Secrets Huatulco Resort & Spa – All Inclusive
- Free WiFi
- Handicap Accessible
- Parking On Site
When you stay at Secrets Huatulco Resort & Spa – All Inclusive in Huatulco, you’ll be near the bay and convenient to Copalita Eco-Archaeological Park and Zaachila Beach. This 4.5-star resort is within the vicinity of Las Parotas Golf Club and Marina Chahue.
Make yourself at home in one of the 399 air-conditioned rooms featuring iPod docking stations and minibars. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies or patios. 26-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Food & Drink
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy a meal at one of the resort’s dining establishments, which include 7 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 5 bars/lounges. A complimentary breakfast is included.
Business & Travel Amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Huatulco? This resort has facilities measuring 6999.9 square feet (650 square meters), including conference space. Free valet parking is available onsite.
How to Get There
Disappointed that I invested the time in visiting this dysfunctional deteriorating dated “resort”.
I have been so very frustrated with this “hotel” I could not write. Its been several months now possibly now I can articulate and tone down my initial version of my experience here.
The client facing staff were found to be genuine, caring, and were a pleasure to deal with. This is where the niceties END. It is clear the leadership of this establishment do not provide the tools for the staff to consistently deliver first class service, actually disempowering them. I believe this is systemic starting from the executive of the management company operating this property on down. I am certain that they would look at a review akin to this one as a staff failure with nothing to do with their lack of leadership and advance planning.
Arriving at the airport, before entering the bus for the short transfer to the hotel I asked how long of a wait will it be before leaving, “possibly 10 -15 minutes”. Well let’s add like 90 more to that….yum. Then as the bus enters the property getting solicited for a tip for the bus driver and his many, many, children, double and triple yum!
Checking in, they ask for your passports, we arranged a double size swim up suite, so they then transfer us from the front desk to the “special” concierge, in the transfer the front desk lady kept my wife’s passport. It was likely an oversight however I did have to remind her of where she put it on her person as she denied having it more than once. Walking down the long hallway to our room I started noticing just a few of many faults to come. The laminate wood that covers the hall, doors and trim is delaminating, bubbling, flaking, and chipping, its late so you put it off as to humid environment and how tough it must be to maintain that product here. I ask the staff member to arrange a bottle of white wine for us as we don’t drink beer, give him an extra $10 US and go out to the pool deck to look about. When I get back in learning he actually didn’t arrange the wine as asked, only providing the number for room service. Then calling room service to please bring a bottle of white wine and leave it in the refrigerator for our return from dinner. On returning from a great meal at the Mexican themed restaurant a warm bottle of white wine that requires a cork screw and no cork screw to be found, ending evening one.
Note: The regular house pour of white wine is Antares, a nice inexpensive wine that I see sells for $9 CND / bottle in a local cold beer and wine store here in BC. But the other stuff that they tried to provide twice to our room tasted like you imagine whale pee to be …. Like this resort STAY AWAY
The sun comes up for our first morning and light is cast on all those little things that make you go hmmmm.
I dropped the soap in the shower to look down at the rotten moldy wooden panels that are on the shower floor, these look really bad, what they cover must be worse. Dropping the soap again at the sink I reach under to find gaping holes in the drywall freshly beaten in with what looked like a hammer. Now getting dressed standing in front of the mirror I look a little splotchy, maybe I’m getting sick, no it’s not me thankfully, it was the UV degraded mirror. Ahhh
Now off to get us a morning Americano and possibly a treat or two. The coffee shop team was always great to deal with each morning. Waiting for the elevator you start to notice this area is a bit scruffy, dirty, likely due to the high use, but you never see it clean or Im just showing up at the worse times, or I’m just overly critical. Don’t look down or you will start noticing all the hammered up cracked tiles, maybe these are left like this to fit in to the scruffy appearance but don’t look out of the elevator either, wait you can’t because they don’t wash the windows on this glass elevator either.
Now its time to traverse to the mountain high restaurant, great views great staff. Don’t expect hot or even warm toast, its always cold and hard. Or don’t expect even that because they run out of the dishes to serve on, must be the altitude. They use this place to try and talk people into time shares as well, not great at all, or better yet, get a room, or use the bar area above to “show off” the “resort” to prospective “clients” keeping the repetitive sales jargon away. The roof top bar area above the restaurant is a fantastic place to work and spend time at, as I bar tended for 45 minutes one evening while waiting for a table at the restaurant below. Someone had to, it was open but no staff to be found, I can serve wine, beer, and basic highballs….Another guest took over when we left, and kind a went self serve, you know don’t be shy
While doing time here, I made contact with the concierge, the Westjet dmc on site, and some front of house manager all of which provided little more than lip service, no action of any sort. I was just another whinny guest who would be gone soon. On Wednesday my wife wished to book the special dinner on the beach for our last night, Saturday. We picked a the table at the far end of the beach, furthest away from all others. You book these dinner packages with the concierge, $350US. On Friday evening a different concierge calls and says that they want me to sign for the dinner for Saturday night, I thought I had so I went and signed “again” hmmmm
Saturday we spent most of the day on the beach as we did most days. Back at our room sitting pool side at our room I noticed hotel staff loading in tables and chairs and carrying them over the sand, it looked really tough, didn’t count the tables and chairs, thinking nothing of it at all, but as it turned out they were hauling in many more than the five or six tables for two for the romantic dinner on the beach, like on the map where you select your table. About five we needed something from the gift store, on return overlooking the beach from the lobby level above, I noticed a logo cut into the sand on the beach, as we are on vacation not thinking much about it. Getting ready for dinner we could hear what sounded like a band playing, now it was all making sense, it didn’t matter we were on the far end on the beach well away from any activities.
We show up for dinner, noticing the table location that we had picked had been set with a cover and drapes, they then seat us at the table closest to the pool deck, right where the corporate group of 100 – 200 is dining with the band playing not to mention where they come to lite up a smoke. I question the seating arrangements, realizing there is no point, and not wishing to worsen the night. But I’m so very happy…..there is blood in the water now. As the “resort” has drawn first blood by bring a brief tear to my wife….
Next morning on my way for Americano I stop by the front desk asking for the manager that I had been speaking with in the past, showing the person his photo from a desk in the lobby. They put me through to him on his cell phone, at least they said it was him, explaining I was leaving at 2pm and wished to discuss our stay.
Returning to the “special” concierge at 1230 they say that they know nothing about whatever manager I was dealing with showing up for a conversation. They wish to no charge our evening on the beach due to all our past experiences, not just the previous stated, (the highlights), bad food, dirty spa, and others. And I had no intension in paying for the beach dinner as that was a laughable farce to even dream that was of any value. While I was left arguing my wish not to pay anything further with the only management left at the hotel, the engineer. Someone else called my wife and asked her to pay the balance not telling her I was refusing payment.
This place is listed as a five star “resort” by NO means is this true it doesn’t rate a no tell motel stature.
This was such a wonderful vacation, the best part about it was how nice and accommodating the staff was! Agni was very helpful in booking our excursions. Candy was nice and helped us book our spa visit. Alejandro and Francisco both made sure we had fun at the pool with the games. Ivonne was one of our servers at the restaurant and provided excellent service. I would definitely come back here again.
All is not as it may seem. It would’ve been nice to get a shuttle pick up from the airport. Although the hotel is big and on a beautiful bay, it could definitely use some upgrades.
CHECK-IN: First off, be prepared to be whisked away after check-in to spend some time listening to a sales pitch disguised as discount coupon offers. They’ll offer you a private romantic dinner on the beach (not really private as the beach chairs and other private diners are close by) and a discount on couple massages + hydrotherapy for $145. The only catch is you have to sit through a 90 min presentation during breakfast about their other AM resorts where they try and get you to become a member. After flying in, we just wanted to go to our room and relax so that was irritating.
ROOM: The room had a beautiful view of the ocean with a balcony. It could use an upgrade with their small non-HD tv and college-style mini fridge that could’ve gotten colder. The sheets also had some small stains throughout and didn’t fit properly.
BEACH/POOL: The bay itself is beautiful and private. The sand is not a white sand beach but rather rough just as an aside. They do include non-motorized activities like kayaking, sailing, and snorkeling. There are multiples pools and one with a swim-up bar which was nice. The music choice sounded like it was from the 80’s which was not really our vibe.
FOOD: Meh. We had dinner at CinCin (Italian) which was just ok. We also had the breakfast buffet at Market Cafe twice which was pretty good but I got diarrhea from it. Room service menu is limited but I enjoyed the burger.
SPA: We did a couples massage + hydrotherapy for $200. The massage was amazing. The hydrotherapy was not bad. You start in the hot sauna, steam room, walk on stones in the pool, then go thru various jet streams throughout the pool. Overall it was very relaxing.
OVERALL: If you know what to expect it’s not terrible. But for the price of $300 something a night I definitely expected more.