4.5
Very Good 309 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The location, minutes from Cruz Bay’s shops and restaurants
  • Apartment-like suites with fresh decor
  • Modern, state-of-the-art kitchens and washer-dryer units in one-, two- and three-suites
  • Swimming pool has panoramic views of the harbor and other Virgin Islands
  • The friendly, helpful staff

What To Know

  • No restaurant or spa on-site (although there is a fitness center)
  • Better for families or couples looking for a quiet stay
  • There is a beach, but given the boat traffic, it’s better to find another beach for swimming
  • You’ll need a car to get farther than the nearby restaurants and shops
  • Free WiFi

Amenities

  •  Pool
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Buildings Exterior Waterfront sky water Boat marina Town dock Harbor vehicle waterway Sea Resort

Overview

The Review

Of the three main U.S. Virgin Islands, St. John is perhaps the most wild. Sixty percent of the tiny island is a national park, with pristine beaches on the coastline and rugged hiking trails in the interior.

{“type”:”img-inline”,”src”:”/static/images/product/properties/1959/prop-73843-1319566639-full.jpg”,”width”:”275″,”caption”:”The 1,100-square-foot One-Bedroom Suites have a kind-size bed and two balconies.”}Mixed in with the quaint, pastel-colored buildings of lazy Cruz Bay, Grande Bay Resort is a condo-style hotel offering the comforts of home. The resort’s range of suites, each of which has a full kitchen, dishwasher, washer/dryer unit and (i.e., enough amenities to make a city dweller jealous), feel like apartments and they have modern decor befitting this environment: dark wood furniture, comfy white couches and tile floors. Some rooms have views of the sailboats and ferries of Cruz Bay, which is a major hub for the islands.

Besides a relaxing pool, the resort doesn’t have much in the way of other amenities; this isn’t a megaresort like those found on other islands. A stay here is best for people who want a quiet spot to use as a base for exploring St. John.

You can stock up the kitchen at nearby stores, like Dolphin Market (within walking distance), and you can rent a Jeep to navigate the steep, twisting roads of the island (the resort has a parking garage; One-Bedrooms come with a free spot). But if you don’t want to drive, the excellent restaurants of Cruz Bay are just a few minutes’ walk away; follow the beach and the harbor, and you’re right in the middle of downtown. Spend the day shopping or eating, then settle in for a few drinks at one of the beach bars that pulse with energy once the sun goes down.

How to Get There

Grande Bay Resort
P.O. Box 690
St. John, 00831 US Virgin Islands

Reviews

4.5 Very Good 309 Reviews
Not Grand
Reviewed 1 week ago

Where to start...this was not a resort but more like an apartment. The unit was spacious however not enough kitchen items if you want to cook. The pool is not a salt water pool and small. Hot tub did not work as it should. The biggest complaint is the office staff. Upon arrival no welcoming or hello. The staff member who takes you to your room was rude and of course if you say anything it's because she was having a bad day...Unacceptable in my opinion as a consumer! Office staff makes you feel like you are second class citizen or bothering them. Poor customer service. This was our first time to the island and the staff made it want to be our last. The true island people are wonderful but the mainlanders who have relocated there made it very clear they don't like tourist. Too many places to see in the world to be treated this poorly. I cannot recommend this place to stay but I would return to island on a cruise tour.

Some good/ some not so good
Reviewed 1 month ago

First of all, let’s be clear this is not a hotel. Nor is it a resort in the way many of us might think about a resort...there is a small pool, not on a beach, no food amenities, no spa, etc.
You make your own bed, you make (and have to go to a food market to buy) your own coffee. You put your own trash out.
You folds your towels. If you want clean everyday, you do your own wash.
So just know this in advance.

The location is good. Cruz Bay is fun and walkable with great restaurants and super easy access to the ferry. A real plus.

The room felt dated. Clunky brown furniture. Thin shower curtain. No rugs, mediocre lighting. Lumpy pillows.
Our ice maker didn’t work and there was no concern on the part of the staff about that.
Which brings me to my biggest issue....the staff.

Someone sits at a front desk but when you ask for things always directs you to people who seem to be employees of the condo management group. The are clearly not in the hospitality business.
One individual was enthusiastic and upbeat. But Another acted as though you were interrupting her any time you had a question. No smile, no enthusiasm, a tone of voice that could make you think you were either stupid or an imposition.

All in all, I would not recommend this place other than location.
I am surprised it has gotten the reviews it has.

Leisurely stay
Reviewed 2 months ago

Cruz Bay is the go to stay and play in St John. Grand Bay is clean, professional worth $400/500 a night. Virgin Bistro great restaurant to eat at. I think Zo Zo’s was destroyed with Hurricane Irma but that was great when we stayed back in 2016

Quality with a few quirks
Reviewed 2 months ago

If I were just reviewing the resort manager Rachelle, this would be a 5-star review. She is full of energy and in good spirits. She has a genuine concern for her guests and wants to make their stay a good one.
Pros: Everything you need to make your stay easy. We did not lack anything in our room.
Convenient walking distance to Cruz Bay. No need to fight for a parking spot.
Very pleasant view of the bay from the balcony.
Cons: The only real issues I had with this resort was the very steep walk to and from the road to the rooms. It is hard on the knees and gets old pretty fast.
The parking garage is okay if you have a 2-seat Jeep, but if you have a 4-seater it takes some maneuvering to park the Jeep without scraping the front bumpers while trying to park it.
We only stayed here because another rental fell through. We prefer the quiet end of St. John. If you’re okay with being in the heart of Cruz Bay though, then this is your place.

Location Location Location
Reviewed 3 months ago

My wife and I stayed here for 8 days while visiting our daughter and son-in-law. It was perfect. Only a 5 minute walk from the ferry (4 minutes from my daughter’s shop the Turquoise Turtle),
and right across the street from Cruz Bay. All restaurants and charter boat pickups are within a 10 minute walk.
Room was clean, comfortable and with great views of the bay from the terrace. Beach blankets, coolers, and beach chairs were available in the room. And the staff were truly amazing. We rented thru VRBO, and nothing could have been easier.
Loved this place!