4.0
Very Good 10047 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

When you stay at Sandals Royal Bahamian All Inclusive Resort – Couples Only in Nassau, you’ll be on the beach and within the vicinity of Nassau Botanical Gardens and Fort Fincastle. This 5-star resort is within the vicinity of Ardastra Gardens, Zoo and Conservation Center and Lake Cunningham.

Rooms

Make yourself at home in one of the 404 air-conditioned rooms featuring refrigerators and iPod docking stations. Plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and minibars.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 7 outdoor swimming pools, outdoor tennis courts, and a sauna. This resort also features complimentary wireless Internet access, gift shops/newsstands, and a hair salon.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 10 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a beach bar.

Business & Travel Amenities

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).

How to Get There

Sandals Royal Bahamian All Inclusive Resort – Couples Only
West Bay Street
Nassau, Bahamas

Reviews

4.0 Very Good 10047 Reviews
This resort is a joke
Reviewed 3 hours ago

I don’t even know where to start. Our travels began at 3 am with a 2 hour lay over so when we finally made it we just wanted to go to the pool and relax, instead they made us sit in the lobby through an orientation of self explanatory information. After a 45 minute orientation we were escorted to our room. We booked the Windsor Oceanview Club Level suite PJ. As you can see in the attached pictures from the website of what our view was supposed to be vs what it actually was. As soon as we got to our room and saw this view I called the concerige to request a room move and he would not transfer us, even though I expressed how disappointed I was and that we would likely not be back. He apologized and still refused to do anything to help us feel better about the situation. Not only was the room not as advertised but see other attached pictures of just how GHETTO this $4,000 room was. Ripped carpet everywhere, door off hinges, our tv would not turn on and when they finally replaced our remote the sound would go in and out, our toilet would not stop running my husband would have to open the back to stop it from running after every use. The cleaning lady only came 1 time of our 5 day stay we had to walk to the lobby daily to get water for our room. They advertise having 12 restaurants when in reality not all 12 are open at all times. The food was disgusting we pretty much lived on pizza and fries. I only met one kind employee the rest acted as if we were inconviencing them with any question we had. Bad attitude all around. We take an all inclusive vacation every year and we’re so excited to be going to a sandals which is suppose to be the best of the best. This isn’t true at all. Don’t waste your money. All I can say is this resort is ghetto and the employees truly don’t care about every guest unless you have a butler who gets paid to care. If I could rate 0 I would.

A Relaxing Getaway
Reviewed 5 hours ago

I feel it necessary to first mention that the resort itself was beautiful. The grounds were gorgeous. My husband and I had the Balmoral Butler Suite. The room was outdated and plain. . The bed however was horribly hard and we were very unhappy. Our butlers were amazing and did everything for us. It's important to mention them because they were so kind and helpful. They made our stay memorable for sure!! Rohan, Nicola and Ailyn-I highly recommend a butler suite and requesting them!! They made all of our dinner reservations, brought us drinks, food and took care of us like family.
Now, as far as 5 Star, I sadly disagree. The food was at best average. We have been to 5 Star hotels/restaurants and the food was incredible so we were disappointed.......we spoke with many couples who agreed.
The beach was beautiful as were the pools.
For the money were spent for 5 nights/6 days(over $5000) we expected overall for our stay to be better especially being a "5 Star resort".

Great getaway for our Honeymoon!!
Reviewed 8 hours ago

We just got back from our honeymoon yesterday and had a fantastic time. We flew in on Friday and got to the resort a bit early (around 1 and check in was 3). We were greeted by staff and taken into the lounge area to go over a few things and get checked in. We were promptly served champagne while we went through the process of checking in on an iPad.
Since we were early, they checked if our room was ready and since ours and a few other guests weren’t, the staff took us to each of the places that served lunch. They let us eat and told us that by the time we were done eating our rooms should be ready.
Most of the staff really went above and beyond in my eyes. I say most because of one instance. Since it was my wife and I’s honeymoon, we wanted to make sure that we were able to get reservations at the two restaurants that require them. We had concierge service, so I went to the concierge desk in the Windsor building to set the reservations up. All the lady at the front desk did for me was give me extension numbers for my wife and I to dial to set them up. I ended up just going to the main concierge desk and they took care of me right away a mild incovenience on an otherwise awesome trip.
What really made it great for my wife and I were the employees that interacted with the guests. The bartenders and playmakers were fantastic! “Fluffy” the bartender at the piano bar was so fun and entertaining as was copeland at the Windsor pool. He was very personable and learned my drink of choice and made sure I always had one!
We really enjoyed the playmakers as well. These are the employees that set up activities through out the day and run the events in the evening. During our stay, we had the privilege of having Jason, Aleko, Peter, Q, monesha, and Zoey running a majority of the events and let me tell you, they did a fantastic job! All of them took time to get to know you and interact with you. They made sure that our stay was worth it!
The food was very good. Other reviews are correct on portion sizes, but my wife and I would just order an appetizer or two each to make up for it. We liked it because we got to try more of the food that way. We really only had to wait a few times to get into some restaurants, mainly Casanova’s. A few times for breakfast and the one dinner we ate there. Other than that we only had brief waits, nothing a walk to the pub to grab a drink couldn’t take care of.
We stayed at the Windsor building, which we had heard was a little dated, but it wasn’t too bad for us. The room furniture was a bit dated, but it mostly held our clothes we pulled out for the day nothing that made our stay unpleasant. The bathroom was updated and very nice. The mini bar was replenished each day and room service and turn down service was everyday as well. Overall, we enjoyed the room.
Overall, we really enjoyed our stay! The highlight would be the service we received. We were a little skeptical setting it up with reading some of the reviews, but both my wife and I are happy we went here for our honeymoon!

WORST vacation experience ever!!!
Reviewed 9 hours ago

Below is an email that was forwarded to our travel agent upon returning from our trip to Sandals Royal Bahamian. Our travel agent suggested that she look into the situation and would try to get resolution. After two months, the only resolution offered from Sandals was a offer of a 500 point credit on another Sandals vacation. Why Sandals would think for a minute that we would give them another penny is mind-blowing.

Friday, November 16, 2018 - Upon arrival with two other couples we were escorted into the main lobby for a lengthy check-in of approximately 45 minutes. Our greeter, Lee, spent most of this time apologizing for this long wait. When we were finally issued a key and escorted to the room we discovered luggage that did not belong to us. More apologies as the staff searched for our luggage. Mind you, only three sets of luggage came off our van transport from the airport. While the staff searched for the luggage we toured our room to discover that the much anticipated "Windsor Honeymoon Oceanview Club Level Suite", room 1310, had a very limited ocean view. In fact, you can only see the ocean from the far right corner of the balcony. Very misleading and disappointing. We immediately approached the concierge desk to request a room with an ocean view and although the reservations could clearly show who was arriving and departing, we were told we had to come back the next day to see what may be available. We were told to lightly unpack so if a room became available we could change rooms. After returning to room 1310 to situate our belongings, we relaxed before heading to Spices for dinner. When we arrived at approximately 6:15 pm, we were told that there was a 45 minute wait. This was the first of many times that we found the wait times were much longer than the hostess communicated. When we were finally seated we observed many open tables indicating that the restaurants were either understaffed through lack of available employees or by poor planning. In addition, napkins were not provided until we asked for them half way through dinner.

Saturday, November 17, 2018 - We started the day with breakfast at Spices. We were offered Mimosas that never arrived. After finishing our breakfast, Larry had to leave his seat to track down our server to inquire about the status of the Mimosas. After breakfast we checked with the concierge regarding the availability of a new room. We were offered room 1419 which provided the advertised ocean view. We packed our luggage and brought it to the concierge desk by 11 am as instructed. We were told that room 1419 would not be available until 1:30 pm at the earliest. We were allowed to bring our luggage into room 1419 instead of leaving it at the desk. A shame that our first observation in room 1419 was ripped carpet as we entered the living area. We would now be without private quarters for 2 and a half hours. We inquired about dinner reservations with the concierge only to find out that they were fully booked Friday and Saturday. The first available was Sunday night at either 5:30 or 9:00 pm. We did make a reservation for 5:30 on Sunday at Baccarat and one on Monday at Kimonos for 7:00 pm. We decided to make the most of our 2 and a half hour wait by heading to the beach. To our dismay, after a thorough search of the premises, we were unable to find any clean towels and had to go back to the front desk to ask for towels. Again, many apologies. Arriving at the beach we found it to be very small and crowded. There was very little space between occupied chairs.

Sunday, November 18, 2018 - Breakfast at Baccarat also included a very long wait. Upon seating we were once again offered Mimosas that never arrived. After we ordered our food, two other tables were seated. These tables were able to order, eat their breakfast and depart before we were even served our breakfast. When our open-face omelette and french toast came to the table, the omelette was room temperature and the french toast was cold. We did not send the food back because we already found ourself spending too much time waiting in lines and for food instead of having fun or relaxing on the beach. At one point we bumped into Lee who asked about our stay so far and when we expressed our disappointment he summoned his manager. She only offered apologies and asked that we give her "opportunity". She also stated that we would get a call from food service because these poor restaurant experiences "should never happen." We never received a call throughout our entire stay. On Sunday, Larry found out by accident while speaking to Jade at the main lobby that she was our personal concierge which we didn't even know we had. Also, he overheard from another desk clerk that there were many tours available of which we were not informed.

The island boat provided to the "private island" does not have enough departures and arrivals nor did the crew adhere to the schedule as posted on the board at the dock. The crew seemed to come and go at their leisure. Example, one boat was leaving the pier at 9:30 am. The first posting is 10:00 am. There was a mass of people waiting for the boat with no semblance of order. There should have been an attendant to organize a line and inform passengers of wait time. In addition, we heard that there were non-Sandals guests who were vying for seats on the boat who had come from cruise ships or other resorts. As we approached the island on the boat we were told that the private island was in reality, shared with some other entity and that we must stay to the right of the concrete wall. While on the island we decided to have lunch at Schooners at 1:40 pm. The hostess said the wait time would be 45 minutes but gave us the option of take-out which she stated should be only 15 minutes. We decided on the take-out since we wanted to make the 2:50 boat ride back to Sandals for our complementary photo shoot at 4pm. After waiting 42 minutes, we were told that the rum cake was the hold up. After another 8 minutes we were finally given our lunch and the rum cake and told NOW that our appetizer was not ready. We took the food we had to a nearby bench seat and I waited to eat as Larry went back to check on the appetizer. When he returned with the appetizer we opened our take-out containers to eat. Within two minutes we noticed that the boat crew had approached the dock earlier than scheduled. We quickly inhaled our meal so that we would be able to get a seat on the boat. As we approached the dock we realized that the line was too long and we would not get a seat. We had no option other than to wait for the next boat. We realized that we were not going to make our 4:00 photo shoot because the next possible departure from the island was 3:50pm. As a side note, If we had been initially told that the food would take an hour we would have relaxed on the beach (as vacations should be) and came back instead of waiting around the restaurant area in the hot sun.

Sunday night we attempted to go to Gordons, a non-reservation restaurant, only to be told that the wait was an hour and 15 minutes. There again we cited that there were many open tables only to be told by the hostess that those were reserved for couples with a butler. Instead of waiting more than an hour we settled on the Crystal Room.

All of these disappointments were within 24 hours of our arrival. We have been to many islands that included stays in Sandals Montego Bay and Dunns River, Beaches at Turks and Caicos, Rosewood Resorts on Virgin Gorda and St. Johns as well as many resorts that were not all inclusive. We had experienced more disappointment in the Sandals Royal Bahamian in two days than we had in all of our other travels combined and there was more to come. In addition, throughout our stay we overheard many conversations of other disgruntled guests.

Monday, November 19, 2018 - A second chance at the island with experience under our belt we approached the hostess for lunch at an earlier time closer to 1pm and was told the wait would be approximately 15-20 minutes . Again this was unnecessary because there were many open tables. During our lunch we noticed that there were about ten couples experiencing the same situation that we had encountered the previous day waiting more than an hour although eight table were open.

Monday evening at 5:30pm we called room service to order a cheese plate. The phone rang 20 times with no answer, we called the concierge desk and was told the room service number we dialed was correct and they transferred our call only to have it ring 20 times again. Larry reluctantly took the elevator down four floors and walked the entire length of the building to the front desk and spoke with Johnny, the concierge. Johnny remembered transferring Larry's call and said he would try the call himself. When Johnny dialed the number and it rang for the first time, he handed Larry the phone. On the 15th ring, Larry turned the phone toward Johnny and let it ring five more times and asked when HIS patience would be exhausted. Johnny agreed, hung up, and tried some other number and reached a person who was finally able to accept the room service order.

Later that evening at Kimonos the hostess was unable to locate another couples reservation even though they had confirmed the reservation three times. This delayed our seating because they were one of the six couples that each hibachi grill accommodates. The lady was absolutely livid and at her breaking point about her entire stay. We were all finally seated but none of us should have to experience the lack of service and frustration we all endured at a so-called "5" star resort.

Tuesday, November 20, 2018 - Our expectations diminished and our patience exhausted we decided to just lay on the beach and drink. If we did nothing then nothing could go wrong. The only service we hoped to request was from housekeeping, however, they never answered the phone.

Wednesday, November 21, 2018 - On our final day at Sandals, based on our experience with the resorts prior mishandling of our luggage, we walked our luggage out to the curb and we watched it get loaded onto the bus. As the bus pulled away, one of the passengers thought he noticed one of his bags still on the sidewalk and informed the driver. The driver reluctantly turned the bus around while arguing that many suitcases look similar and questioned whether the guest had identified his luggage prior to departure. The gentleman confirmed that he had identified his luggage and when the bus returned to where the baggage had been loaded it was in fact still there on the curb along with another couple's luggage. Thus making this vacation a debacle from the first minute to the last.

Other notes - The billiard room contained two billiard tables. One of the tables was off level and allowed all shots to veer to the right and the billiard balls themselves were chipped; had divots. An easy fix. Level the table and purchase two new sets of billiard balls. The billiard room was uncomfortable and not properly ventilated. The ceiling fan provided no relief. Each guest that spent time in the room had the same complaint.

Sandals Royal Bahamian website advertises robes in every room, none were provided in either room 1310 or 1419.
A bathroom door should separate the sleeping quarters so that the entire area is not lit up in the middle of the night when someone is sleeping.

Staff should resolve issues and accommodate guests instead of the guest continually having to approach the staff at the lobby desk. Service was exceptionally slow (not just island time) and very lackluster, almost disinterested. We spent hours and hours of our vacation waiting in lines and for service, while getting frustrated time and time again. We experienced more stress on vacation at Sandals Royal Bahamian than we would in a typical work week.

Highlights - Mercedes and Darius were excellent servers.

This was a surprise birthday gift to Larry. Image my frustration and disappointment when I watched all of my expectations fall apart. Larry had to be the one to resolve what he could because I was beside myself. We will never recommend Sandals Royal Bahamian to anyone, instead we will discourage anyone from going on a Sandals resort vacation through Yelp, my travel agent, word of mouth and other various social media. We intentionally took no pictures advertising Sandals or purchased any merchandise promoting Sandals.

Great Vacy!
Reviewed 1 day ago

We loved our stay! First off disregard any negative reviews you have read thus far. The fact is, there are people who just want to find flaw in everything so don’t bite on those reviews of the Royal Bahamian.Prompt service begins upon arrival at Nassau airport. The staff at the Sandals lounge were prompt and courteous and had us on the shuttle within minutes of arrival. The shuttle took about 10 minutes to the resort itself. We were greeted with a cool cloth, a glass of champagne and a warm greeting. We were checked in very quickly and shown to our room just as fast.We chose to stay in the Windsor club level suite. Our room was adequate with a view of the ocean and private island. The grounds are impeccably maintained and pride certainly shows at this resort. There are two pools here, one is the party pool and the other is the more quiet. The beach itself is on the smaller side but the sugar sand is nicely groomed and free of seaweed. The ocean is a beautiful turquoise that is definitely picture worthy. The private island is absolutely incredible and a must visit while vacationing here. It is a tranquil relaxing gem with room to roam so you won’t feel boxed in. We found that the pool on the island was very cold but don’t let that stop you.All the staff was very friendly and helpful. A special thanks to Kerryann at the main pool bar. She went above and beyond to make sure we had everything that we needed to make our stay special. She is a true testament to the Sandals brand.We also noticed the management team was very visible during our entire stay greeting guests and positively coaching the staff (A+++) The dining was very good and we did not experience any wait time issues at all. We made many new friends and experienced as much as we had time for and our only regret was not booking a 7 night stay.Please do not hesitate in booking your reservation at the Royal Bahamian, you won’t be disappointed.