The Ritz-Carlton, St. Louis
What We Love
- Location in the leafy business district of Clayton, minutes from the sprawling Forest Park
- You can choose between two on-site American restaurants
- The lobby’s live weekend entertainment and Sunday's Bloody Mary Bar
What To Know
- Parking is available for $22 per day
- The immediate area is mostly residential — downtown St. Louis is a short cab ride away
- WiFi is an extra $9.95 per day
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
There’s a clubby elegance to this tony address with gleaming wood-paneled walls and leather armchairs, crystal sconces and marble fireplaces. The 300 decorous guestrooms have romantic Juliette balconies overlooking the leafy streets of St. Louis’ affluent business district. Personalized service abounds from the well-stocked Club Lounge offering free food and beverage platters to the savvy concierge and the third-floor spa, equipped with 14 treatments rooms and an indoor pool. Fine-dinning options include lunch dishes like spiced quinoa, wild mushrooms and chick peas at the classic American restaurant, followed by a dinner of Missouri rainbow trout with roasted heirloom cauliflower at the Grill. Looking for a night out on the town? Start with a single malt at the wood- and granite-adorned Cigar Club before hitting up The Loop, the city’s bar-lined strip on Delmar Boulevard, just a short cab ride away.
In the Area
St. Louis locals will find any excuse to drink beer, and why not when you can sample more than 20 local craft brews. Order a pint of the single hop English pale ale while at Urban Chestnut, go to Schlafly Bottleworks for their pilsner, and throw back an ice-cold Bud after touring (for free!) the heavenly hops-scented Anheuser-Busch factory. Sober up with a walk through the 1,371-acre Forest Park, or rent a cruiser through Discovery Bikes for a leisurely ride along the charming riverfront, lined with art galleries, clothing boutiques and the iconic Gateway Arch. Continue your westward expansion to Pappy’s Smokehouse, where the Memphis-style ribs rival St. Louis barbecue, or join the locavore crowd for a farm-fresh, four-course meal at the Local Harvest Cafe.
How to Get There
My family and I came into town for the weekend and chose to stay at the Ritz Carlton. We have stayed at many Ritz Carlton’s before and this time was very disappointing. The week of I called to make a reservation for The Restaurant and it took them a full 24 hours to return my call and make the reservation. I called two times 3 hours apart the day before and got voicemail both times. I also called concierge to request recommendations for local restaurants, again it took them a full day to get back to me.
Our check in experience was ok. We arrived 2 hours early and one of our rooms was ready so we went ahead and checked in to that one. We understood that we were early and that the other room was not ready. What was a bit frustrating is that we had to completely re-check in with ids and everything for the other room later that afternoon.
Friday morning we had reservations for what we thought was going to be a nice brunch in The Restaurant. We arrived and were told that breakfast was moved to The Grill because they were setting up The Restaurant for Mother’s Day brunch. Not a big deal, but no one told us this when we made reservations a few days before and we were looking forward to the decor and atmosphere of The Restaurant. Our actual breakfast was a bit disappointing as well. All three of us ordered the eggs Benedict. Our eggs were extremely over-poached. Almost to the point of being rubbery. I also ordered a side of bacon that I didn’t even bother to eat more than one piece of because it was cold and tough. It tasted as though it had been made hours before and set out on a counter. Definitely not the food quality I was expecting. We also had a bite to eat in The bar area the day before and it was just ok. The food was average.
We checked out on a Saturday morning and my Dad realized he forgot his cologne. He called late that afternoon to see if housekeeping had found it so it could be mailed to him. They could not find it. Of course this is not their fault, but when you are staying at a Ritz Carlton and paying Ritz Carlton prices I feel that extra customer services such as contacting guests about forgotten items should be something that they should be doing. Or at the very east hold left personal items for a certain amount of time to see if guests call to locate them.
The rooms and the decor of the hotel were beautiful. And it is worth noting that the doorman that was working that weekend was very helpful and delightful.
Overall this was not the experience we were hoping for. The service of the staff was mediocre and the food was disappointing. I do not think we will be returning.
What a great vibe this city and this hotel has. This hotel is tucked away but still walkable to shops and restaurants in the area. Not a long drive to the ball field and the arch. The room was very spacious and beautiful. Hotel staff was great.
The rooms and property are beautiful and the staff is above accommodating. Can't say enough about the service. We stayed for my son's wedding and hosted a brunch there. They exceeded our expectations -- it was a wonderful experience.
Stayed at the Ritz-Carlton for five nights as part of a conference being held at the hotel. Each staff member aimed to please and make my stay exceptional. The hotel is within walking distance to many restaurants, though the Lobby Lounge had a very good menu as well. The rooms are well appointed and quiet -- I did not hear a peep from the guests on either side.
As a meeting planner, I highly recommend hosting a meeting or event here. The space is modern and elegant and the banquet services are among the best I've experienced. We received so many compliments from our attendees. Special thanks to Enza Raupp, our salesperson, who put together a package my client couldn't refuse; Ben Irion, our conference concierge (the best!!); and shout-outs to Badi, Almedin, Alen, Senad, Peggy, Patricia, Janice, Alichka, and chefs Kennie and Juan for their efforts to make our event successful and special.
Staff is fantastic from beginning to end. The Bellmen are very prompt and always ask if you need directions or water for your drive. Front desk staff are very professional and extremely well-trained. But the star of this stay was the remodeled Club Lounge--well-done! Retained its comfortable coziness but it now has all the sleek and modern touches. This is the only place we will stay in St Louis!