Was at the hotel a few years back before it was a JW Marriott. I had booked the trip with Marriott points a few months ago. Recently I saw an ad saying ask about Sirene Paradise so I did. It was very appealing in many ways. Its the adults exclusive tower. Being that we wanted to relax with another couple we decided to pay the extra amount and not have to deal with young kids screaming, crying and running all over the place. (our kids are all adults now...been there done that & we look forward to our quiet relaxing time). We would have a designated area on the beach with butler service, private roof top pool, breakfast included and the 5th floor with tons of outdoor seating, 2 bars, live music, etc designated for adults only.

We were escorted to a private check in room and handed a glass of chilled champagne. She gave us a beautiful room over looking the adults roof top pool and the beach...PERFECT. I wish I remembered her name because I would like to compliment her on her enthusiasm, pleasantness and knowledge of describing how great our experience will be.

The rooms were spacious & really nice exceeding our expectations. However only downfall was that the bed was extremely firm and uncomfortable. My husband loves a firm bed and it was too hard for him too and I really didn't sleep well for the 5 days we were there tossing and turning all night.

Laura at the roof top pool was amazing and so helpful with restaurant recommendations & activities. She works hard ensuring that every guest is tended to immediately setting up chair covers and towels and you will find her repeatedly throughout the day constantly offering all guests cold water bottles.

A nice perk daily was getting fresh fruit shish kebabs and fruit smoothie shots. Nice touch.

Zack the bar pool attendant was extremely attentive. One suggestion I would make is that at check-in let the guests know that the tip is already included at the roof top pool when you order drinks, food etc. Also, after a day of relaxing having some drinks & food you really don't know the charges you incurred and you don't get a receipt unless you ask or when you check out you see all the charges. Since we were with another couple we had no idea if charges were applied correctly to each of our rooms.

Kat was great at the bar on the 5th floor (rooftop pool level). Always had a smile on, bubbly and service was great no matter how busy it was they all worked as a team.

My husband and I own 2 businesses for the past 17 years and the biggest "shout out" to phenomenal customer service goes to Michael Broughton the manager at Ario (restaurant in the hotel).

He is so highly skilled and a pure natural at what he does we were blown away. We always prided ourselves on customer service with our businesses and he truly showed us that we have room for improvement. He was enthusiastic greeting every customer that walked into the restaurant. Rather than the typical line you hear at restaurants "Hi do you have a reservation?" He greeted & welcomed everyone warmly and took charge of the conversation by asking each a minimum of 5 questions such as any allergies, is this your first time here, are you celebrating something special, do you prefer inside or outdoor seating? WOW WOW WOW.

We had to call him over to our table when there was a lull and I had to compliment him. Very genuine guy who truly loves what he does and it shows. Impressive seeing him welcome back repeat customers by name telling them he has their favorite table, etc. On a scale of 1-5 we would give him a 10.

Finding good customer service nowadays is not as prevalent as it used to be.... finding outstanding customer service like that is rare and its a shame. That's why I wanted to take the time to compliment & acknowledge him.

Thanks again Marriott for a great trip!

I have to admit I am not a fan of conventional hotels like the JW Marriott. I am more a boutique hotel guy, but lets face it we are talking about Marco Island not Manhattan. With that said I was in Marco Island and I needed a hotel to stay at for a night. JW Marriott is the nicest hotel on Marco Island , however this fact did not make me feel easy. I knew that the hotel had been renovated 3 years ago, but what I did not know was that a brand new tower had been opened just recently. They put me in the new tower. When I opened the door of my room , I have to admit a smile came to my face, because what I saw was perfection.Let me end this review with this. If this hotel room was in NYC or Los Angeles I would stay here!!! That says it all!!!

The hotel is awesome very clean and all the staff very friendly. Little pricey around the pool but they have you and you just need to relax and enjoy. So many things to do and see. Did a spa fitness class and instructor that was great. Our banquet dinner was not the standard chicken breast and everything was very tasty.