The Ritz-Carlton, St. Louis
What We Love
- Location in the leafy business district of Clayton, minutes from the sprawling Forest Park
- You can choose between two on-site American restaurants
- The lobby’s live weekend entertainment and Sunday's Bloody Mary Bar
What To Know
- Parking is available for $22 per day
- The immediate area is mostly residential — downtown St. Louis is a short cab ride away
- WiFi is an extra $9.95 per day
- Free WiFi
- Parking On Site
- Room Service
There’s a clubby elegance to this tony address with gleaming wood-paneled walls and leather armchairs, crystal sconces and marble fireplaces. The 300 decorous guestrooms have romantic Juliette balconies overlooking the leafy streets of St. Louis’ affluent business district. Personalized service abounds from the well-stocked Club Lounge offering free food and beverage platters to the savvy concierge and the third-floor spa, equipped with 14 treatments rooms and an indoor pool. Fine-dinning options include lunch dishes like spiced quinoa, wild mushrooms and chick peas at the classic American restaurant, followed by a dinner of Missouri rainbow trout with roasted heirloom cauliflower at the Grill. Looking for a night out on the town? Start with a single malt at the wood- and granite-adorned Cigar Club before hitting up The Loop, the city’s bar-lined strip on Delmar Boulevard, just a short cab ride away.
In the Area
St. Louis locals will find any excuse to drink beer, and why not when you can sample more than 20 local craft brews. Order a pint of the single hop English pale ale while at Urban Chestnut, go to Schlafly Bottleworks for their pilsner, and throw back an ice-cold Bud after touring (for free!) the heavenly hops-scented Anheuser-Busch factory. Sober up with a walk through the 1,371-acre Forest Park, or rent a cruiser through Discovery Bikes for a leisurely ride along the charming riverfront, lined with art galleries, clothing boutiques and the iconic Gateway Arch. Continue your westward expansion to Pappy’s Smokehouse, where the Memphis-style ribs rival St. Louis barbecue, or join the locavore crowd for a farm-fresh, four-course meal at the Local Harvest Cafe.
How to Get There
Service was amazing. Rooms plush and comfortable and well appointed. Beautiful lobby bar and free coffee in the morning in the lobby. I had the room service pasta and ir was so good. I wish i had the recipe!
We were in STL for a college visit and thankfully decided to stay at the Ritz based on a recommendation from a friend. Everything was stellar, from our very early morning check in to our room and time spent unwinding in the club. We arrived at 8am, and since our room wasn't ready they set us up in the spa to get ready for our day. We got back to the hotel around 3:30pm, and were able to get into our room. We spent some time in the club with the kids snacking and relaxing. My only criticism is that the pull out bed wasn't very comfortable for my kids. Everything else about the hotel was spectacular, especially how friendly everyone was. We will definitely stay here anytime we are in STL.
The rooms are extravagant. The beds and pillows are very comfortable if you love soft mattresses. The rooms are clean. The lobby is stunning! I could go on anon. However, there were three instances during our four-day stay that will keep me from coming back. First, I went to the bar to order a soda. I could not find a member of the staff anywhere near the bar. I was in a hurry to get back to my conference and couldn’t wait any longer. After several minutes, I finally went to the guest services desk that was across the large room. She helped me find the bartender. She told him to comp my soda due to the wait; I wasn’t grouchy and I didn’t ask for it. As he was filling it up, a colleague of mine, who is African-American, walked up next to me and ordered a soda. We were the only two people at the bar. The bartender gave me my drink, filled my colleague’s glass with soda, and then charged him five dollars for it. My colleague had no idea why I got mine for free. He looked very puzzled and concerned. The bartender explained that I got mine for free because of the long wait. I was so embarrassed! It was very awkward. In the current political climate, and in the interest of equity and customer service, the bartender should have given my colleague a soda that cost less than a dollar to serve. Next, I was given a premium ice cream as a gift during my conference. I ask hotel staff if they would put it in their freezer for me and I would find them later that evening. They ask for my room number and told me they would put it in the freezer in my room. I explained that I did not have a freezer in my room, that it was just a refrigerator. They assured me they would take a small freezer to my room and it would be there for me. When I got to my room, I found the completely melted ice cream on the snack shelf above my refrigerator. Lastly, as a platinum rewards member, I get a late checkout when I need one. I needed one today. I had to talk to two different people to get it. The first person repeatedly told me I could not get a late checkout. Once a manager got on the phone, and saw my rewards status, I was given the checkout. I expected a lot more from Ritz Carlton!
We stayed here for a long weekend while visiting friends in St. Louis. We’ve stayed at many other Ritz-Carlton properties before, and this one certainly exhibited what we expected from prior brand experiences. Friendly service from the bellman. Check in was excellent. We were given an early check in at the last minute. The hotel was very clean, quiet, and relaxing. This was even in the setting of what seemed to be a large conference going on. Would definitely stay again.
I am the CEO of an organization which hosted a multi-day meeting here. I heard not a single complaint the whole time we were on property. Sleeping rooms were fabulous and had many comments on how spacious and well-appointed the bathrooms were. The meals and breaks we provided were all delicious. All the service staff we worked with were professional and helpful. Our attendees loved the location because they could easily get downtown using the light rail or get to the museums via cab or uber. The hotel is also near many restaurants and bars for those who wanted to get out on their own in the evening. I highly recommend The Ritz if you are planning a meeting or just want a gracious hotel experience.