus. The property draws a well-heeled crowd: book a room here if you’re a part of group of friends looking for a good time or a couple seeking a superbly relaxing beach vacay, but families should stay at the more kid-friendly Hyatt instead. Dining is one of the highlights here: the resort has three restaurants with top-notch pedigrees. James Beard Award-winner Michael Schwartz offers carefully homemade Italian food brimming with fresh herbs (chopped tableside); there’s flavorful, Greek-inspired seafood perfect for sharing at Cleo; and stellar sushi by Katsuya Uechi in a sleek, Philippe Starck–designed space. You’ll probably spend most of your time in the sea, on the sand, or lounging poolside with a cocktail, but the ESPA spa and the Jack Nicklaus-designed golf course (not to mention the casino, which has glorious sea views) are all good for whiling away a few indulgent hours.
In the Area
Besides all the paddle-boarding, snorkeling, sailing, and kayaking that Nassau’s sparklingly clear water offers, downtown itself is a big draw. It’s about a 20-minute drive from the SLS, so it’s easy enough to head into town for dinner or an afternoon’s shopping and be back by the pool in just a few hours. The island’s dining options are getting better by the minute, with swish restaurants conceived by brand name chefs setting up shop in the island’s resorts. Try Café Martinique by Jean-Georges Vongerichten for an elegant meal of classic French food or hit up the atmospheric Nobu for a romantic dinner (note the iconic green glowing entrance). For a simpler meal, the cheery Café Matisse, just off the boutique-strewn Bay Street, has a welcoming courtyard and a menu of satisfying Italian-inspired seafood.
How to Get There
despite all the negative comments - we decided to try for ourselves. We have travelled to many islands in the Caribbean and this hotel was the worst.
From previous reviews -I can see that management has responded on how sorry they were. I decided to speak to a manager about all the complaints while still at hotel - and guess what??? NOTHING was done to correct it.
the hotel is building a water park - so we were told that all the rooms with 2 queen beds were on the side of construction - our room had a small juliet balcony - not all rooms have big balconies. it was noisy and disgusting to look out onto construction. They should have waited to book these rooms - just awful .
EVERY DAY had to call down for towels - and they never restocked the toiletries,
NO ICE MACHINES - so everyday had to call for ice
SERVICE is VERY SLOW -
WE live in NYC so expect to pay a lot for food and drinks - HOWEVER - prices are stupid and not worth the price - more than the ATLANTIS or other places.
THE BEACH - nice but had to ask multiple times for umbrellas - how hard is that - POOLS are packed and warm.
You need to get out by 7:30-8 to get a chair at pool or front row of beach - that is actually true of many resorts so just pointing out.
the staff is very nice but service is a 3 star - not anywhere near a 4 or 5
Sorry we did not book the Hyatt - but am so turned off that I WILL NOT RETURN
Save your money and go elsewhere.
I had extremely high expectations for the SLS, as I’ve stayed at some of there other hotel locations before and this is one of the newer properties. I came with 3 friends for a bachelorette. The hotel isn’t cheap but there are a lot of amenities that make it worth the price. Reservations were easy to make online and overall we liked our room. There were some stains on the sheets and the design of the bathroom wasn’t the most practical but I get it. Overall good options were good and we didn’t have a meal that disappointed. Pools were crowded but there’s beach chairs. All the staff I encountered on the hotel property were friendly and helpful.
However, I do have a few complaints with our overall stay. I reached out to the concierge prior to our stay. It took awhile for them to get back to me so I went ahead and made my own dinner reservations thru OpenTable (highly recommend doing in advance). Commonwealth and Costa at the Rosewood were the best dinner meals of the trip. Katsuya and Cleo were also delicious (I’ve also dined at both LA locations). After some back and forth with concierge they booked our spa appointments for us. An hour before the appointments, the spa called and let us know 3 of the 4 therapists called out sick. We basically had to rearrange our schedule and were able to be flexible. The spa was accommodating once we had our appointments but we had to talk to a manager to deal with the situation.
We spoke to concierge multiple times during the trip - to help us book a snorkel excursion and for shuttle service. Pick up from airport was seamless and easy. Leaving was more complicated. I spoke to concierge to change the original departure shuttle bc mine was too early and the other was too late. We were good. Then I went to confirm the night before we left, and they told me there was no 10am shuttle but they would put me in a private car at 9:40. Fine. I get to the hotel lobby to leave at 9:45 b/c it took Cleo a bit longer to close out our bill. Transportation services has no record of a private car for me and STILL had my shuttle pick up for 8:40, the original time, but the rest of my party was showing their correct revised 11:40 pick up. And oh, there was a shuttle leaving at 10. I ended up getting on it, which is fine, but I wouldn’t have had to rush out of breakfast when I had 20 minutes. The lack of confirmation in the system needs to be fixed.
If I come back to the Bahamas, I will probably be staying at Rosewood. If you haven’t been to the Bahamas I would still recommend the SLS, but just be prepared for a scene.
The service at Filia was so horrible. Jayshrie at the front desk was so rude and unhelpful too busy talking with her friends while we had a flight to catch. Restaurant was quiet and tables were empty. 20 mins later we had to leave and find somewhere else to eat. Corey was the only one who asked us for water. The rest of the the resort was fabulous. All the other restaurants were fantastic! Komal Dorsett helped us out while we struggled to find a table outside. He reported this to the Filia Manager. Just a horrible ending to our vacation.
Arrived yesterday. Hotel lobby and grounds are very pretty with plenty of staff. Unfortunately, once we got to our rooms I was so disappointed. We literally have to live out of our suitcase for our weeks vacation because the room has nowhere to unpack your belongings. In place of a dresser is a bar cart stocked with overpriced alcohol and an espresso machine (sorry, that also means if you crave American coffee you will be walking a half mile to Starbucks in the morning). The closet is the size of my dorm room in NYC except it has a night table with 2 small draws in it. That means there is no place for shoes and your hanging clothes can only hang half way before the hit night table. That is the extent of the accommodations for unpacking. The bathroom it tiny, even our toiletries have to stay in our suitcase. I am livid. We tried to have management make it right but were told there is nothing they can do. We travel a lot. I have never had this experience before. The hotel is eye candy. The food last night was very good and very overpriced. If you do not have a reservation be ready for a 3 hour wait time. Thankfully, we made reservations before we arrived. I’m hoping we can still enjoy our week here despite the awful room accommodations. I would never recommend or stay here again. If I had not prepaid, I would have tried to switch hotels yesterday.
The place is GORGEOUS. Plenty of pools, places to eat/drink, etc. However, I do wish there was a bit more activities/programming. This is the place to go for a lively scene. Not the top luxury hotel in the Bahamas but very nice, lively atmosphere, and you have a casino, club, rooftop bar, many restaurants, large spa, gym, many pools, and beautiful beach all in one location. Appreciate that they pickup/dropoff guests to/from the hotel. I LOVED all the various food trucks to choose from. The grotto with live fish/sharks and flamingo pen are super cool. We went on a weekday and non of the nightlife options were open. Premier, the day party pool, had just opened during the week for the first time but they didn't advertise it anywhere. A lot of the staff didn't even know of the schedule change. We just followed the music. Could have been more fun if more guests were aware. Rooms were cute and clean. There is one side of the hotel that showcases a gravel parking lot however. We asked to be moved.
All in all perfect place for friends, bachelor/bachelorette parties and other celebrations. Will have to come back during the weekend to see how the scene compares to Cove Atlantis but I'm still a Cove Atlantis fan because the party pool is much nicer (nicer cabanas too) and always lively and they generally have more activities/programming, the rooms are much larger, and beach much nicer.