4.5
Very Good 5091 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Secrets Huatulco Resort & Spa – All Inclusive in Huatulco, you’ll be near the bay and convenient to Copalita Eco-Archaeological Park and Zaachila Beach. This 4.5-star resort is within the vicinity of Las Parotas Golf Club and Marina Chahue.

Rooms

Make yourself at home in one of the 399 air-conditioned rooms featuring iPod docking stations and minibars. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies or patios. 26-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 7 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 5 bars/lounges. A complimentary breakfast is included.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Huatulco? This resort has facilities measuring 6999.9 square feet (650 square meters), including conference space. Free valet parking is available onsite.

How to Get There

Secrets Huatulco Resort & Spa – All Inclusive
Seccion Hotelera Bahia de Conejos
Huatulco, 70989 Mexico

Reviews

4.5 Very Good 5091 Reviews
Another great Vacay!
Reviewed 13 hours ago

Our primary reason for travel to Huatulco is the consistent weather. Add a great resort like Secrets and it makes for a fantastic holiday. From Iliana Ponce at check in to Alan Arrevillaga and his team in Food and Beverage,we were treated very well. Our room was amazing and it offered a great view of the bay.
The staff are friendly and always ready to accommodate. There is Leo, Caesar, Wilfrido, Jose Luis, Margerita, Guadelupe, my man Salvador, Road Runner Evangeline, Alberto, Nardelli, Juana, Karen, Isaul and Miss.Mayren keeping us well hydrated by the pool. There are many others but my memory is not so good. We doubled our regular stay of 7 to 14 days and we will do it again. Plenty to see and do off site and we were welcomed in every place we visited. Friendly folks. A special shout out to Nemorio Ruiz Aquino and his team at Spice restaurant. Keep the Sake flowing brother! Let me not forget Erick from Consierge who is well connected and can help you with most requests. See you again!

Huatulco is still my favourite place to visit but Secrets needs some upgrades
Reviewed 15 hours ago

Fourth time visiting the Secrets resort and our sixth time in Huatulco. Don't get me wrong, the Secrets resort is fantastic and you can't meet a more dedicated and friendly staff. My opinion is that the basic repairs and upgrades have been neglected. There were many areas of the resort that simply needs some tile repairs, paint touch ups or some upgrades. Our room toilet didn't flush properly and the response from the hotel was to hold it down. I knew what to do but I figured it would be a simple repair. Like I mentioned, the staff is great but it appeared to me that AM Resorts has lessened the amount of staff at the resort. Service was great, food tasty and the weather/hotel views are indescribable. The beach area was kept very clean. If you are visiting Huatulco, this is the place to go to but what has previously been a five star visit was only a four in my books this time around

A jewel that has lost it’s luster.
Reviewed 16 hours ago

We stayed at Secrets Hautulco the week of February 2nd,2019.
We are Gold plus members of Unlimited Vaction Club and have stayed at 9 other Secrets, and decide to go back there since we had a great impression of the resort of when we were there 4 years ago. Last year, I recommend to my business partner that they go to Secrets Huatulco, and his impressionwas that another Sandals resort was much better. I was surprised to hear that since we had been to all of the Sandals Resorts years ago ,and a total of 35 all inclusive resorts, and decided that the Secrets brand was superior. This is why we invested into UVC Vaction club.

While the weather for early February here is second to none, and the view from all the rooms are great ocean views , the management has allowed this resort to dwindle well below the level of a Secrets resort.

For the most part I found the low level employees working very hard, especially the bar tenders at the swim up bar and the wait staff around the pool and grill. The food was good to very good, and the service in the restaurants was good but slow, except in the Market Cafe where the service is poor. The entertainment was average to below average for a Secrets. The Preferred Club was a joke( a hallway with computers and a make shift bar at the end). The minimal amount of food there was left out for hours and was stale. Special note should be made of the Oceana restaurant where staff would pile dirty dishes and table linen on the long back table in view of the entire restaurant.

The staff were the least friendly here.They would great you only one third of the time when you walked by. The exception to this however was the maid service who always greeted us with a smile. There was really nothing special here, and many standard elements have been removed, such as straws for cocktails and fruit in tropic drinks.

What was really disappointing was the overall condition of the resort. Typically at a Secrets resort there has been excellent maintenance of the buildings and grounds. Rarely would you see anything unsightly at other Secrets. Here I was appalled at the 3 inch rim of brown scum ,at water level ,around the entire pool complex . There was large areas of black mold in the pool on the tile grout. Out of control weeds were common place, even in the well traveled areas around the pool. Damage to walls and areas needing repainting were common and even seen in the main lobby. The road on the main entrance has several areas severely damaged concrete and the drive up circle to the lobby has weeks over growing the landscape while other spots have bare dirt from failed planting.

Clearly someone from Amstar needs to get their butt down there and revamp the management of this resort.

Loved Secrets!
Reviewed 16 hours ago

We loved everything about Secrets, the views, beach, food and wonderful staff. Because we are crazy for the ocean, the best part for us was the swimming, kayaking, snorkeling, sailing and beach walking. Two exceptional staff at the Water Sports Centre, Alejandro and Augustin made a great trip even better with their kindness, energy and helpful service. They are the best!

Loved the flowers in the washrooms. One staff member beautifully arranged flowers and flower petals around the sinks in some of the washrooms every night. A fine touch!.

The staff are warm and friendly. Monserrat, a hostess, made us feel as welcome family. Would go back in a heartbeat.

Relaxation is not hard to find here.
Reviewed 20 hours ago

Took a private transfer from the airport to the resort. The buildings are all in very good condition, All rooms overlook the ocean so I don't see why you would pay for an upgraded room just for the view. Rooms are attractive but pretty standard for all-inclusive.. Not too fond of the Nespresso machine they give you. But it worked fine and did the job. You can see work being done on grounds to keep it in good shape, but they don't affect your time there. Not everything works 100% of the time. Toaster went down one day. Food is pretty standard and fresh it would appear. Many choices are available at different hot food stations with personal service. Staff is friendly and efficient.

We had a problem with our first rooms A/C unit. It started grumbling during the evening and at 3:00 AM it we woke to a loud sound coming from the unit Turned it off and called maintenance in the morning. They sent someone quickly who spent a good 45 minutes trying to repair it. After putting it back together it seemed fine, but I didn't want to chance it so I asked for a new room. Being in the preferred club has its rewards plus we also enjoyed our meals at the outdoor restaurant exclusive for preferred guests.

Now the not so good. The beach. It's beautiful and in a secluded bay with relatively calm waters in some areas. The only problem is that the sand (crushed sea shells) is both extremely hot and difficult to walk on (you sink in it) so we recommend water shoes for the beach and water. Drinks are easy to come by as they have servers walking about taking orders. Standard entertainment is offered and you could usually find a spot to your own liking down at the pool or beach It is a bit farther a flight then Cancun but the weather seems to be 100% all the time You feel very safe here and you can even go into town if you like. I would go back in a few years again but still have other places on my bucket list to visit.