Reunion Resort, A Salamander Golf & Spa Resort
What We Love
- Three signature golf courses designed by golf greats Jack Nicklaus, Arnold Palmer and Tom Watson
- The water park’s lazy river, slides and multilevel playground, which features jets, sprays and a dump bucket
- Walt Disney World Resort’s Maingate West entrance is just six miles away
What To Know
- A 9.75 percent hotel service fee per night will be collected at the Jetsetter checkout
- Golfers or those traveling with kids will have the best experience here
- Consider renting a car: Grocery stores and off-site restaurants are beyond walking distance
- BYOT — some of the resort’s 10 pools don’t stock towels for guests’ use
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
This sunny resort just outside of Orlando is a true home away from home, albeit one that puts you close to Disney and steps from top-notch amenities. You’ll feel as if you’re staying in an upscale Florida subdivision, complete with community pools, tennis courts, playgrounds, wide sidewalks and copious palm trees. Rooms are situated in neat towers; stand-alone houses (some available for rent) line streets neighborhood-style. Elegant touches in the lobby include a fountain, a grand piano and a bar that serves fresh sushi.
Bed & Bath
Each unit is a suite with a full kitchen, living room and balcony, plus one to three bedrooms. Formal but comfy decor evokes a model home or a furniture showroom. Dining tables seat six, and you’ll find flat-screen TVs in both the living room and master bedroom. Another plus: one spacious bathroom per bedroom. It’s home base — with maid service.
The resort’s shining stars are its golf courses and water park. Other perks include two signature restaurants: Forte, specializing in Italian fare (go for the wine — the cellar boasts more than 250 selections), and Eleven, an indoor/outdoor rooftop space with a respectable small-plates menu, as well as entrees like fennel-crusted snapper (the view of the fireworks at Disney’s Epcot theme park is pretty dandy too). Also on-site: a boutique spa inside a two-story home.
How to Get There
We just returned from a stay at one of the vacation homes at Reunion. We booked through the resort (versus a 3rd party site) because we thought that would provide better service, especially if there was a problem with the house. We were very wrong.
Check-in was a disaster. We stopped by the front desk and picked up the keys. The staff there was very friendly and provided information about the resort. Then we got to the house and realized the keys wouldn’t work. The ones they gave us were for a ‘no touch’ system’, but the door locks were for a card that you slide in. We called the front desk and they said they would send someone over to take a look. We waited about 20 minutes for a security guard to show up. He looks at the keys and said the lock is for the old system and should have been switched to the new system. He tells us that he isn’t even sure they can give us keys for this system and we might have to have security unlock the door for us every time. This doesn’t sound acceptable, so my husband drives back over to the front desk. During all of this, I’m trying to entertain 2 small kids who are getting restless and we’re not sure if we’ll be able to stay in this house with the lock issues. Of course when my husband gets back to the front desk, there’s a line, so this takes a while. 2 guys from the maintenance department then show up to look at the lock and keys. They say that the front desk will be able to give us the new keys once he gets through the line. He does come back and the keys work.
Ok, finally time to let the kids enjoy the pool before bedtime. We made sure to pay for pool heat for check-in day because we knew they’d want to swim. I check the pool. Cold. Obviously no heat that we paid for. We call the front desk again. They said they’ll send the maintenance guys back out to turn it on. I go to turn on the hot tub to double check that it’s not getting warm. I go back out a bit later while waiting on the maintenance guys and notice the hot tub is now empty! The water had all drained out. When the maintenance guys get there, I show them and they are confused as well. They tell me all they can do is put in a ticket and the pool guy will come out tomorrow to take a look. I do ask the front desk is there’s someone I can talk to about all of these problems. She forwards me to a voicemail box, so I leave a message there.
They do send someone at 8 am the next morning, but now we’ve lost the money for one day of pool heat for a broken pool and an evening of our vacation.
The next day we realize the dishwasher is broken. We call the front desk and they write a ticket for it. No one ever did come during our stay to fix it. They did drop off some extra dish soap because everyone wants to hand wash dishes while on vacation!
I will say that the house was clean, and would have been really nice without these issues. The water park is cute, especially for young children. They talk about the ‘Reunion Difference’ which makes you think there’s a focus on service, but there obviously is not. When we checked out, no one asked how our stay was. No one ever responded to the voicemail I left. There was no acknowledgement that we experienced a higher than usual number of issues. With so many resorts and vacation home areas in Orlando, the next time we’ll stay somewhere else.
Golf courses are really good designs. Unfortunately, they are currently in very poor condition. Lots of weeds and bare spots. You should defer a golfing visit until they have been renovated.
Our condo accommodations were dated and tired, with some maintenance issues.
Disappointing as this property has lots of potential.
This was not the set up expected. We thought we were in a suite in a hotel. This is a vacation condo complex. We were in a 3 room condo that was clean but needs updating. The beds were very comfortable. To get to the main location were the restaurants were you had to drive or call for a pick up. We ate at the Sushi restaurant and it was very good. Unfortunately the winding river had to be driven to. They closed at 6 pm, a disappointment. We were able to get there for an hour. There was no poolside service. We had to go to a cabana to get our drinks and pick up food that was ordered. We both ordered a grouper sandwich and for the cost one would think that there would actually be fish on the sandwich. The bun was about 3 times larger than the fish on it. This was the same for both sandwiches. We will not be staying here again. The layout is just does not work for us and is not convenient.