SLS Baha Mar
What We Love
- Late-night swims at the "privilege pool"
- The casino is the biggest in the Caribbean
- The impeccably clean beach
What To Know
- There's a daily resort fee that includes airport transfers
- Bathrooms can be small
- Free WiFi
- If you want a hot tub, you'll have to use the ones at the Hyatt
Part of Nassau’s Baha Mar mega-resort, SLS is connected to the much-larger Grand Hyatt through a glittering casino, and guests can access the Hyatt’s restaurants and luxury shops, too, which is a nice bonus. The property draws a well-heeled crowd: book a room here if you’re a part of group of friends looking for a good time or a couple seeking a superbly relaxing beach vacay, but families should stay at the more kid-friendly Hyatt instead. Dining is one of the highlights here: the resort has three restaurants with top-notch pedigrees. James Beard Award-winner Michael Schwartz offers carefully homemade Italian food brimming with fresh herbs (chopped tableside); there’s flavorful, Greek-inspired seafood perfect for sharing at Cleo; and stellar sushi by Katsuya Uechi in a sleek, Philippe Starck–designed space. You’ll probably spend most of your time in the sea, on the sand, or lounging poolside with a cocktail, but the ESPA spa and the Jack Nicklaus-designed golf course (not to mention the casino, which has glorious sea views) are all good for whiling away a few indulgent hours.
In the Area
Besides all the paddle-boarding, snorkeling, sailing, and kayaking that Nassau’s sparklingly clear water offers, downtown itself is a big draw. It’s about a 20-minute drive from the SLS, so it’s easy enough to head into town for dinner or an afternoon’s shopping and be back by the pool in just a few hours. The island’s dining options are getting better by the minute, with swish restaurants conceived by brand name chefs setting up shop in the island’s resorts. Try Café Martinique by Jean-Georges Vongerichten for an elegant meal of classic French food or hit up the atmospheric Nobu for a romantic dinner (note the iconic green glowing entrance). For a simpler meal, the cheery Café Matisse, just off the boutique-strewn Bay Street, has a welcoming courtyard and a menu of satisfying Italian-inspired seafood.
How to Get There
Worst customer service I have ever experienced. Front desk lost my luggage for 24 hours, it took 30 min each time ice was ordered and everything closed by 830pm to force you into the casino.
The only positive was the view from our room.
My adult daughters were at the SLS Baha Mar for their sister-in-law's bachelorette weekend in February. My daughters have travelled extensively with my husband and I and have had the good fortune of staying at some magnificent resorts/hotels around the world; all 4-5 stars. This hotel did not come close to that level. Apparently, there is still a great deal of work to be done with the staff and accommodating the needs of their patrons. It seems the service was terrible! My husband and I paid for the weekend for both girls and were surprised at the extent to which the hotel "nickel and dimed" them. There were "room charges", 2 different levy's: VAT fees, resort fees, resort VAT's and service charges for each night of stay. Aside from the room charges (which I understand) there was greater than $200/day in resort fees!! My husband and I would have paid the fees with no issue had the weekend been worthwhile. It was not. All of this for bad service and a mediocre experience.
I genuinely enjoyed every second at the SLS Bahamar. I must say however, that if I did not book with a travel agent, who happened to be on the property at the same time as me, I would not have had the same review.
The staff seem entirely clueless. We had issues with billing. We had issues with booking meals, basically everything was an ordeal, even checking in!
It all worked out in the end, but, I don’t think it would have if my travel agent wasn’t there. Beautiful hotel, beautiful rooms, lots to do. Weird service.
Also the food and drinks are a FORTUNE
So my friends and I came here twice since it opened. We live in miami so it’s a super easy trip for us to make often.
The first time we visited was right when they opened. So the service was excellent, rooms were great, resort itself was nice and accommodating. No complaints, hence why we returned six months later.
But the January 2019 stay wasn’t the same. We had a total of four rooms, and two out of the four were dirty when we checked in. My shower leaked ALL over every time I would use it. The customer service wasn’t great this time around and now they try to charge you for anything and everything. Even to feed their silly parakeets they want you to pay $10 for the stick of seeds 😂. Before it was free. Cmon!
The guests are rowdy at all hours of the night so come 2 am, you better be okay with hearing stomping, yelling, loud ass drunk people acting a fool on your floor.
The skybar is open now and has nice views. But the service was so so and it wasn’t even packed.
If I were to agree to return for a third time, I’d stay at the rosewood next time.
SLS Baha Mar was awwsome! I arrived April 28th the day before my birthday. At the airport, the shuttle service picked me up. We arrived at the hotel, it was beautiful! Tanovia the front desk agent welcomed me with so much professionalism and kindness. I arrived early so my room wasn't ready and that wasn't a problem at all. I walked around the grounds and admired all the beauty. It then was time to go to my room and the bellman Rico assisted me to my room. He also treated me with professionalism and kindness. I felt very comfortable and welcomed. The room was awesome! Very clean all white and beautiful. Rico assisted me with the functions of the room. For example he let me know that with the balcony door opened the air conditioning cuts off automatically etc....very helpfull. That night i slept wonderful! I meant to find out the name of the mattress so i can purchase one for my home! Very comfortable, lol. The next day was my birthday! I was surprised with a complimentary bottle of champagne and chocolate covered strawberries! I felt so special! I thank Tanovia the front desk agent for making that happen. So if you want an awesome experience the SLS Baha Mar is the place to go! I will be returning!