Reunion Resort, A Salamander Golf & Spa Resort
What We Love
- Three signature golf courses designed by golf greats Jack Nicklaus, Arnold Palmer and Tom Watson
- The water park’s lazy river, slides and multilevel playground, which features jets, sprays and a dump bucket
- Walt Disney World Resort’s Maingate West entrance is just six miles away
What To Know
- A 9.75 percent hotel service fee per night will be collected at the Jetsetter checkout
- Golfers or those traveling with kids will have the best experience here
- Consider renting a car: Grocery stores and off-site restaurants are beyond walking distance
- BYOT — some of the resort’s 10 pools don’t stock towels for guests’ use
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
- Room Service
This sunny resort just outside of Orlando is a true home away from home, albeit one that puts you close to Disney and steps from top-notch amenities. You’ll feel as if you’re staying in an upscale Florida subdivision, complete with community pools, tennis courts, playgrounds, wide sidewalks and copious palm trees. Rooms are situated in neat towers; stand-alone houses (some available for rent) line streets neighborhood-style. Elegant touches in the lobby include a fountain, a grand piano and a bar that serves fresh sushi.
Bed & Bath
Each unit is a suite with a full kitchen, living room and balcony, plus one to three bedrooms. Formal but comfy decor evokes a model home or a furniture showroom. Dining tables seat six, and you’ll find flat-screen TVs in both the living room and master bedroom. Another plus: one spacious bathroom per bedroom. It’s home base — with maid service.
The resort’s shining stars are its golf courses and water park. Other perks include two signature restaurants: Forte, specializing in Italian fare (go for the wine — the cellar boasts more than 250 selections), and Eleven, an indoor/outdoor rooftop space with a respectable small-plates menu, as well as entrees like fennel-crusted snapper (the view of the fireworks at Disney’s Epcot theme park is pretty dandy too). Also on-site: a boutique spa inside a two-story home.
How to Get There
Reunion resort is great if you are traveling with a large family. The villas have three bedrooms. There is a full kitchen, and two bathrooms. It has a nice waterpark for kids and a lazy river with a slide.
It’s a random Thursday in Wilmington, NC and you’re having a play date with your son, best friend and her kids having a glass of champagne celebrating the fact that 4 months after Hurricane Florence it no longer will be raining inside your home because after all this time your insurance company finally paid for your roof to be repaired. Then you get a call on the same day from your grandmother saying there is a paid week on her timeshare free to use if we’d like. THEN you look online and see a 3 bedroom condo available the very next week in an extravagant resort that is perfectly geared for kids & families.
What would you do? You’d go to Florida that’s what! Our husbands are both in service fields and with our town still in shambles are the hurricane they were unable to come with us so we decided to brave the trip just us and the kids.
When we first arrived it seemed a little odd to me that it took almost 40 minutes to check in. I stood in line at one desk only to be sent over across the lobby to stand in another line to wait and talk to a timeshare rep who tried getting me to agree to a presentation and when I said no thanks didn’t really take anymore time to go over the property or any of the features/amenities. When that was over I got sent back over to the desk I originally had stood in line for and again, stood in what was then my 3rd line since entering the lobby to finally talk to the check in clerk. They only had one key made for our 3 bedroom unit, so I asked for 2 more keys and had to wait another 15 minutes for those because I guess something was wrong with the ink of the card printer. It was all pretty annoying but we finally got 3 keys and were able to drive to our room.
When we walked into our unit the first thing I noticed was how stuffy it was inside. I tired turning on the air & fan and quickly noticed the AC was broken so I called the front desk and requested maintenance to come check it out. This was all within 5 minutes of entering our unit. The tech arrived about 20 minutes later and was super nice but told us that the AC was not working and they were going to have to get the company who installed the units to come out in the morning and see what was going on. He let us know it would be first thing in the morning and he apologized for any inconvenience. It was 82 degrees in our room that evening but after 10 hours on the road and the promise of the AC being fixed in the morning we made due and ended the evening with a swim. Later Sunday night it was still 82 degrees in our unit. It was so hot that we called to request fans when we got back around 9pm after putting the kids to bed. They said they didn’t have fans available for units but would bring us their office fans. Which was nice except the one didn’t really work but half the time. At least we had some circulating air to help us sleep though. They offered to move us to another room for the night while our AC was being fixed but with the kids sleeping and the promise of everything being fixed in the morning we took the fans and made the best of it. This was Sunday.
Monday morning we woke up to the service man from the ac company coming to fix our air. We had a day packed full of vacation plans so we left him in our unit and went out to enjoy our vacation. My friend went back around noon and was told my the service man that the compressor was broken and they needed to order a a new part. She was literally only there for a minute before we had to rush to Disney springs for our dinner reservations. When we got back we out the baby to sleep and walked to the main tower with our two preschoolers to see what was going to happen with our unit. So at this point we had a sleeping baby, two exhausted preschoolers in tow, and sleeping elderly grandparents back at the unit with the baby. Not to mention luggage for all those people already unpacked and a fridge & freezer full of groceries already stacked and unloaded with the intention on living in this unit for the week. When we arrived at the lobby I spoke to a man named Jose latorre, and explained the situation. He said we had to move our unit and his hands were tied. He said he can have us set up on the building beside us on the 3rd floor. However, we requested a bottom floor seeing as the kids would have some yard to play in. At this point I was super unhappy. We told them it wasn’t really an option for us to move at that time because the kids outnumbered the able adults and it was already past 9pm. He told me to come back the next day and speak to the Wyndham/ RCI coordinator about the situation. He gave us a free drink voucher and told us to go upstairs and watch the fireworks with a drink. When we got upstairs we were told the viewing area was closed for a private party so again, another disappointment and this time the kids felt it too.
On Tuesday we had planned Seaworld with the kids. I was told the RCI coordinator would be in to speak to me however at this point I was so fed up with constantly having to pause our vacation plans that I told them I would do my best to get back to the lobby by 4pm to speak with her about our situation. I arrived after Seaworld in the lobby at 3:35pm and was told she had gone to lunch. In tears I asked if they could call her because I was promised she would be available to me until 4pm, and it took everything we had to make it back on time. After about 10 minutes they located the timeshare coordinator (Melissa Colvin) and we sat down at her desk. She heard me out and after listening to me the first thing she said was “well I was told by the front desk you were given multiple options to move units, sometimes this just happens, AC’s break”
I’m sorry but if this was the case why were we not initially offered to move before we unpacked and dove into our vacation schedule? Why 3 days after check in was I still forced to deal with this issue? I’m curious on how much time they thought was ok to steal from my vacation for an issue that could have been fixed the moment we walked in. I mean we called the first time about the air less than 5 minutes of entering the room.
They did offer me a refund of a week on our timeshare which we have still yet to see. They also called a day after all this happened and offered to buy us dinner as well which was kind. But for a resort that costs the average person over $1,000 to book, why was this situation not taken care of when it was first presented instead of leaving it up to us to find time in our vacation to fix something that was not really in our control. I mean think about it, we weren’t even offered another unit until the late evening of our second night there.
The property is gorgeous and we enjoyed the amenities but I just felt like the “relaxation” aspect of this vacation was completely stolen from us. I wish we had the option to fully enjoy our stay at Reunion Resort. I do feel a little cheated and wish I had a better experience at such a luxurious resort but that just wasn’t the case. If we ever are able to save up to travel again and lucky enough to find another week available at this resort, I would still try to stay again. It really was a beautiful place even though our experience wasn’t up to par. Hopefully the RCI rep will hold to her promise of refunding the credits we used on this vacation. The whole thing is just such a bummer.
On a positive note- here are some pictures we took while there. Like I said this place is soooooo nice!!! It would have been a dream vacation had we just had a better experience with our AC situation & the promptness of the hotel staff to fix our issue.
Concierge upgraded our room to one that was ready earlier in the afternoon. The room was spacious, and everything was quality, including the spacious outdoor balcony area. The grounds were beautiful and perfect for taking walks.
The resort is beautiful, our accommodations were the best we have ever stayed in, and the staff were incredibly helpful and friendly. It has lots of pools and if we have kids with us, the waterpark was great. No complaints, check in was easy and check out even easier. Felt like the rich and famous
Beautiful spacious units, surrounded by luxury private homes and several, better than average, golf courses. This resort has a great waterpark, with a lazy river and has several nice restaurants. The resort is off the beaten path by just a little bit but all the major highways are near by and You can get to most of the theme parks and attractions within 25 minutes. I highly recommend this resort, especially for Families