4.0
Very Good 10298 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

When you stay at Sandals Royal Bahamian All Inclusive Resort – Couples Only in Nassau, you’ll be on the beach and within the vicinity of Nassau Botanical Gardens and Fort Fincastle. This 5-star resort is within the vicinity of Ardastra Gardens, Zoo and Conservation Center and Lake Cunningham.

Rooms

Make yourself at home in one of the 404 air-conditioned rooms featuring refrigerators and iPod docking stations. Plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and minibars.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 7 outdoor swimming pools, outdoor tennis courts, and a sauna. This resort also features complimentary wireless Internet access, gift shops/newsstands, and a hair salon.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 10 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a beach bar.

Business & Travel Amenities

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).

How to Get There

Sandals Royal Bahamian All Inclusive Resort – Couples Only
West Bay Street
Nassau, Bahamas

Reviews

4.0 Very Good 10298 Reviews
Vacation Getaway
Reviewed 19 hours ago

This resort is beautiful. From the blue waters to the island to the restaurants to the gorgeous flowers. All the staff was energetic, friendly, and helpful. Our tv went out then our phone went out and the staff went out of their way to fix it.
The only negative is the photoshop. Definitely felt screwed over when buying our photos. They offered a free photo, but charged us for it anyway.

Noisy Swim-Up
Reviewed 24 hours ago

We had a Swim-up Suite. We discovered that it was adjacent to a very noisy side-street outside the resort (loud music, drivers revving up engines, yelling and screaming), which greatly reduced our enjoyment of this otherwise beautiful " hideaway" as they call it. If you are hoping for a calm and quiet room to rest and recover, definitely not a good place for that. Way too pricy for the enjoyment you can get from your Suite. We do really appreciate Sandals using paper straws, though!

No beach or pool service
Reviewed 1 day ago

We never received pool or beach service.
Observe three waiters who never ask if you needed a drink.
The three waiters would stand bye the steps and talk to each other while everyone walk by them to go the pool bar.

Wildly Disappointed!!
Reviewed 2 days ago

I actually don’t know where to begin on this one. I am a regular reviewer and typically try to find the flip side/ best in everything.

We have visited more than one Sandals resorts and have always had amazing service and an amazing vacation. This time was very different and I probably will never return to a Sandals now at this point. We were here for a week celebrating our 4 year wedding anniversary and we have been traveling to couples all inclusive resorts for the the last 10 years with excellent experiences.

It has taken me a few months to write this review as I had been in talks back and forth with them (me constantly waiting). In effort to make it better I was hoping to be able to include that in my review, but they have done nothing since leaving their resort and I feel it’s about time I get this over with.

Service- terrible, not sure what to say here. We maybe had 3 staff members who actually completed their jobs and went slightly out of the way for us so they were great! From just never, ever getting what we ordered to waiting 1.5 hours for towels on more than one occasion to creating fights between my husband and I on our anniversary night. My husband was asked to reuse his ice in his drinks. We were ignored at pool bars. They did not accommodate anniversary reservations for my husband and I. After a complaint was made we still waited another day 1.5 hours for towels with multiple follow up calls. I was sick one morning and called down to place room service order for a Coca Cola, it just never came, 2.5 hours later they called to say they were on their way. A couple friends and I ordered a cake to celebrate, it came with ants in it crawling everywhere in the box. I will cap service here, there is more!

Cleanliness- I must start by saying the overall hotel was kept very clean. The room was clean and I found no issues with those amenities. What was not clean was the pools, there were 3 pools, one calm, one party pool and one on the island. After being there for 2 days and in the party pool for 2 days we finally found out through the grape vine that pool was not filtering. We immediately stopped using this pool and that was sucky. 2 days later my husband had a rash on his upper body. The 3rd day we made plans with friends to celebrate on the island (the day with the cake) we were told at the island the pool couldn’t be used because it was broken so we were sent back to main hotel with only calm, freezing pool. 2/3 pools broken the entire time, confirmed by their chief engineer but their GM lied right to my face when talking about it. One of our neighbors in the hallway put out food, it stayed there for 2 days, then a piece of their bacon stayed out on the floor for another 2 days right in front of my door.

Food- food was not bad, many items were not cooked correctly but overall flavor was good. Multiple options like most Sandals, we were not accommodated at restaurant of choice for anniversary night, the whole reason for being there. One restaurant told us they ran out of beer. Another bar told us they ran out of 3 vodka options and as mentioned earlier we were asked to reuse our ice in our drinks. We chose to dine at the pizza cafe one afternoon, we were the only table eating. I watched our order go in, 10 minutes later watched both pies come up, watched a butler take our pizzas off the stay plates and put in to go boxes for one of his clients. Our food never came, I asked 5 minutes later, I was rudely told every order takes 15 minutes to make so that wasn’t ours. And then they rushed out under cooked pies to us. So you tell me. I’ll wrap up food here. Again, could go on.

Amenities- having the island was very cool, not being able to use it almost at all was not cool at all. There was a nice piano bar and a place to play billiards.

Overall it just kept getting worse and we spoke with GM on property. We were offered a dinner on beach, but I am sorry I already paid an awful lot of money for all inclusive to already eat for free every night and would prefer to eat in a restaurant anyway and not on sand. Before we left the resort the GM asked to leave our email address so the executive team could get in touch with us to do something after, I assumed and expected a credit back. We attempted to leave the resort early but the flights were astronomical. I did leave my email and contact and after two weeks of being home, nothing! I had to reach back out. They then offered me $500 Sandals credit to come back. I told them I never wanted to return and it’s not fair to repay me for bad experience by making me pay another 4K to come again to use your $500 credit and probably be disappointed again. How does that make any sense? I kept following up just to be ignored. Reached out to another Sandals customer service source. They were so apologetic and offered to do something and said they would follow up with me in 48 hours. It’s now been a month since last contact so here I am!

Guys save your 4-6k and go somewhere else. There are so many amazing all inclusive resorts. We actually met a group of travel agents at the resort while we stayed and they we’re appalled. They actually said they wouldn’t recommend their clients to come here, ever! They told us about a much better resort in the Bahamas for the future. I got so duped and wasted 4K and had a ruined anniversary. Don’t let this happen to you! In a “hit and miss” scenario this hotel is mostly a miss!

Please ask questions if you need more information. I could barely include everything here.

Not 5* luxury
Reviewed 2 days ago

Firstly the rooms bathroom was tatty stained around toilet, hole in floor and shower not working well. Had to call maintenance. Just what you need after a 9 hour flight. Balcony sea view but view over noise extractor plant couldn't sit on it. Restaurants hard to book and albeit baccarat booked for 8.30pm went in after 9.30pm. Staff were mostly great. 1 frosty chef at breakfast in Spices and when a group incentive event was on, it appeared relief staff brought in not knowing what they were doing. Wine didn't come and fish so small in Spices, had to give hubby half of my lobster. Gordon's smelt if sewage. 1 bar member serving on a busy bar with live saxophonist would annoy anyone trying to get a drink. Lectrics being done by whirlpool peak time with people in pool. Exterior of some buildings in need of a paint. Island routes mucked us about with fishing trip and return transfer didn't show. Baseball caps and flip flops in evening restaurants...Not 5* dining. Sandals Grenada was far superior. Wont be coming back. Feel ripped off. Has put us off Sandals.