5.0
Excellent 380 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Parking On Site
  •  Restaurant
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home lighting Suite Bedroom living room house decor

Overview

Location

With a stay at Lumley Castle Hotel in Chester-le-Street, you’ll be within the vicinity of Adventure Valley and Washington Old Hall. This 4-star hotel is within the vicinity of Penshaw Monument and Herrington Country Park.

Rooms

Stay in one of 73 guestrooms featuring flat-screen televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and irons/ironing boards.

Spa, Wellness & Premium Amenities

Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and concierge services.

Food & Drink

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, a 24-hour front desk, and a library. Free self parking is available onsite.

How to Get There

Lumley Castle Hotel
Ropery Lane
Chester-le-Street, DH3 4NX United Kingdom

Reviews

Medieval night - Poor service, awful food,
Mel B

A party of 6 visited Lumley for a Medieval evening, we had booked months in advance excitement levels were high, we arrived with our fancy dress in hand and checked in .. got to the rooms nice enough clean we were in the Courtyard rooms.

We got ready we all made the effort to dress up to meet up in reception, our night begun, photos taken, and we headed to the bar.

Others were already gathering in the bar area; it was a small bar area lacking seating and places to stand so you’re not in the way for others trying to get to the bar.

Pity that more people hadn’t dressed up, but we were having fun.

Eventually, the host of the evening came in and did introductions and started to pull the parties to banquet hall, a little under whelmed with the room, to be a large room with benches and tables and a stage.
One the tables was a goblet of mead, another of wine and empty one for water, the wine was very nasty, cheap wine I think all the party left this.

The evening started with entertainment, pity the mic for the host was intermittently going on and off, so this made following the commentary hard to follow.
The first course came out and one of the ladies in waiting (part of the entertainment) came to the end of the benches and brought a large jug and started to serve what look like vegetable soup. The bowls were filled up and you pass to down the table.
(As a pescatarian at no point was I made aware that this was or if any meat content was in the soup) Eventually, I got someone’s attention and they said no meat or stock was in the soup so I ate it, no cutlery you ate it with bread which added to the experience.

Dishes was cleared next came out was a shell with fish pie in it, a few concerns here, the shells as you pass them down are extremely hot, a couple on the table complained about burning their fingers on the shell. In the fish pie was one piece of fish the rest was mash potato.
The course was cleared and then the next course arrived, this was a meat course so I was brought over a pasta dish if that is what you can call it.
You will see from the pictures on this review, first impression looks ok but when you start to eat this, the pasta is hard it was inedible, when the bowls were cleared I told our server, the next course came out for meat eater was chicken and jacket potato, mine was rice and what I can only think was a veg sweet and sour dish, it was sickly, it was thick it reminded me of an Uncle Bens’ cooking sauce, again not eaten again I informed the server.
The next thing I had the duty manager tap me on the shoulder, he had been told that my food was awful and basically offered me a free drink? Thanks but I’m hungry not thirsty .. he then advised he had been working with his head chef to improve the menu, if that is what you head chef produces, I think you need a rethink who you employ.
He said he would like a copy of the pictures I had taken of the food I advised they will be on TripAdvisor.
The final course was apple pie, if this is what you can call it, it was full of cinnamon very heavily sugared so again this was left by most people.

Overall, the whole experience was tarnished by my food.. we went back to bar to the overpriced drinks… again WHY…
We stayed and had a dance, the disco was on but not many people stayed.

Breakfast …

We arrived at the breakfast room, and waited to greeted and sat .. and waited .. allot of staff but not one just acknowledged us and said “I will be with you shortly’, nothing. Eventually, we were shown to a room and asked for 4 to go onto one table and 2 to another.
A party of 6 had booked into the hotel you would think they would have a table ready for us? NO, not this hotel .. no we set up our own table and moved the 2 onto our 4 table.

We ordered tea and coffee eventually came .. You will see this word eventually allot mentioned .. service was very slow and poor.
We helped ourselves to the cold buffet which I have to say was a welcome sight, I was hungry, my evening meal the night before was a disaster.

Now the fun part.

We had the menu for the hot breakfast, again as this was not explained to us we proceed to order.
I ordered an mushroom omelet, others around the table eggs benedict, full English etc.. Then someone came over and asked what room to charge the supplement to for the omelet ?? strange why a supplement on an omelet oh well now I was excited thinking the omelet is going to be an amazing, how wrong I was.
It look like it had been produced in a waffle maker, it was flat, rubbery and burnt on the edges and you want an extra £2.50 for this.. yeah right!
Eggs benedict should be with ham, it came out with hard bacon and a very strong taste of vinegar and the full English was very lacking
We left and checked out, on check out I was asked how my stay was and when we said it wasn’t a good experience I was asked to give it another go, every chef can have a bad day.. I think yours is in the wrong career.
Overall –
Location – Stunning
Room – OK, nothing special
Food – appalling
Drinks – Vastly over priced
Service – poor
Entertainment – OK. Technical issues.

Would I stay again – NO
Would I recommend NO

A note to management, I have been to a Medieval Night before, more audience participate is needed, more attention to detail, the room was lacking a WOW factor.

A Very Brief Over Night Stay
northerngolfers

We arrived after 7.30pm and had to leave early the following morning because of our commitments..The horrendous weather & road conditions/ traffic caused us to be so late arriving. With many road closures. So we were unable to have more relaxation time.
The Courtyard room was small but had all we required
The water pressure from the shower is good but a very short shower curtain caused the bathroom to be soaked ....so wet feet and excessively damp bathroom into the bedroom .
The mirrors need to be addressed as when you dry your hair there’s none at the small desk where the plug is. Also the steam mists the bathroom so badly no where to apply makeup. You have to open the wardrobe door to use this mirror.
Food/ drink we had in the bar very tasty nice service.
Cooked Breakfast was good but, had to request fresh stronger coffee, as it was so weak.
No butter on the table had to ask , never received any toast on the table.
Also the poached egg on toast was served on warm bread NOT toast.. ( The toaster must be on the blink!!!)
Small niggles but would make a difference, to a fantastic atmospheric traditional hotel.
Will stay again if travelling from South / North.

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We love this place
Kristopherdownie2019

We have been here a few times now and each time is made special as the last by the staff and the food I recommend if you stay here you book a table in the black night restaurant the food each time has been amazing beautifully presented and very tasty